Bank of America

I’m struggling at the moment to comprehend the horrible customer service and lack of competency I’ve just experienced. I have been with Bank of America for 10+ years and have started recently to slowly transfer my accounts elsewhere for the very reason what I experienced today.
The teller was unnecessarily rude. I needed a money order which was over the limit of what they could cut as a single money order… so I told them to divide it to add up to what I needed. The teller said he would do that for me. After the whole process I get 3 money orders adding up to one penny less than what I asked for. If someone asks for $ 10…and you give them three sets of $ 3.33…that adds up to $ 9.99. Then saying «It’s only a penny short. You should have said something at the beginning.» Excuse me?! First, you did the calculation, not me. Second, working with financials… you should be able to balance/​tie to the number you are trying to get to. Not round up and say it’s okay… common sense. Then throwing a fit because you have to start all over — completely unacceptable. Glaring at the customer for having you do your job right is also uncalled for.
Thanks for validating my reason to leave Bank of America.

You really need some more employees. Nice staff but always a long wait for a little job

Wow, so very unimpressed. I came to this bank with one of their customers who was buying a car from me. He needed a cashier’s check and the process took way too long as the teller seemed untrained and unfriendly. Sure enough, when I went to cash the check at my bank I could not as the teller made it out to the account owner. Upon our return to the bank the following day, the same teller proceeded to tell their customer (buyer of my car) that it was his fault as she had asked him if everything was correct on the check yesterday. Why would he make a cashiers check out to himself? She was very rude and again untrained as voiding the check and rewriting it took her supervisors help and lots more time. I was however very impressed by the customer as he stayed professional and patient even though he was being treated very poorly. Unbelievable and solidified my previous decision to never bank here…

This is actually a really nice BofA branch! There are so many out there that are crowded and super busy and the staff just seems pushy, but this one is a lot more friendly. It’s also a newer building so things just feel nicer as well which is a plus. I also like that there is a drive-​thru atm as well as a walk up one outside that you don’t need to do some crazy security with your card to access. Overall, a really nice branch!

I’ve been using this branch of Bank of America for about six years now. The staff is shockingly friendly and helpful. I don’t stop by very often and despite that at least two folks in the branch remember my name, what I do for a living, what we talked about last time I came in, etc. No matter what I need it always gets taken care of. Can’t say I’m always pleased with Bank of America itself but I can say that in six years I’ve never had anything less than a delightful experience with the folks who work at this branch.

Ok service for a big bank

I had some problems resolving my issue with the downtown Kirkland branch (where my account was opened). I have both business and personal accounts with BofA. Due to my sole proprietor business account, I am to receive free personal accounts (with no standard service charges). I haven’t been charged for years. Then suddenly, I was being charged a monthly service fee. I went to the downtown Kirkland branch to sort it out but the manager insisted that the promotion was done away with.
So I went this branch and they are 100 times better (and friendly to boot). They refunded the money, fixed my personal account within 5 minutes, and even apologized. They also confirmed that the arrangement for no monthly service charges remains a benefit for those who have certain business accounts.
If you bank at BofA, move your account to this branch. Don’t forget they are one of the few Financial Institutions that are still open on Saturdays!

I’ve been banking here for a business account and with my personal account for years. The staff is always helpful and friendly. 5 stars for the staff at this branch, but knock off one star cause it is Bank of America.