Dolgoff Brian J OD

Dr Dolgoff — he is a very nice man and a good doctor. I’d happily recommend him to anyone looking for an eye doctor.
I have mixed opinions on all the comments on Unilocal regarding this business. I don’t really mind the «Costco» experience because I shop there weekly so parking and such doesn’t really bother me. The staff is hit and miss. I feel there is plenty to do while waiting such as trying on eyeglasses! I really love that there is an eye doctor in a place I go to weekly, that is incredibly helpful to me! And they are open hours that I can work with outside my job! I also LOVE that I can take my prescription and buy contacts and glasses at a seriously discounted rate just outside his office! Costco is THE place to buy these things, hands down! You may have to take a ticket and wait awhile to be helped but at the price you pay for glasses, worth every minute!

Love Dr. Dolgoff. I’ve been going to him for about 15+ years — not really sure how long. He is always personable and caring. Both qualities needed in a doctor. I’ve also had «issues» throughout the years and he is more than eager to refer me out for a second opinion. He’s not one to think he knows everything which is also refreshing. I was just there on June 2, 2015 and had a fabulous experience with the receptionist people as well. Very professional. I even left my cheapo readers there and they called me later that evening to make sure they were mine.

The doctor was fine. The problem is with the payment.
When I first arrived, the person doing intake didn’t believe they accepted my insurance, even though I have Premera. I just wanted to get the transaction completed, so I had her swipe my debit card for the full $ 85.
At some point the rude intake person ran my insurance and recognized that they did accept my insurance and that I should have only paid $ 20. She ran my card for the $ 20 and supposedly credited me the $ 85. Fast forward 2 weeks — I recognized that I had not received my credit. I called. I spoke to a different woman who told me she would call me back on February 17^th. I never received a call. I gave everyone a little extra time to process, but when I received the statement from my insurance company this weekend that Dr. Dolgoff had been paid by them, I checked my account again. Low and behold, I am still out the original $ 85. I called the Dr’s office again today and the person who answered the phone needs some training in how to deal with customers. Basically, they are saying it is my problem and I have to prove to them that I overpaid. Not good.
If you don’t mind being incredibly over-​charged and dealing with rude customer service people, then by all means visit, if you prefer to work with people who are actually interested in servicing customers, look else where.
UPDATE:
I am horrendously remiss for not posting sooner.
Kudos to Dr. Dolgoff. Upon hearing of my review, he checked out my claims and immediately acted to resolve my complaint. The doctor made good and I appreciate everything he did to make things right for me. I appreciate your efforts.
It doesn’t eliminate the less-​than-​wonderful-​customer-​experience, but I do appreciate your quick action and efforts to rectify the situation.

I agree with other Unilocal posters about their staff. They are so short with every patient I witnessed. Like we are all bothering them by being there. I was even a few minutes early to my appt and they seemed annoyed. Every single thing you do annoys them actually. And I heard them both times I was in talking badly about the Costco employees on the other side of the glass. Worst customer service.
I like dr. Dolgoff but will never come back because of his staff. Get new employees, Dr!

This is the second time visiting Dr. Dolgoff’s office and will say definitively it’s my last.
When they call you, they normally tell you to make sure to take Costco parking into consideration (especially on a Friday) to be there by 3:15 to update paperwork. My appointment was for 3:30 and I found parking early so I ended up walking up to them at 3:05. I figured I would see how they were running — maybe with luck they could take me early. The short lady with long hair took my name and then told me they were running behind. I asked «well, how far behind are you running because I don’t want to wait for too long.» You see, usually when someone says they are «running behind» it should mean they are running behind their scheduled appointments which would mean they are going to be late for my 3:30 as well. I didn’t want to be waiting there an hour to be taken after 4.
Well the lady that I was talking to said, «So you don’t want to wait even though you are A HALF HOUR EARLY??» in snotty tone. I said Im okay with waiting but not if they are running way behind. Again, she said, «EVEN THOUGH YOU’RE A HALF HOUR EARLY». Now I really didn’t need this attitude and I had 2 other bad experiences here so I said, «You know what, I’m just done with this place. I’m going to have you guys just transfer my records to my new doctor.»
She then steps out of her office area and lowers her voice and said, «I really wish we could talk about this outside of this workplace because I’d really tell you a thing or two. You like to come in and bully people to try and get your way. You’re just a bully aren’t you.» At this point I was mortified. This woman basically wanted to «take me outside» but didn’t even bother to see how aggressive she was being from the start. NO ONE has to take this. The biggest issue is that she didn’t even bother to try and understand what I was actually saying. I guess when I told her I was going to find another doctor, she decided to make my exit even more memorable.
The Doctor himself is a nice guy however he has an extremely rude staff and this one in particular probably was a truck driver prior to working for him. I did go complain to Costco as I have been a long-​time member in good standing there.
Never EVER again…

I am sad to write this review but, in the day of internet one must be aware of all aspects of their business.
I have seen Dr. Dolgoff for the past 3 years and never had a bad experience with him. My exams have been thorough, he has answered any questions I had and had my charts ready everytime.
The reason I am giving this rating has nothing to do with the doctor but everything to do with his staff. After many attempts to get through to book an appointment I finally called the eye glasses department and was transferred to someone who answered the phone. There is no voicemail available to leave a message, it just rings endlessly.
The day of my appointment came and I realized that my new insurance was not showing Dr. Dolgoff as a provider. I called and called and called to never reach anyone to inquire if they accepted my insurance and if need be to cancel. 16 minutes into my would have been appointment the receptionist called me and asked if I was «no showing» I explained that I had tried to call but no one answered. Expecting to hear, «I am sorry» I, instead, heard nothing because she hung up on me!
I called back and confronted her about hanging up on me and she said that she would, «tell ‘them’ that I said I couldn’t cancel because I couldn’t get through.» and hung up on me, AGAIN!
I am sorry, Dr. Dolgoff. You are a nice doctor who does a good job but, it is so hard to make an appointment or change an appointment that it is tempting to go elsewhere and to be treated so poorly is unacceptable. I will never be a patient of someone who has a staff that cares so little about the people they service.
There are too many doctors to choose from and I choose not to be treated poorly.

Needed my annual eye exam & insurance changed so I came back to see Dr. Dolgoff. I had been using his services when I didn’t have insurance, some years back. He provides a low cost eye exam with excellent knowledge and care. This is one case where you get much more than you pay for.
Even though he is located inside Costco, you do not need to be a member for an eye exam. You do need to belong to Costco to purchase glasses next to his office, however.
He has two other doctors associated with him, both young women whom I have been told also are awesome optometrists. This time of the year you can schedule a quick turn around from appointment to visit. In my case it was next day. If you need a quality eye exam, even if you are diabetic like I am, this is the place to go. I highly recommend them.

I got my checkup with this office as well, which is inside Kirkland Costco on the other side of the cash registers. I called for an appointment in the morning, and was able to get one same day at 5:30PM. Awesome! Its very convenient.
The staff was very friendly and sociable. I was examined by the female doctor as well. She was funny, patient, and easy to talk to. The patient part caught me off guard. I’ve had bad luck with most OD’s. Usually my exam would be like this: «1−2… 3 – 4 … which one?! HUH??? HUH!!!»
The lenses I got were spot on, and they helped me pick out the perfect frame.
… oh and um… the female doctor was gorgeous.

I’ve been getting my eye check-​ups from this location for awhile now and was pleasantly surprised to see that they now have a female optometrist in the office. Joy! The last guy I had was stale-​smelling and not very sociable. He also screwed with my prescription, assigning me contacts that were too weak and since I was only visiting at the time, I had ordered a years worth of contact lens of the wrong prescription.
I can’t remember her name, (Cassandra??? Ahh not too sure) but she’s very friendly, informative and patient while you try to figure out whether 1 or 2 is clearer or if 3 or 4 is blurrier. You also don’t have to hold your breath when she comes in for a closer look at your eye (s). *phew* She also made it as painless as possible to get the eye test where they put that stinging eye drop in to take a closer look at your cornea. Or is it retina… ahhh after being almost blind all these years, I still can’t get the lingo correct.
Anyway, the office ladies are also friendly. And another good surprise is that this office accepts Premera members! Whoohoo!