Valley Forge Casino Resort

I’ve have never gotten worse service in my life. I have my degree from Temple in tourism and hospitality management with a concentration in casino and gaming. Im not an expert by any means, but i know the difference between good and bad hospitality. Not to mention we have been to the casino many times. I booked a suite with a king size bed for my fiancé and I through
. When i arrived at the hotel i was told there were no king suites available even though the room had already been paid for. I think there may be some issues between the valley forge casino and third party booking websites, such as
. However, in a well run organized establishment this is not an issue that a guest should have to asked to figure out on their own. When I asked to speak to a manger we were told that we could either speak to him on the phone or we could wait for him. I asked to speak to him face to face since i am a paying customer that is having a negative experience. We were forced to stand in the lobby and wait 45 MINUTES for a manager who was all together incompetent. The reason for my one star review. When he arrived he offered no help or solutions to our problem. We were given a room with double beds at full price. Luckily the customer service from Roxanne at
was phenomenal and we were given a full refund from
. However, we will not be returning to such unprofessional and inadequate establishment.

Can I give 0 stars? I’m gamble at casinos more then I like to admit. I’ve been to most of not all AC and Eastern PA casinos. I’ve never been treated worse then I’ve been treated at this place. I understand that they have a resort license and have to adhere to silly PA laws, but at least the staff could show an ounce of gratitude for your business. In 3 trips to this place I’ve had 3 different awful experiences. 1. Won on the money wheel then was told that it was a «no spin» so my bet is void. 2. Placed a bet on the craps table which won and was told it was too late and I lost. If it was too late then why did they take the my money? 3. Best of all, emailed a comp’d room offer and then told that I still have to pay the cover to enter the casino. Ha. Free room to go gamble but you still have to pay… I get that there are laws they have to adhere to, but at least be transparent. I live 5 miles away, the room is not necessary if I still have to pay to get in. All things considered, if the staff was even remotely friendly and didn’t treat me like pure dog shit the whole time I was there, I’d be willing to go back. I was actually told, «hey, have you been to sugarhouse?» as justification as to why they suck.

Ok, this has to do with one thing and one thing only: this is the only casino I’ve ever seen, anywhere, that charges a fee to walk in the door. Yep, you heard me: they make you pay a $ 10 per person admission fee unless you are staying at the hotel. For a freaking casino!!! Where you will likely loose money??? This proves that just when you think you couldn’t invent a more inane idea than selling ice cream to Eskimos, someone actually tops you.
I am close to being speechless. And dumbfounded. There are 4 other casinos nearby that I can throw away money at if I want. So save yourself the drive and go somewhere, anywhere, else.

Can’t think of any reason why anyone would want to go here. I understand (I think) that the $ 10.00 fee has something to do with local regulations but it is still a little strange. That and the fact that you have to get a pass, that is not a player’s card, to get into the casino. The best way that I can describe the entry process is to liken it to TSA screening at the airport. Scores of revelers were left out of the casino at midnight on New Year’s Eve, because they were so inefficient at getting people inside. State troopers and officious looking people watched the whole process (and blocked the entrance). Once inside, on floor personnel were rude, and ignored pertinent questions. Gaming opportunities were limited. Not worthy of another trip.

So you charge $ 10 to get into the casino? «No, you need to spend $ 10 anywhere on food, drinks, or on something in the gift shop to be granted access.» So you charge to get in? «No, you can even purchase a $ 10 gift card with me and be granted access for 24 hrs» Can I use the gift card in the casino? «No, you can’t use it to gamble» So you charge $ 10 to get in? «No, it’s free if you spend $ 10» So you charge $ 10 to get in «Yes sir, I suppose technically we do».
If you have to charge people to get into your casino, perhaps you’re not doing it right.

When we enter the casino, we had to go to the second floor to check-​in. Boy, I literally waited 20 minutes to check-​in. The receptionist was super sweet so I didnt get too annoyed. She told us about becoming members so we can get free valet parking and other perks to the casino. So we sign up, who doesnt want want free valet parking. We went to our room and it was surprisingly big. I booked a king room and boy it was like a 1 bedroom apartment. When you start enter; it was a mini living room with a TV and a kitchenette. The bathroom had a jacuzzi and it was great. The room has another tv. I keep wondering why it only cost $ 80.00. So I decided to not think about it and relax and watch TV. As soon as I lay down the bed was sooo uncomfortable and old. Jackpot thus the reason why the room is cheap (my opinion). I cannot review the casino part because I am the only weirdo that goes to a casino and doesnt gamble. I would just go there to gamble and sleep on the pullout couch.
P. S. the food courts are the second floor and the customer service people were super nice.

So I was super excited to go here. We went to a private party downstairs. The party was amazing with a great staff and decorated beautiful. The food that was catered which was a sit down dinner for over 700 was pretty good and the wait staff was flawless. Then we went upstairs to gamble. First of all you have to pay $ 10 to get in? I’ve never put $ 100 in a machine and not won anything more then $ 2. So we were actually in the casino for about twenty minutes because we ran out of money. I don’t expect to win. Just enough to keep gambling. They had a bar in the middle with a DJ so the music was pumping and people were dancing. The crowd was a bit ruff and it was extremely smokey. Won’t be back

Very small casino. But Artie killed it. Trying to find a few machines to gamble on next to each other was took a little bit. Was totally satisfied overall. I’m a patient guy.

Does it smell like smoke? Yes.
Do they charge for a membership for admission? Yes.
Is it the only Casino in the area? Yes.
Have I won money here? Yes.
Does the DJ turn it up on Saturday Nights? Yes.
Do the waitresses wear skimpy outfits? Yes.
Membership here is $ 20 for 3 months and you can bring a guest. This is the only Casino I have been to that does this. They have prizes (mostly horrible watches) you can win and lots of sweepstakes drawings. They give you comp dollars that you can use at the restaurant. The steak house wasn’t that bad at all. The Italian restaurant was closed when I went. If you dine here they will give you free passes to the casino. The cocktail waitresses do a pretty good job at serving you free drinks here. Plenty of tables and slots to play. $ 15 minimum bets on a busy Saturday night.
It is something to do in the area and it will scratch that gambling itch you may have. I wish they would do away with the smoking or have a better way to ventilate so it isn’t so horrible. Also the membership fee is a little tacky.

In the area and looking to lose a few bucks. Didn’t do my research and pretty annoyed I didn’t. These days I assume all casinos have certain things (no smoking, poker room, free entry).
Sadly there is a $ 10 cover fee which they justify by giving you $ 10 (free) in slot play and a $ 10 gift card which you can spend at the bar. Not the worst thing ever but seriously? Entry fee??? Weak!
They allow smoking here… I guess there are still enough smokers to justify this but I don’t get it. I assumed we were last all this and had already banished all smokers to the farthest reaches of society. I was incorrect.
Last but not least, NO POKER ROOM!!! This really killed my night. Who the hell doesn’t have at least two poker tables? I will NOT be returning here.
The only positive is that it’s clean, has pretty decent ventilation, and my favorite drunk game: The Big Wheel.

I have a 3 month membership with VFC. What’s the point in paying $ 10 every time you visit the casino when you can pay $ 20 for 3 months (plus you can bring 1 guest for free every time you visit.) I still find it ridiculous to pay to see yourself lose your money majority of the time. But I understand, it’s a private casino so they have to do what they have to do. The casino is a bit small but they have everything a casino offers. I still feel like they’re missing some sort of uumph, but it will work for me for the mean time. Pit bosses are also very nice compared to different casinos.

Try by is places is kind of a rip off the TV they charge you to get in into the casino a daily fee to give them yu our money better options in the area look I’ll keep harrahs on other side of town. Plus it is small and very smoky never again

My only comparison venues to Valley Forge are Maryland Live and Horseshoe in Baltimore, but I would have to say this resort was fairly decent if you’re looking for somewhere not too big and local to gamble your moneys away.
The restaurants are pretty nice inside and there’s a strip mall nearby to go shopping. It could easily use some more hustlin’ and bustlin,’ especially since Center City is a 30 – 40 min. highway drive away.

We stayed here for a couple nights while on business. We are gambled and slept here so I can break down into a few different areas.
Food
There are a few restaurants on the resort and they are all seem to be good. We are at village tavern the first night which was similar to a tilted kilt or something along that line. Food was average but a little pricey. We also are at prime ocean, the fine dining restaurant. It was very good and would highly recommend it. Be prepared to spend $ 150 or more for two people.
Casino
The casino was nice. It was quite small but had enough of the normal games you’d expect. It doesn’t have actual poker which sucks if you’re looking for that. The staff was so friendly it was amazing. Great place to game and have some fun.
Hotel
The hotel rooms were ok, a bit outdated but seemed clean to me. The room was quite spacious and room service was great. For the price I felt it was a really good deal.
Overall a great place to stay, play and eat.

Entire casino is filled with smoke at all hours.
The staff are incredibly unprofessional: at the blackjack tables the pitbosses openly discuss other player’s private financial info, they also tell other players how much they are winning or, far more commonly, how much they are losing.
Overheard one conversation where a supervisor was talking with a player and making racial insults towards a player seated nearby. On another visit, a player said someone seated across the room was a f*g while the pit boss and the 2 players laughed and continued offensive conversation.
Dealers make mistakes (understandable)but management isn’t aware of procedures for handling misdeals so most often the players end up getting cheated by the way the misdeal is handled.
If you start winning even a modest amount the staff will relentlessly, and unprofessionally try to distract you and attempt to cause you to make mistakes during the game.
Every PA casino visited was way better than this one. NJ’s worst casinos are better than valley forge.

The two stars is for the hotel room we stayed in. I’ve stayed in many hotels and this is on the bottom of the list. There were many blood spots all over the carpet when you first walk in which just isn’t sanitary. Lots of mold in the shower and generally a dirty feel in this room. The staff was friendly however, everyone in the casino. So I gave an extra star for them. The layout of the casino is odd, starting with having to pay to play. I like to play roulette and the tables are always packed at one table yet there could be an empty table not being used right next to it. There aren’t many options, and I just get more stressed out trying to play games.

Rooms are older and smell faintly of smoke. The comedy show is worth the money but very poor lighting and takes place in the basement which is kinda funny. The Tavern is good and they have $ 3 jack Daniels specials on Friday nights. The Valley Beach party at night was kinda whack but you drink so many jacks u don’t care. The valley beach pool in the day is chill clean and new with a friendly staff. No crazy party more chill and there many be kids.
When u come in you get lost checking into the Tower hotel because there are no signs. Bathrooms are always inconvenient. The staff at American Grill in the cafeteria were straight ghetto and unprofessional that u left like u were on broad street at the McDonalds.
I think the rooms in the Raddison are more updated but not sure try there instead of the Tower.

We had a company happy hour here so it was my first time going to this Casino. The food served wasn’t good. The drinks were amazing. For a brand new Casino, everything is so outdated and ugly. The bathrooms are disgusting and look so old and nasty. How disappointing. This is also the only casino, ever that charges $ 10 to go on the Casino floor! You can sign up for a card, you still have to pay $ 10 to get on the Casino floor but you get a $ 10 gift card and $ 10 table play when you sign up for the card. I will never come back. Unless it’s for a work happy hour because that’s free.

I love this casino, I go here often as it is very close to my house. They always have free valet, excellent service, and wonderful dealers and management. They have beautiful girls serving drinks who are quick and friendly. It is very clean and I feel safe when I go here. I am holding out the 5^th star due to the crappy comps and limited restaurants which are pricy and not great. Great for gamblers, meh for restaurant goers.

It takes a lot for me to write a review, and this casino did it. We stayed overnight for their New Years special. The rate was nice and then hotel was above average. The service from the hotel side was the only reason I am giving two stars. They were friendly and treated us nicely. The breakfast buffet and waitstaff were nice as well.
The casino on the other hand was a nightmare. I live 15 minutes from another Pa casino, so I was excited to see that they offered, experience wise, in comparison. I arrived on the casino floor at 6pm. They had 6 non-​black jack tables open and all were full. Two empty 3 card tables sat unopened at the end of the row. I waited until 8:20 pm without playing a single hand of any type of poker. I decided I would come back in the morning. I arrived at 10 am. There were 6 black jacks tables open with maybe 2 people at each. No other tables open. I waited another 2 hours and nothing. I was blown off by 2 pit bosses.
Safe to say that I will not return. With a few other casinos around, no need to deal with this one.