Neighbors Emergency Center

They took me in very quickly and the staff was extremely friendly, but the nurses had to stab me in three different spots to draw blood, which seems like a relatively simple process. Both of my arms ached for hours and I had huge bruises, something that has never happened to me even though I’ve been donating blood for years.
The receptionist was rather rude and just sort of stared at me when I said I wasn’t feeling well.
The doctor didn’t really give me a clear diagnosis, saying that this was «the same old stuff» (???) leading me to ask multiple questions about what was actually wrong. He prescribed me 3 different types of medication, none of which actually handled what I was dealing with and one for a completely different symptom than what I had.
I probably wouldn’t return, since I paid an emergency room copay to experience a lot of sharp pain and frustration, and I don’t really feel like any of my issues were actually dealt with.
If you’re thinking about going here, you’re probably better off at the ER or a different clinic.

They are quick professional and also very nice .I wish I could have them at my regular doctor’s office. they treated me and were very concerned not rushed at all two thumbs up… ty guys

We have been there twice and both times they managed to make us feel at ease during a difficult time.

I’ve been here three times since they have opened and every time I go I am treated with so much care and compassion. Dr Young spent adequate time with me, answered all of my questions and didn’t brush off my symptoms, which I appreciated. When emergencies come up, as they often do, this is my go to place. Only 4 stars due to the overpriced billing, but all free standing/​private/​minor ERs charge more, that’s just part of it.

I’ve been here a few times before and everyone that works there is very nice and helpful. There was never a wait time for me or my younger brother. The last time I went my nurse was incredibly helpful, and I will always return to them.

They are amazing! Have been there twice and had nothing but the best service. All the staff are friendly. Both times we were seen right away without having to wait. This is the only emergency center I will ever go to.

The staff here at Neighbors is great! The service and care they provide is great. I have been here a few times and each time everything went well. Today was no exception. I saw seen quickly and everything went well as usual. Thank you for the great customer service that y’all provide. I live in Humble and driving to Kingwood to see y’all here is no problem at all.

They are friendly & very efficient at Neighbors in Kingwood. We walked in & not even 5 mins later, we were seen. The Nurse was very friendly & caring. I will be going back there for sure, if faced again with an emergency.

I took my mother here and the doctor who examined her was very kind to both of us. He also was highly knowledgeable in her preexisting condition and took proper steps. Diagnosis was quick and his explanation for treatment was easy to understand.

RIPOFF. STAY AWAY FROM THIS PLACE. I took my 14 month old daughter in on a Monday evening for a stomach flu. In short, we were there for a few hours while they ran a stomach x-​ray, gave her an IV, and some nausea medication. I received a bill for $ 2,221 from the facility and another bill for $ 750 from the doctor (who spent at most 10 minutes with us). So $ 3,000 for a few hours in the place. NEVER AGAIN.

very positive experience. I understand you have to meet deductibles, etc and the cost may be prohibitive for some if you dont have insurance. Luckily for us, we were ok. The wait is a bit long and we were there for about 3 hours while we got xrays and were checked out ok. We found this facility to be spotless clean, rooms were clean, most if not all of the equipment looked in excellent shape. The staff were all courteous and very professional. This is a fully equipped emergency center, if you have a cough or minor emergency your best bet is a minor emergency center but if you need xrays or other urgent medical attention this is highly recommended.

Dr. Roberson was terrific! The nurse, and staff were awesome. I would definitely recommend family, and friends here.

I have no complaints. The staff were very nice and you could see that they were genuinely giving you great care wither you having to wait hours. They were fast and made a point to ensure you were comfortable. I’d recommend to others and return if I ever

If I could I wouldn’t even give it one star. If your a mother stay away from this place. I had such a horrible experience I personally wrote the medical board and told them this place needed to be investigated.
First off my son was 1 ½ yrs old he had a febril seizure. Knowing what I know now after I visited my pedestrian I am aware of it. But at the moment my husband and I were panicking. We ran in and my son had a fever of 104 that came out of no where and the damn lady has the nerve to ask me before anything if I have insurance. Which I did but fast forward a bit and they needed blood to run test after guilting me if I don’t what kind of mother would I be. As I held him they pricked one arm over 4 times. Then proceed to try the other I told her stop don’t worry about it. They said it was mandatory and poked the other arm 4 more times. As a male nurse held his arm down. They told me he needed to be still. A 1 yr old being still while strangers are running test. I don’t think so. And if you think that’s bad then they do a catheter
they stick it in his privates as he’s screaming «there hurting my pee pee!» and walk out likes it nothing. They gave me no options. I later found out that’s never the first thing they do. For kids they try many options before leading to sticking it straight in. They didn’t give any an options and that was the last straw. I was in tears.
They also didn’t allow my mother in law in the room. It was against policy. Yeah like they are truly following policy here.
I would stand every day with a sign if I could to let people know not to waste your time unless you want to see your loved ones practically tortured. I finally received a letter saying there were going to look into this practice but nothing that I’m aware of has changed. What we went through I would never wish it upon my worse enemy. So please read this and stay away from here.

My husband was seen here and diagnosed with pneumonia. We were seen by a doctor in less than 5 minutes and everything was done quickly and efficiently. The staff is knowledgeable, compassionate, and was great about explaining the diagnostic tests and interpreting the results. The rooms are extremely nice and clean. And my insurance paid for 80% which has long been the standard for our insurance’s emergency care. Educate yourself regarding your insurance’s emergency room policies prior to checking in and there should be no surprises.

The charges for the services provided are absolutely ridiculous. There are plenty of minor emergency clinics that will do everything this place does for 10% of the cost. If you go here for a cough or a cold they will charge you over $ 2,000 for ‘emergency room services’. It is a rip-​off and a scam.

My husband and I took my 2 year old son to this emergency room due to my son’s ear bleeding and we wanted to check the damage. Upon arriving here it was very well kept and clean. The staff was nice however very ignorant to the billing portion and insurance portion of claims. I inquired about the cost and billing before my child was seen and was told that they didn’t know anything and all they were able to say was that the claim would be handled as if it was in-​network because no insurance company was in-​network with them. Reluctantly I agreed to have my son seen because he was obviously in pain and upset. Again, the staff was extremely nice and helpful and all they did was look in my son’s ear. Due to the dried up blood they were unable to see what they wanted to see and had to squirt water in his ear. After his ear was clean we were told that he had a scratch and he would be ok. That was all and we were relieved. A few weeks later my insurance receives the claim at a whopping $ 1,925! WHAT!!! $ 1,925 for water in an ear? My jaw dropped. After processing and «discounts» for being in-​network I am responsible for $ 1,610 of it. THAT IS RIDICULOUS!!! How can they stay in business with this kind of ludicrous charge? I can guarantee you that they will never see my family again and I will warn all of my friends of this place. Please beware. It’s all bells and whistles at first until you see the bill.

Had a very positive experience at this new emergency center in Kingwood. My son had an injury and within minutes we were seen by an emergency doctor. I was amazed that there is a hospital less than a mile away where I would have had to wait hours and here my son was treated and released within 30 minutes. The place looks amazing also, look like a spa instead of a hospital and they had a special Mickey Mouse room for kids… score!!!