Forever 21

I don’t typically shop here, but just thought all the guys should know that the men’s selection at this store is extremely small. There was no one in sight to help me find work pants in my size. When I got to the register, the lady greeted me with «hi, what is your email?» Not even sure what I signed up for. Don’t think I will ever go shopping here without a general idea of what I’m looking for.

The line is huge and I have never seen slower cashiers checking out. They are leaning on the counters slowly removing hangers, and stopping to talk to one another.

I went to Forever21 about a month ago. As i was going through clothing I put my phone down. When I looked over (couple of minutes, I didn’t leave the location) my phone was gone. The store was about to close, so I asked the manager (short african american in her 30s lady who absolutely didn’t look like a store manager-​the way she presented her self and not well maintained her looks) if she can wait for me to come back with security and get the video camera record they have. She said to my face: «I dont give a damn.» and locked the store for the day as I left. I was very disappointed, also disappointed that someone like that can be a manager of a store, this store chain is going down hill with services for sure, not coming back.

This place is absolutely horrible! The store is way too big and completely unorganized for its size. I have been to other forever 21’s that were quite large but they were organized by sections. This one is just a random mess of clothes thrown all over the place. I rarely see employees on the floor. They always seem to be crowded behind the register or in the dressing room. The mangers at this place are just as bad as the associates they are rude and seem to careless about their jobs. I have often seen long lines at the register just because two people are ringing and the other employees are crowded behind talking to each other. This is one of the worst forever 21s I have ever been to. I try my best to avoid coming to this store it is not worth the hassle. I would like to leave no stars but does not seem possible.

This Forever 21 is just insurmountably large. It’s truly gigantic and the racks are just packed with stuff. You could spend several hours in here trying to look through the things they have.
My complaints are the lines for the fitting room and the check out. They were quite long and with the pounds of clothing that I was buying, I worked up a sweat just waiting in line and holding everything.

I would first like to start off by saying that the individuals that work at the location, are rude, uninformed, and completely unprofessional. On my one and only trip to this store, I was looked down upon, and judged by these «fashion guru wannabes» they call staff.
It all started with the dressing room, to were I waited for at least 10 minutes for a fitting room (were plenty were open), while a young lady hung and organized clothes. Not until I spoke up, was I acknowledged at all. Once I was done in the fitting room, I got dressed and gave now a new young lady my number. Two other employees were in the fitting room (one female, one male), talking to a friend. They glanced over at me, and immediately began to whisper, and giggle about something directed towards me. Nothing was funny, or outrageous with my appearance, so I was confused. I looked at them stunned, as they began to get embarrassed and slipped away, cackling like two little mean girls.
After I made it known to my boyfriend, that I was very unpleased with the trash that works here, I would like to speak with a manager, and check out. When I got to the register, there was a massive line with one girl behind the register, who had no pep in her step AT ALL. When she called «NEXT!» In line I stepped to the register, where I was not greeted, or acknowledged (just like my entire experience here). I asked to speak to a manager, and was honestly told «she not here right now…» As she smacked her gum. I was so frustrated, that I just walked away. I had nothing to say at all. I couldn’t even fathom that a business that is ran like this, actually makes any money.
Working in retail myself, I understand things get overwhelming and chaotic, but the blatant rudeness, and audacity of the workers here is repulsive. I rate this location one star. The only reason I give this store any credit is because of music they play in there. I do not suggest anyone to shop at the Forever 21 of King of Prussia. It’s dirty, unorganized, and ran by a bunch of hood rats.

this forever 21 has weird stuff, the staff seems unhappy and they never ever have good jewerly

This is my favorite store to shop in… and the cleanest one too. It’s not too cluttered and I always find what I want. Awesome lay out in the store!

I have no interest in returning to this specific location. The Forever 21 store at the King of Prussia mall has been unorganized (and dirty) since the day they opened. Clothes are never in order. The lack of attention given to this store is a clear example of how lazy their employees are or how the managers fail to do their job. Yesterday, I purchased a sweater. I specifically asked the cashier if I could return it for cash and she answered yes (she answered yes knowing I was using a debit card). Within the hour, I returned the sweater (found one of much better quality somewhere else) and was told by another cashier I would only receive store credit. The girl who I originally asked about the return policy quickly ran away (apparently they get written up for stuff like this) because she knew she had made a mistake. I asked to speak with a manager and immediately he began to argue with me. He didn’t respond with an apology or a «let me see what I can do». I understand the manager can’t bend the rules or change them, but I would have appreciated if he would have listened to me. He became hostile and began to tell me he knows for sure that she told me the correct policy. I find it funny that he knows what she said considering the fact he was no where to be seen when the original transaction was made. The manager was so rude, the store is so unorganized, and the cashiers simple don’t care. Why should I give this store my business when there are 10 similar stores in the mall that provide good customer service (and well made clothes)?

Forever 21 won’t ever be known for its quality but it sure wins for quantity of shiny goodies. It is a hot spot if you want to participate in a hot trend without breaking the bank. The clothing won’t last a lifetime literally and trend wise but you can strut your stuff for a hot minute.
I bought a rockin’ black tank that was bedazzled around the neckline. They key in making Forever 21’s clothing look a little more high end is pick items with good detailing work whether it’s embroidery, beading or cut outs. I’ve purchased some sassy dresses, tights, a ton of costume jewelry, basic tanks and T’s, jeans and even a silk shirt.
My advice, go during the week in the morning before the store turns into a disaster. It can be dizzying on the weekends. If you’re in dire need on the weekend for a Forever 21 fix, you might want to head to Exton where the store is a little less frantic.