Firestone Complete Auto Care

This is an honest, reputable automotive repair shop. I had to bring my 2006 Toyota Prius in because four of the dash lights, including the check engine light were on. Also there was a very noticeable problem with my drive train. The price for a full diagnostic is $ 99.00 before tax.
After putting the car on the lift and running the diagnostic, the technician determined that the problem was in the electric system, which on a hybrid involves over 300 Volts of electricity charging and discharging across a series of batteries and a generator that is connected to the drive train. They were unable to remedy the issue. Because of that, the manager decided to waive the cost of the diagnostic.
I was grateful for the honesty and fair treatment that I received today. I believe this is a good business, and I would come here again.

I had a flat from a screw in my tire. I was able to air it up in my driveway and drive it to Firestone. All it needed was a simple patch, I have done it before so I know what it takes. Should be down in about 15 minutes. When I arrived there was one other person getting their tire fixed as well. On staff that day there was 3 mechanics and the store manager. So one of the tech got to my truck right away which I was happy about. I didn’t think it would take that much time. The staff didn’t have any since of urgency and we’re obviously getting paid by the hour not the job. The manager was flipping station on TV, enjoying coffee and waking up for the day. I could hear the person in front of me and I remember the manager asking the lady «So are you going to going to be late to work?» while sipping on his coffee almost saying very suggly «HA I am making you late.» Like he had some type of power or something. When I was being checked out he asked the same question, «So are you going to be late to work.» I replied «No, I’m going to be early. Here your sign.» Of course anybody that has to spend an hour in the morning doing something they didn’t plan to do is going to be late. The nerve. The manager showed zero empathy and obviously did not want to be there. Customer service is a part of their job and he fails miserably. After an hour of waiting they were finally done and I was on my way never to return. Please if you have any common since go someplace else. Avoid this place at all costs.

Got my husbands tires rotated/​balanced, made an appointment, they were fast & had a good price. Everything was done in under an hour

I happened to drop in without an appointment and was attended to promptly. Knowledgeable staff, easy to understand my concerns. I like the fact of not feeling pressured and getting an estimate of work needed. Had brake service completed satisfactorily. I’m a satisfied customer. One more comment, thanks for the wooden bridge built to cross over to mc d

I went to the Firestone located at Kingwood, Texas on North Park Dr. yesterday (1-​26-​2015) morning before going to work. I am new to the city and not familiar with any other complete auto shops. Firestone used to be my go to place. Not anymore.
I explained to the service rep that my car was making noises that sounded as if it may be coming from the left side of my car, perhaps under the hood. Without inspecting my car he told me that I would have to take my car to an engine mechanic because they don’t do engines. I explained that I am not a mechanic so I can’t say it’s my engine, I just want help in finding out what is going on with my car. There was no attempt to assist or run a diagnostic to ascertain the problem. Eventually after I was still standing there explaining the kind of noises I was hearing — and also to note — that he impolitely walked away while I was talking, he finally walked outside with me to listen to my car. Again, he advised that I take it to an engine mechanic.
This experience didn’t set right with me, so when I got off from work that evening, as a comparison I drove to the Firestone in Humble, Texas near 1960FM. They immediately assisted me and explained that they would have to do a diagnostic and put my car up on a machine to determine what was wrong. In addition they offered to make an appointment and also shared the best time during day I can bring it back.
It feels like the Firestone at Kingwood, Texas didn’t want my patronage.

I made an appointment to have 4 new tires mounted and balanced. I was 15 minutes late to my appointment, which I know it was my fault. Still, they said it’d take about an hour to get it done.
They did not take my car in and start working on it until almost an hour later. After another 30 minutes, a guy came and apologized to me. At the time, it was only 30 minutes longer than they promised so I said no problem. After that, however, I had to wait another hour for them to finish. I ended up spending 2 and a half hours to finish mounting and balancing 4 tires! I saw them parked my car out front for 10 minutes and no one told me the car was done. Apparently either there was no communication between the mechanics and the sales, or they just never gave a crap. I had to walk up to a salesman to ask if the work was done. Not only that, they did not mention why the work took 2.5 hours, nor did they felt the need to apologize in the end. I was very unhappy at this point but I figured I’d never come back to this place again so whatever.
My advice to you: Find another tire store or another FIrestone elsewhere, or bring your phones/​laptops and prepare to wait like I did. I’m sure it doesn’t happen to everyone of their customers, but it happened to me, and that means it could happen to you.

I called the store yesterday and made an appointment for today. I made certain they had 4 tires available in the store. I also informed them that I had to be on the road no later than 3:00 in order to pick my 7 year old up from school this afternoon. I was assured that replacing all four tires and completing the inspection would take an hour and thirty minutes. I arrived at the shop at 12:50 PM for my 1:00 appointment. My truck sat in the same parking space until 1:35. One of the employees came and told me at 2:35 that the technician could not find the tires and they had only taken one tire off of the truck thus far. I asked if they had at least completed the inspection and they had not even done that. I told her to put my tires back on the truck and I would find somewhere else to purchase new tires. She left and came back 10 minutes later to tell me that the technician had already put three of the tires on the rims but he could not find the fourth. So at this point I have zero options. I have to be out of there in 15 minutes and I don’t want their product. I have spent 2.5 hours of my time and now my money on this and I still have to go back tomorrow morning for the fourth tire as well as go somewhere to have the vehicle inspected. I am a repeat customer at this business with four vehicles. I will never give another dollar to this company and I will do my level best to be sure everyone knows that Firestone has no respect for the valuable time of their customers.

I went to this place for a warranty tire replacement. At least that’s what I thought would happen. Joke was on me.
First of all, I got the Road Hazard warranty when I purchased my Firestone tires, which was supposed to cover tire replacement in case of an unfixable flat (which I now had.)
It turns out that is not the case; the warranty just reduces the cost of a new tire based on how much tire wear they measure. Not exactly what they told us when we bought the warranty. Totally misleading sales BS. Don’t get it.
They would not replace the tire for free, but charged me for a new tire plus new warranty on it. I argued with them about the cost and the fact that a new warranty was not needed but they maintained that the warranty needs to cover all four tires or not at all.
What a crock.
So they did the work — and did it wrong! They literally put the tire on the wheel backwards. (Inside facing out)
They say its ready (after an hour) and I walk out and immediately caught the blatant error. I mean is this a tire shop or what?
So it took another 15 minutes to put the tire on correctly before I angrily drove off.
Misleading sales tactics
Misleading warranty coverage
Poor workmanship
Poor recognition and customer satisfaction
Go somewhere else!

I would urge everyone reading this post to never use this location. They put my family’s lives in danger with their shotty craftsman ship. They did not stand behind the warranty, failed to tighten lug nuts which caused serious damage to our vehicle while driving down the interstate. Refused to pay for a tow bill or help pay for damages. When we contacted them they said it was our fault that we did not check the vehicle before driving it off the lot. NEVER NEVER NEVER trust this service center if you value your family’s life. My children are still extremely afraid to get work done at any service center because of this experience. PLEASE TAKE MY ADVICE! This is the Kingwood, TX Location

I’ve had each of our vehicles here for alignments in the last 6 months. Each visit was on an early Saturday morning when they opened. The staff is very friendly and professional. The wait is about what I’d expect. The prices are a bit high but the convenience is a nice trade-​off and I know that the work will meet or exceed expectations.

Firestone always does a good job and is priced fairly. I have used them for several years now for oil changes, alignments and tires. They are never pushy, they are always on time with finishing and I am always satisfied with their service.