CJ’s Tire & Automotive Services

Not sure what’s up with the weak reviews. I’ve never had a bad experience here. They treat you like an actual person, not purely a sale.

This message is two part;
1^st want to bring to your attention and praise the stellar service I received from a young man named Mike (i do not have his last name, but do know he moves from store to store and i think his home location is Kimberton). I had contacted CJ’s on the morning of 6÷18÷14 to get information and pricing on tires. I was looking for oversize tires and was not knowledgeable in how the sizing went. Not only did Mike spend the time to explain the different sizes of tires to me, but he also was very pleasant to deal with each and every time I called (at least 5 phone calls to get clarification before ordering) I told Mike that I would call back later that afternoon to finalize the order. As promised, I called back to finalize the order, but Mike had left for the day to go to another location (Conventry) The gentleman that answered the phone in the afternoon at the Kimberton location was very ignorant and had absolutely no patience. His name was «Eddie». When I called the Kimberton location in the afternoon I asked to speak with Mike. Eddie told me that he had left for the day, so I asked if he would be in the following day. Eddie replied «no». I asked when Mike would be returning, Eddie replied «he wont be, he’s a floater and moves from store to store» I began to explain to Eddie that I had spoken to Mike earlier that morning and Mike had put together an order and I was calling to finalize it and was hoping to speak with Mike (only because I originally thought that sales were a commission basis and wanted to make sure Mike was the recipient) It is at that point Eddie began to speak to me very ignorantly, like I was deaf or mentally challenged. Eddie spoke veeeeerrrrryyyy (very) sllllloooowwwly (slowly) as if i waaaaasss dddduuuuummmbbbb (was dumb) and it was very disrespectful! At that point I told Eddie I did not appreciate his tone nor his connotation and he might want to think about adjusting his attitude towards potential customers. I asked who the manager was and that I wanted to speak to them, but Eddie said that the manager was not available and that he was the assistant manager. I do hope that this is not the case and if it is, corporate should make sure that Eddie attends a customer relations training class. I then proceeded to tell Eddie that I had originally called to make a $ 2100 order and that I will gladly take my business elsewhere and the commission from that sale would not go to his location. Eddie proceeded to tell me that he didn’t care because he doesn’t work off commission. Eddie may not work off commission, but i am sure each CJ’s location has a quota to meet every month or quarter and if this is the type of person you have dealing with potential customers it is only going to hurt your bottom line. The only thing Eddie was helpful with was giving me the number to the Coventry location so I could speak with Mike and that is where I made my purchase from even though it would had been more convenient for me to deal with the Kimberton location.
I highly doubt I am the first to mention Eddie’s lack of social skills. Thank you for time and here’s to hoping that there are some changes made to the Kimberton location.

If you are looking for tires, wheels, and rims go here., Rather than that I wouldn’t recommend them.
I tried them many times coz I had no other options, only one vehicle for a while and they were the closest mechanic to my work.
Bought tires from them… no problem.
Changed timing belt, it was a big problem… giving me quotes then changing it coz one of the assistant managers didn’t have enough knowledge about the job.
I paid the higher price coz I wanted to get done or else I can’t go anywhere.
Later, The PCV valve started leaking, and when I went back to ask them to diagnose it, and I thought it’s related to what they did on the car, they were rude to me and they even didn’t take the time to diagnose it and started blaming it on the age of the car.
Eventually they offered to fix for an additional $ 400.
Later I diagnosed it myself and fixed it with a $ 4 part.
Only tires out there. I saw how happy the technicians are having the yeppy people of the area coming to their shop and falling in their traps like the lady in the 1^st comment, she is a perfect hunt.

I am the stereotypical clueless woman who doesn’t know anything about cars other than how to put gas into them. I first came here because the oil change place I was going to didn’t do state inspections, and this was where they recommended. After the inspection, I brought it in because it was «making a metallic noise». They had it for over an hour and test drove it to diagnose the noise, and then told me that it was something that could wait until the next time I brought the car in. They didn’t charge me for this diagnoses. I now go here for all my car stuff. I’ve had 3 oil changes/​tune-​ups and I got new tires installed, and each time they are very courteous and price things out ahead of time so there are no surprises. When I was pricing tires, they recommended I waited a week until they were having their largest tire sale of the year. Today I brought it in for an oil change and they recommended battery work, which I declined with no pressure, but then I got an exact quote for the belts that needed replacement so I had them do the work. I don’t feel like I am being taken advantage of. As an added bonus, the staff and technicians are easy on the eyes and they have a TV and plenty of fun magazines in the waiting area.