Neiman Marcus

Very disappointed shopping online. Earned a gift card and they called me w/​the info. How am I supposed to shop w/​a gift card number in my phone? How am I supposed to remember to use it before it expires? They clearly don’t want people using the cards we’ve earned. Are others having the same issue?

Who can’t resist Black Friday shopping. Not sure why we chose Neiman Marcus, but boy am I happy we did! We visited the Channel Boutique while in Neiman’s and the Channel representative, Tommi was a joy to work with. Of course there were not Black Friday specials (OK, I know I was not in Target), but she was very helpful in helping me decide on a handbag for an upcoming wedding. I was not quite ready to purchase, but she took time with me as if I were buying the entire boutique. I will definitely be back and will only work with Tommi. I LOVE, LOVE, LOVE, sale folks like her. She reminds me of another great sales person at the Chicago Neiman’s. His name is Morris. They offer great customer service if you spend $ 10,000 or $ 50!

Placed my name on the waiting list with Angela back in March… Followed up with her over the phone a few times… Tried checking in with her earlier this month, I was advised by Tommi that Angela went on maternity leave!!! I panicked for a bit because I didn’t know what their process was in following up with the orders. Tommi gave me a bit of a tough time and was kind of rude. As a sales representative, you do not ask the customer «well what is it». Especially if you work for Chanel. I was in shock with her tone of voice. I said I’m sorry since I didn’t know know what her «well what is it» question meant. She calmed down just a bit after I asked her for her name. But it was too late. You were rude to me and I felt it 100%. First she corrected me, that i DID NOT order the bag, rather only on the WAITING LIST. Second, she sounded very impatient while having to lookup my name. I don’t know if she was having a bad day???
A week later I received a call from someone MUCH nicer, I wish I remembered her name. She said the bag I wanted was in and I can pick it up, but I only had 24hours (high demand, i understand). I hesitated for a bit when she told me she was leaving @ 6pm but Tommi would be there. She asked me why and I told her what I went thru. She apologized and said she would mention this to her. I really wanted my bag. So I went in. I guess the person that helped me was Tommi? I don’t know. She didn’t introduce herself. She didn’t seem like she wanted to help me much. Maybe because I rushed there after work in my scrubs? I didn’t look fancy enough? I don’t know. But at that moment, I didn’t care. All I wanted was my bag. The process wasn’t as bad as I had imagined though. She smiled and thoroughly explained the handling of my new bag and ended up somewhat friendly?

2 things — Shauna from the Tom Ford stand is very sweet and patient, she will brighten your experience. I will only praise the Tom ford stand at this here Neiman Marcus. Other than that, I have continuously bumped into rude judge-​mental employees and customers all together at this Neiman Marcus.
For starters, my mother and I drove from Philadelphia to get our first glimpse at Chanel handbags. I’ve always wanted one and the time had finally came where i could be able to purchase one. Well as soon as we walked in, Tommy and another one of her colleague were, as another previous review noted, in the middle of their «turkey» conversation. We were noticed but we’re not greeted at all. And That was beginning to marinate on me as I try to browse through the boutique. I whisper to my mom in our language that we don’t seem to be welcomed here. And immediately tommy noticed this and as I regretfully, made my way around the boutique towards her, she barks at me «you can always ask us if you need any help?» And I immediately saw right through her fake smile. Still, my mom and I traveled far so, I tried to lighten the mood and told her I was real excited to be here, I pulled my phone and asked her if she had the chevron all black in the medium size. To which she replied no, not at all. I said to her that this photo was just taken today and that it was still on the website. She explained that it was simply not available there. Well we left as it seem as though she didn’t care to try to introduce me to any of her products or give me a better explanation why it wouldn’t be available. I will tell you this. When my mother and I left. We went to another Chanel stand the person was able to track one down for me. Made a few phone calls and it took a few days. My point is, it’s a big purchase and I explained to tommy that I would really like to find my dream bag, it didn’t matter if it wAs the specific one I wanted, I wished she could of made a little bit more effort to wow me into making a purchase there, maybe a fitting or a preview of her current favorite handbag. She didn’t seem to think I was serious. Which is sad because I ended up finding the bag I asked for in the first place and made the purchase less than 1 week later. And you bet I came back and gave a piece of my mind to her.
The men sections I tried to browse through a number of times to buy dress shirts for the guy I’m dating. I usually buy Canali or Zegna but the men here just welcomes you and watches you, maybe crack a few jokes with you still being less than 15 few away. Don’t seem to think I would be A serious customer as well. Which is sad because I love menswear.
So let’s move on to the shoe section. I love that this one of the only places I can find Christian Louboutins. However, the customers and associates have kind of scared me away. The workers act like I was wasting their time. Although I would of loved to continue to sense and get an idea how these shoes are on me, there’s a nude pair of louboutins I have my eyes on. I wish they can be more friendlier. So I went to New York the next day and happily made my first pair of louboutins purchase instead. And this would mean another thousand bucks going towards another company other than here because of my experience.

Every time I go to the women’s shoe department, no one ever wants to help and they are all snooty! I have to use the hubby’s stylist to get assistance or just go online.

I was only slightly taller than knee-​high to a grasshopper when I first visited a NM, and NM remains my favorite department store to this day. Never has the capable staff failed to assist me including, but not limited to, conducting national searches for some treasure on which my heart was set.
More importantly, NM will forever be close to my heart because it was the source for both my wedding dress and accompanying (very limited edition) Manolos. I was treated like royalty during my shopping excursion, and that experience made our lovely day even more special.
I also love the fact that I can return purchases from Horchow to NM on those rare occasions when an item is not quite right for the intended location.

I came in yesterday to shop for shoes. And yet again, Steve (men’s shoes) exceeded beyond my expectations. He helped me in men’s AND women’s shoes. Steve will assist you in any department so you can have a personable shopping experience instead of going from one associate to another. He always offers my daughter cookies and refreshments to keep her calm (which is never). He is honest about what looks good and what doesn’t look as good lol, rather than saying everything looks good. I can’t say enough good things about this guy, he’s just awesome point blank period! Thanks again Steve, you make shopping fun @ NM and you are the absolute best. See you soon!

Neiman Marcus as a whole I would give 3 stars. However, I give 1 star because of how I was treated the other day at the Chanel Boutique which is the priority of this review. NM is a nice store, some of the associates judge you based on appearance, others are willing to help. That’s fine. Moving on, I went to the Chanel Boutique where I purchased a wallet a little over a month ago and decided it did not fit in my collection. So, at the beginning of the return the sales associate was very nice, as soon as I made eye contact with her she acted fast and I was very pleased. I gave her my wallet with the original box, dust bag, care booklets, and the etc pieces included inside. She comes out from the back stating it was not in sellable condition due to lines in the leather. I was honest and said I used it once and apologized. She offered her mangers word to me and I said yes I would like to see her. So she leaves and about 7 minutes later the manager arrives. This is when it got ugly. I’ve never met a more snobby manager in my life. She gave me my refund but she spoke to me as if I was a toddler. To be nice since I felt bad for calling a manager since this was my first time doing so I left a compliment to the kind young woman sales associate who was nice. Maybe she should be manager and not miss got a bug up my a**. I AM NEVER SHOPPING AT THIS CHANEL EVER AGAIN!!!

Marc Cohen in Men’s has been my go to associate for many years now. The women’s department associates are always helpful when I’m buying things for my wife as well. Now that we have a baby too, the children’s department is always a pleasure to shop in.

Just had the best service from Mary Beth in shoes! She even followed up with a call about another pair I wanted but the store did not have. Customer service was great… Exchange was effortless from my valentines gift.

My favorite store in King of Prussia and I love shopping their Last Call sales. The sales staff are attentive and not overly aggressive. The alterations I’ve had done have been excellent. My only complaint is that their shoe department could be better with more styles for the professional and less for the very young. Also love their cosmetic department.

Good store with good service. I have enjoyed every single Neiman Marcus I have stepped foot in. I occasionally travel to PA for business and I will always make it a point to visit the King of Prussia Mall. From time to time I will also take a look in Neiman Marcus to see if anything pops out. A lot of high end designer brands and plenty of departments to pick from. The problem here is the selection of items. Each designer only has a few items on display or even for sale. For instance, I wanted to grab a Sac de Jour bag from Saint Laurent as a gift for someone and they only had a few for sale. Same thing with Giuseppe’s, i believe they only had about 3 – 4 heels on for sale. However, all the basic b“rich stuff like Christian Louboutin & Celine was well stacked and in stock. Not sure if it is because of the location of this Neiman Marcus or the lack of style that prevents this Neiman Marcus from carrying more. Some of their major designers such as Louis Vuitton, Yves Saint Laurent, Gucci, Burberry, and Hermes has their own independent store right in the mall and carry a full line.

I have mixed feelings about this store. I love the store itself and their collections, but somehow I always feel as if I don’t belong here… And it’s usually because of sales associates who give me weird looks. The shoe dept is the worst!
Today I had another shopping experience I have mixed feelings about. I came here to buy a gift for our niece. I knew what I wanted and was going to buy this small gift here and a bigger gift elsewhere.
The sales associate of the kids dept was friendly and helpful in finding me the book I was looking for. When I was ready to pay and I gave her my debit card, she looked at it and asked for my ID. I informed her it was my husband’s debit card. She then refused the debit card because it wasn’t mine. I didn’t say anything about it, because I felt somewhat uncomfortable and didn’t expect this at all. Neither have I experienced this before, especially not when I’m spending only $ 13!
The fact that I wasn’t able to give her my own debit card made me feel even more uncomfortable. Thankfully I had some cash on me (a rare thing), so I was able to pay for the gift anyway.
Like another reviewer said, I will only come here for things I can’t get anywhere else. Maybe next time I’ll even shop online…

Love this store. But the sales associates are rude. They judge you by your looks. One Sunday I didn’t dress up and was wearing gym outfit (after my workout) and was carrying a regular, pretty outside but cheap bag. They just stared at me like I was some weird Asian and wouldn’t even approach me! But i was there to get my sister a present for her birthday (and mine for fun) so i purchased a gucci bag and a prada bag. They were surprised and was staring even more prob thinking ‘can she afford these???’ The hell??? Yeah another Sunday I was dressed up after church and was carrying a louis vuitton bag and guess what. They were all over me asking me if I needed anything. What the hell. Rude people. And last thing. Their jo malone counter is the worst. Never seen such a poor jo malone counter before. Never purchasing jo malone from here. Go to Bloomingdales in Willow Grove mall! They r the best

A good amount of collection, I’d say a bit better than Nordstrom and Bloomingdales. It seems that they have more professional SAs. On the down side, the SA who helped me at the cosmetic section had an intention to push me for more products, and also apply for their credit card.
I guess it can be a good thing because I did get some good stuff, but the negative reviews on the internet makes everything looks bad… Will see how their customer service really is.

I never visit Neiman Marcus to just «shop.» The associates here are a strange blend of cold and smothering (which I learned after too many negative visits). No one seems as much interested in fashion as they seem bored and detached. And, I almost feel as though they view large purchases (several items) as distasteful. So, I reserve this store specifically for items I cannot purchase elsewhere. I always have a game-​plan: walk-​in, locate, buy, leave. There is no moment of «What’s this?! I HAVE to try it on!»
If you want to experiment with a new brand (which means trying on several sizes), want to invest in a new collection of clothing, or just want a warm experience, try Bloomingdales or Nordstrom.

Great — unless you need customer service.
I generally have a great experience with Neiman Marcus. The KoP store does definitely not cater to the young, modern look — rather catering to wealthy middle aged Main Liners. But, they have a great online presence so we order the styles that we want online and then return them in-​store.
And on the whole the customer experience is good here — they are efficient in processing returns. There are a few quite serious problems with Neiman though.
First, this falls down when something goes wrong. Twice, I have had a problem with a return that was processed incorrectly and it is a nightmare to get fixed. The central internet line won’t help you because you processed it in-​store, and the managers at this store are worse than useless. You spend endless hours on the phone discussing with them what went wrong, they don’t listen, they don’t return your phone calls, you have to turn up in-​store to try to get it sorted. More often than not it’s easier to charge back your credit card.
And Second, the sales folk will quite often lie to you to get a sale. Suppose you want item X and they have it in stock with style code Y, but you want style code Z (say beige, rather than black). They will claim to have checked all the stores for style code Z and it is «out of stock in all locations including the manufacturer» and say that Y is the last one.
When you call around, you find this isn’t true and they were lying to push their product on you.
So my advice — Order Online, make sure you pay by credit card in case of problems, return in-​store, and pay attention to the receipts.

The first time I’d heard of Neiman-​Marcus it was because of a silly cookie recipe urban legend. Someone supposedly bought a defective set of recipes and tried to return them after discovering the problems, only to be refused. So, the person made a copy of the chocolate chip cookie recipe for everyone in the world.
Is Neiman-​Marcus more than pretentious? Does it have anything that people really want?
I don’t really see much in the store that I would buy, even as gifts but I doubt I am their target customer. They’re obviously successful, as they’ve put stores all over the country.

I searched all of NYC for these purple Louboutins I really want to wear for my wedding. coming to pa for a night of haunted houses I thought why not stop by the mall in the area? imagine they have them when all of nyc & ny did not? no one was more shocked then I was as I walked in and saw them there! nyc the fashion capital my ass.
now if only they had my size! I did get to see them in person though which was awesome. now trying to figure out to buy them though I haven’t technically tried on my size is another thing…
long island can’t get a Neiman Marcus soon enough. just what a great store. plus great nice people working there. unlike stores in nyc (snobby) sorry for a day in the city I’m not going to be dressed up. I want to wear jeans and a hoodie. it doesn’t mean I have no money. I just want to be comfortable. I just loved this store so much I want to go back. of course it being 2 hours away it’s not right around the block…

I came here to look for a perfume that most stores don’t carry (I recently found it online and wanted to try before buying it). Apparently its super exclusive, so only certain stores carry it. With that in mind, I figured Neiman Marcus was the place to go.
Anyway, I found it and although no one was able to tell me too much about it, Ed told me some things about Italy (where it comes from) which was rather interesting, plus gave me some samples to try out.
Great customer service!