Marty’s Buick GMC Isuzu

I recently brought my Terrain in for service. The repairs were performed well and with good pricing. The service team does nice work. It’s complete, correct, and reasonably priced. I would recommend Marty’s to anyone looking for quality service.

I have been searching for a GMC Acadia for 4 weeks… other car dealers promised me everything and then basically screwed me over. This dealership and my sales guy Neal Simmons was a like a breath of fresh air, he took the BS out of car buying, more importantly he promised me the moon amd delivered! Would recommend this dealership and Neal to anyone that would listen!

Purchased a used GMC Terrain from Marty’s back in 2013 and the salesman was friendly but slightly over aggressive to get the sale, understandably. I never went to Marty’s for service, so I cannot comment on the pricing or quality. I can, however, comment on how poor the customer service was after I went back a year and a half later to get a prorated refund on my EasyCare warranty plan. I drove in to have them scan my documents and sign papers saying that I agreed to the transaction, etc. I was told that it «wasn’t the quickest process» to get a check in the mail, and that it took «about 4 weeks before you’ll see anything in the mail.» After about 6 weeks, I tried to get in touch with anyone from the finance department, but they were always «busy.» I had left voicemails and even had the front desk clerk personally leave my information so I could get a call back. I received two return calls between the first time I called and the last. Both calls were to tell me that they were «working on it.» It has been 9 weeks, and after multiple attempts to get a response regarding the whereabouts of my check, I finally got in touch with Bill (finance manager) and the check is ready to be mailed. When I asked if I could have it priority mailed (since it’s been over twice the amount of time I was told I’d receive the check) he plainly stated «No. Regular mail.» Instead of waiting for them to mail it out, I’m going to drive down to Kingston to pick it up later today. In short, they will do what they need to in order to get your money to purchase a car, but when it comes time to return any money owed to you, they couldn’t care less. I will never purchase another vehicle from Marty’s, and hope that they can iron out their customer service for future clients.

Truck I bought had damage and wasn’t taken care or properly at all. Was told by the hack auto body shop they sent me to that I needed a new hood and Marty’s refused to pay for it when they sold me a damaged vehicle. Never shop here.

Best experience at a car dealership ever. My salesman (Donald) was super friendly and not pushy like so many other dealerships I went to before buying there. Not only did I get the best deal on my new Sierra but they made the car buying experience a pleasant experience. I would recommend any one of my friends who want a new GMC or Buick to Marty’s.

Service dept staff and manager are excellent to work with as usual even with the remodeling project going on. It must be difficult to work in those conditions. I never had wait very long for service even with the remodeling going on. Thanks!

Never go this place, this place is very expensive for repairs .They don’t have even sense how to talk to customers. They charged me $ 3500 just to do brakes, emergency brakes on my truck, Change oil, Transmission Oil& Filter. I spoke to Brian initially when I took my truck he was nice but when I went to Pick up my truck and asked him few questions about why the cost is so high he was furious .
I will never recommend this place to any one .I had no choice but to pay.

Stay away from this place. Typical car salesman. Gave us a price for a car then the price went up when he talked to his manager. We walked out and went to prime motor group up the road.