Tech Smiths

TechSmiths saved me a ton of money by actually telling me it probably wasn’t worth the cost to diagnose the reason why my MacBook Pro wouldn’t turn in. The young man who helped me could see corrosion the water had caused and could say with a fair amount of certainty, the logic board would need to replaced (about $ 500) … My display had also cracked several months before this visit and to repair that it would’ve cost over $ 300.
Early in my visit today, I had told him I was considering replacing this Mac w a refurbished one for about $ 800 and he suggested I spend my money that way … Who does this? I appreciated his honesty as well as his clear explanation of all my options.
Thanks, TechSmiths. If ever I need computer help, I’ll be back and I’ll continue to share this story.

Everyone at Techsmith’s has been great to work with. I’ve taken two of my computers there and the fixes are always better than the original problems call for. I would rate them higher if I could!

Nikolai was terrific. Saved me, retrieving a file that was lost. He went the extra mile and was lovely to work with. Will definitely visit again.

We have an old iMac and wanted it repaired. Tech Smiths brought it back to life and working better than before. The techs are friendly and knowledgeable. The price was right. And the repair was done in less time than estimated. They went out of their way before so we understood what they would do… And after so we understood the improvements. Couldn’t ask for better service! Thanks Tech Smiths!

We paid $ 200 to go to the front of the line – to meet a deadline–
but we didn’t get our computer back till 8 days later – $ 200 wasted–
the problem was a defective MLB–
and it was under warranty–
but we were charged for Tech Smiths to replace the MLB – outrageous–
we wound up paying around $ 355–
to repair a machine whose problems were NOT OUR FAULT & EVEN THOUGH THE MACHINE WAS UNDER WARRANTY–
as I say, outrageous–
we’re going to complain directly to Apple–

Amazing experience today at Tech Smiths to fix my mac book air!
Computer would not start yet curser was on black screen. Michael knew exactly what to do to fix it in 5 minutes and only $ 25! Lovely guy with killer blue eyes who knows his Mac stuff, super great customer service.
This was after the worst experience around the corner at Brain storm. Horrible customer service and no clue how to fix my lap top.
Rock on Tech Smiths!

I have a MacBook Pro that was gracefully aging when it decided to hold a music CD hostage in its optical drive. Apple support pointed me in Tech Smiths’ direction and they removed it right at the counter. Shortly after the smart drive signaled it was about to fail. Back to Tech Smiths I went.
Their shop is as hip as an Apple store with a more laid back, personal approach. When you have a computer problem these friendly folks can ease the pain.

Ugh… Ignored the instructions from Apple to send my hard drive to drive savers. Sent it back to Apple without calling us and now its «lost» by FedEx or Apple. I have lost ALL my files and photos without even the option of spending my own money to recover them with drive savers. Then the new hard drive failed within 13 DAYS!!! This is a 2010 Macbook pro 17″ — $ 2600 NEW!!! Completely failing a little over two years out! Losing my faith in Apple products — this computer was replacing my 2006 pro which is actually now the better computer. From what I have read on the last few years of recalls the Pros are a complete waste of money; they have major issues and recalls within a few years. I have a 9 year old Sony Vaio that has never had one issue. Now they want they want to replace everything inside the machine ugh. Could care less, I can buy a new machine but can never replace the photos and files.

From the date I purchased my beloved Black MacBook to the present, I never had a problem… until… last week, when my computer froze and wouldn’t start up. OHHHHHHH NOOOOOO… I had always meant to get a back up for my hard drive, really… but oh nooooo… I have a buddy who works at the Apple store in Albany who gave me the lowdown of what he suspected and the cost… rather than drive all the way up there, I found Tech Smiths on the Mac web site. I figured it would be worth a shot to try them first. From the moment I arrived and dropped of my precious MacBook to the moment I picked it up, the staff was HONEST, super cool and SAVED the data off my hard drive for way less $$$ than what my Apple Store friend claimed it would cost. Not only did they sort me out with solid advice and service, they obtained a new FREE keyboard cover thing which was covered by Apple… and put the latest operating software in for me for a nominal fee. The guys were awesome, compassionate and well versed in the ways of an apple user. I hope I never need them again, but I’m so GLAD to know where they are should anything like this happen to me again. Tech Smiths ROCK… I love you guys… seriously… as only a joyous MacGurl can.