Sprint Store

Over the weekend I lost my phone and when i got back on sunday, I rushed over to the store in KOP. Tony was the person who helped me and he was doing his best to get me the new phone that same day because apparently there is a longer proccess when I have to close my contract and get another 2 years, especially that it was a Sunday which makes it harder. But instead of just letting it go he made few phone calls and did all he could so he would get it done that same day. Tony was very friendly and he made the whole hour i stayed there very easy by engaging in a conversation and being productive at the same time. That is why I have been a customer for 4 years and don’t even think of switching.

PICK UP THE PHONE!!!
Ive been trying to call the sprint store for an hour. It rings and rings, and then a recoding tells me there’s no one available to take my call.
One time somebody picked up and said «please hold», put me on hold for 10 minutes, then the call was disconnected.
I was trying to call to see if a 1.5 hour drive would be worth my time or not. I didn’t expect that it would be quicker if I had just left instead of calling first!

Never a bad experience! Great customer service. Super helpful and super friendly! These guys helped me out so much! They 100% know what they’re doing! Sprint is really stepping up! Service is getting to be much faster and lte is popping up in more places. Also unlimited data!

So I DROPPED SPRINT and went back to T-​mobile and the 4G is MUCH faster… makes sprint’s 4G seems like dial up access. It seriously was that slow all the time. If you’re thinking about switching, get T-​mobile. No complaints here… yet. ;)

this is a hard location to get to, mall is always busy. I waited in line for hours until i got any help. This store is only worth going to if you are already at the mall. I just notice that they recently open up a store at 39 E Lancaster Ave, Paoli PA 19 301, better service and a shorter wait time.

I could not be more annoyed.
So my parents went in today because they had been having trouble with their phones. They went over all of their phone issues, reviewed their bill, and were given a $ 150 credit because, Sprint messed up and over charged them when the purchased their phone.
Then the manager, Scott (I will reserve last names for the letter I am going to write Sprint) decided that he wasn’t happy about this (because he gets paid on commission — which really sucks and Sprint, you need to go with the Apple model of paying your employees reasonably.) so he looked over the bill and said, «Oh, you guys are going to have to pay $ 2,000 in roaming overages this month. Why don’t we not give you your money back until after this bill is paid.»
I don’t know what sort of game he was trying to play but I got on the phone with him and asked him to explain the situation. Every question I asked, he over talked me, until I was furious. When asked to elaborate on a point, he would repeat the same unhelpful phrase over and over again, and then would say, «What don’t you understand?» and then KEEP TALKING while I was trying to explain what I didn’t understand.
At a certain point he said, «Well the truth is we won’t know how much you owe until you get your bill, and even then we wont know why.» Which is ridiculous — seriously, you want me to pay $ 2,000 in OVERAGES and you aren’t going to tell me WHY?!
Then he started to ramble about how I must have turned something off on my phone. I told him I would like to check and he supposedly told me how to do it. I followed his instructions, and I couldn’t find ANYTHING ABOUT ROAMING. When I called back he continued to be rude about how it was there, when he finally admitted that he didn’t have this model in stock, and didn’t actually know where to direct me.
Then after all of this nonsense, he says, «Well no one ever said you ACTUALLY owe $ 2,000, I just think you might.»
What a moron! He is a manager?! If he is a manager, I think Sprint needs to pay closer attention to who they hire and implement better compensation practices to improve the quality of people they hire.
To be fair, I have had some reasonable experiences at this store before, so if you decide to go, just be sure to avoid Scott.
The end of the story is that I gave my fiancé my phone to see if he could find it (he is in I.T. and a wiz with all things digital) and he found it finally but he said that nothing was turned off — all of the original settings were in place.
When I called back to tell Scott, Scott said, «Ok. Well I guess I can’t help you.»
What? His only helpful hint was accusing me of turning something off, and then when he discovers that my phone is malfunctioning he drops his assistance?!
Shame on you Sprint.

The worst customer service I have ever experienced in my 20 years as a consumer. When my Samsung Instinct s30 died, I came to this store for repair service. The store kept my device overnight and were unable to fix it. A replacement phone was offered. I authorized my consent and tried to pay for this over the phone. I was told I had to come back to the store. I met with Michael S the technician, who was condescending and unprofessional from the word go. Instead of answering my reasonable service-​related questions, he only focused on the choice of pretty colors my new phone came in. He stated that he could not give me a comparable in-​store replacement phone, only the Samsung Instinct that was out of stock and would take two business days to arrive at my home. When the phone did not arrive on the promised second business day (and giving it an extra day) I called the store and was given the UPS tracking details. Turns out Michael left off my apartment number on the order and the delivery attempt failed. Finally received the new phone one week after first visiting the store for repair.
Bottom line: I was without a phone for exactly one week, insulted at the store, and given the run-​around on the phone by Sprint «Customer Care.» I probably would have been treated better and had more professional service at Metro PCS in West Philly.

I love Sprint, NOT!!! I cancel service because it used to work at my house then quit. I go a month without it so I port my numbers and they will not do anything on cancellation fees. I had them submit a Adjustment waiver form and they came back of course saying they are valid cancellation fees. Why should I pay you anything? You can’t keep up with your end of the bargain but you want me to keep up with mine. I also should make sure to state I had full service in my house when I signed up and 2 months later nothing. No construction done nothing. Just a big screw you from Sprint. Thanks guys really appreciate it.
Caution to anyone avoid them they are crooked.

Mom received a flyer in the mail regarding a phone upgrade. We called the nearest Sprint store which turns out was about 30 miles from where she lives. We spoke to Ryan and explained the certificate that she had. He assured us that it sounded like something he could do in store. He gave us precise directions to the mall (which is the largest mall I’ve ever seen) and when we arrived Ryan was with a customer. We weren’t waiting 5 seconds and the assistant manager, Samuel, came over and helped us out. We were in and out of the store in less than 15 minutes. I’d recommend this store to anyone that is looking for a spot on customer service experience.