Lululemon Athletica

I really was hoping service in this store had changed. It hasn’t! Just like many other customers I had another negative experience. Rude staff that completely ignored me as I looked through shorts and I finally had to ask for help. The store was empty and the staff was just standing around talking. Two girls were standing at a table talking about their boyfriends, favorite bars, weekend plans. I had to hear all of this because I was trying on different sweatshirts in a mirror next to them. They never looked up to help me. On another visit a salesperson literally grabbed shorts out of my hand when I came out of a dressing room and said I had to think about buying them. I have actually never had a positive experience in this store and I will never be back! I have many friends who don’t come to this store and go to the Wayne and Glen Mills locations. I am joining them!

I went in to buy a yoga mat today, an employee approached me and answered all my questions politely and got me a yoga may from the back to try out before buying, she even came back and made sure I didn’t buy the men’s size. Overall good experience and would def return.
–the girlfriend

Even though the people who work here are very friendly and attractive, I found the associates at this location to be the least helpful in finding what I want/​need and least knowledgable about their products and services.
I needed to get a pair of pants I bought hemmed and it took them 3 weeks to get it done. First time, they forgot to hem my pants. Second time I went in, they hemmed it wrong. Third time I went in, it was still wrong but I didn’t care anymore.
They don’t seem to have a huge inventory at this place as most of the items I’m looking for are usually sold out or backordered. And the register line here can be extremely long at times.
If you have the time, I’d suggest going to the Lululemon in Wayne. It’s a standalone store with a much larger inventory and much more knowledgeable staff members (and equally hot).
As much as I love Lululemon products, and this being the closest location, I doubt I’ll be back here and will be driving 15 mins more to Wayne.
Parking: Mall parking
Price: A lot
Wait: Long

After reading reviews here, I am so surprised. My experience and service at this lulu was exceptional! I live closest to the Sagemore but had to stop in while I was in the area. First off, my husband and I were immediately greeted. Twice actually by two people. But it was casual and nice. When one heard that my husband has never worn their shorts before, she shared useful information about some that might interest him since since I mention he wanted to use them to run. I also mentioned a pair of skinny will I bought two months back weren’t the quality i expected, she offered helpful, that reassured me and will keep me buying their products. Honestly, I have never had such a friendly and helpful service like that. I work in retail so I know it can be challenging. I had to ask for her name because I want to the company the know it’s employees like Maggie that keeps me coming back to Lulu. I didn’t buy anything that day because my husband wasn’t on the mood, but the next day I returned to Sagemore one and bought the trail crop and studio jacket. Thanks Maggie!

Usually like many other reviewers I have felt unwelcome and uncomfortable in this store. But my last two visits I’ve seen a significant turn around. Almost every educator I came in contact with was friendly helpful and personable. One educator in particular is a yoga instructor in Jeffersonville and she was absolutely awesome. She was very welcoming encouraged I try on everything I want and to check out the final sales rack. I ended up leaving after spending $ 300 there. Will certainly continue to come back to this store!

I have to THANK the «saleswomen» of Lulu KOP. Thank you ladies, thank you for your snotty, lifeless sales attitude. Thank you for the eye rolling, the lack of being able to communicate, the ditzy demeanor that reminds me that I don’t want to wear your clothes, nor be one of you. Dear lord, you are NOT cool chicks! I work out hard. I’m pretty too. But hey as much as I’d like to say I save a buck by just walking out, I meandered to the other store on the same level as you in the mall that also sells expensive workout clothes — they should really thank you too. Because that’s where I went and spent all my money, and they couldn’t have been more grateful. And whether I buy a $ 20 headband, or a $ 2000 splurge, they are ALWAYS kinder and more real. Yes, I was lured in by your clothing once (eh, some stuff ripped, some was just meh for the price). As much as I may think I need that new cute hoodie, I remember on principle, that if the FU attitude of the people that work there represents the company, then I don’t want to be associated with that company at all.
Most of the woman at my gym feel the same… the won’t touch the KOP store, and are getting disgruntled with Lulu in general.
Bye bye Lulu, and thanks ladies!

If I could put no stars, I would. I was actually excited upon walking into Lululemon. I practice yoga regularly, and probably would have made a purchase if it weren’t for the incredibly rude and condescending staff. My husband and I walked in with smoothies, and apparently that was the worst thing that we could have ever done because 3 staff members proceeded to inquire about them. «Ooooo, where’d you get those. I should get them on my break.» As more staff members proceeded to gawk at us and our smoothies, I began to feel very uncomfortable. I realized that they weren’t just making small talk. They were criticizing us. After a few uncomfortable minutes browsing the yoga pants, I decided that it was time to leave. We walked out of the store, and a thirty-​something staff member yelled at us, to our face, «Oh, so you’re just going to walk right into our store, eat your food, and then leave. I see how it is.» I turned around with my mouth open in shock, and just walked away angrily.
Despite my love of yoga, and my desire to buy your clothing, I will never be back. I’d recommend hiring a more courteous staff that doesn’t judge you the second you walk in. Thanks, for making me feel like crap.

I always wanted one of their yoga pants for the longest time but they are pricey. I was greeted very nicely. They ladies and gentlemen that worked there greeted me and were always there to help, but I still have a horrible experience. I want to try the yoga pants first before I bought them so I did. The lady was so nice, but once I got out and come back to where the pants belonged the other worker asked me how I liked them and I think she knew I was going to put them back. I said they were too expensive and I couldn’t get my mind on spending that much on yoga pants. She immediately snatch them from my hand and starting folding them and put them back where the belong. I was so shocked I walked out of the story right away. The service is nice but I hope that one girl gets fired.

I don’t even know why I went into this store in the first place but I will definitely never go back. I went in for a few headbands and was greeted with the dirtiest look possible from a younger girl. Didn’t even get a «hi, how are you?» I felt as though I wasn’t welcome and couldn’t even concentrate on getting what I came in for. I literally walked out with nothing because I felt so uncomfortable. I almost wanted to apologize for not being a size two.
So to the ladies who aren’t built like a 2×4, when you see things online about Lulu being horrible towards «plus size» shoppers, it’s true. You will come out feeling terrible about yourself.
I sound like I am being dramatic but you can’t believe the vibe and looks I received from just stepping foot in this store.

I will never go in this Lulu again. I spend a lot of money at Lululemon and love their stuff but the associates in this store are SO RUDE! One of them literally rolled her eyes at me to another coworker yesterday when I had more than one transaction for her to help me with. And another time I was there, they gave me attitude because I shirt I had worn twice and washed correctly had a tear on it and they accused me that it was my fault, not their products fault. What about the customer is always right? No professionalism in this location, just a bunch of snobby girls. I will always either go to wayne or Center City… never KOP.

I ventured into Lululemon because of a commitment to myself to get a little more serious about working out. Lululemon really understands the female body unlike a lot of athletic apparel brands. They have a great selection of workout tops in fun colors that are extremely flattering and comfortable to the body.
Liz was very helpful in offering suggestions and advice when told what environment and sport I would be partaking. I like that they offer complimentary hemming on their pants and tops as being a more petite girl, I often find myself shortening a lot of my clothes. The other sales associates I cannot say were as helpful as Liz. I was not greeted at the door upon entering and was not offered to have a fitting room started for me. Liz was surprised when she saw how many things I had to try on and no one had stopped me. Once again, lazy sales associates or I must be a ninja.
Overall, I would recommend Lululemon. Fashionable and functional workout apparel for women does exist!