3 Bewertungen zu U-Haul Moving & Storage of Kingston
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Keriann F.
Rating des Ortes: 1 Kingston, NY
I was very disappointed with the service that I received when picking up a truck and trailer. I had reserved the truck and trailer several days ago. When we got there the trailer was nowhere near ready to be picked up. It had not been shoveled out and the snow that we got had turned to ice. The man helping us could not get the trailer out and therefore, my father had to help push it out. We lost close to 45 minutes of our reservation because instead of preparing the trailer, the man working the counter was sitting there doing nothing when we arrived. Finally, when the trailer was pulled out of the ice/snow we got it home only now to waste another 30 minutes scrapping ice out of the trailer before we can use it. This is unprofessional and unacceptable when you knew about the reservation days before and yet sat there this morning not preparing the trailer. I will not rent from here again.
Rose T.
Rating des Ortes: 1 Berkeley, CA
One of the worst experiences ever. They charged us THREETIMES for a U-Box, even though we only ordered one. When we went into the store to pick it up, they didn’t have one, even though we had ordered it online. The box was late, and even though they say on their website that for every day late you get $ 50 back, they did not honor this guarantee(it was 4 days late, so we should have gotten $ 200). Then, they charged us for renting the box for an extra month, even though we had cleared the box out as soon as it arrived. I spent hours and hours on the phone, getting transferred and brushed off, and was told that someone would get back to me. Someone eventually did, but I was NEVER refunded my money. They owe us $ 300+ dollars and it seems like we will just never get that money back. Horrible, horrible experience. I wish I could go back in time and tell myself to use another company.
Joe K.
Rating des Ortes: 1 Elizaville, NY
Got a hitch installed, and the workers were grat and went out of their way to get it done, but the manager was a little bitch