Enterprise Rent-A-Car

The Kingsport Enterprise is lousy. My wife and I rented a car a week in advance and requested a particular model of car that we were thinking of buying (so our rental would be a test car). I was told that would be «no problem.» On the day of the rental, I called for a ride. They said the driver would be there «in 5 or 10 minutes.» I called again after 30 minutes and then after 45 minutes, each time being told the driver is «on his way.» Finally, the driver arrived after 58 minutes. We get to the Enterprise office at 12:30 to pick up our 12:00 rental and were then told that the car wasn’t ready yet. We had to wait for half an hour for someone to bring a car back so that we could rent it! It is a good thing that we did not have to be somewhere on time (like catching a cruise or flight). You take a real chance renting from this agency – particularly if you want to be on time. I think the main reason for this is that they are the only car rental agency in Kingsport, so they don’t need to try harder. Better bet is to get a car at the airport, although it is a little further away. The rates are cheaper and the cars are ready.

Rental was paid by insurance, but the company only had pickup trucks when I arrived. They promised to call and switch when they some rentals returned. That was five days ago. I drove past and the lot is full. Cars OK, but the customer service is seriously lacking

After a car accident and Geico made us use these guys. We needed to be picked up from the hospital after being in the ER. They never showed after saying it would be only 30 minutes. Had to take a cab. In an already bad situation they made it a little worse. Would not recommend. They don’t pick you up.