Green Steam Carpet Cleaners

My carpet haven’t been clean in over a year (lazy me) but I called these guys up for a next day appointment and they did a fantastic job. I had very heavy dirt traffic and stains on my carpet and they clean everything to perfection. And the two servicemen were very polite and courteous and the price for four rooms and hallway was very reasonable. I will definitely be using this company again.

As the reviewer Aram M. stated, I’m very surprised by the negative reviews. I had our entire house carpet cleaned and it turned out fantastic. The two technicians arrived well within the scheduled time, very professional and very efficient. They explained everything to me and I am completely satisfied. I will definitely use them again. They also do more than carpet cleaning as the person who referred me had upholstery cleaned and someone thought she had a new couch. Very reasonable price and could get it done when I needed it. On a side note, Groupon users beware. Groupons have restrictions so don’t blame the company when the Groupon deal isn’t exactly what you expect.

A bit surprised to find bad reviews here about these guys. We just finished our remodeling and I needed urgently a company that could wash carpet on a short notice for us. It all started with a very pleasant voice on the phone. Customer service was great. They gave us a good quote and we signed up. Next day, two technicians arrived on time and did a great job. I also signed up for their air duct cleaning services. They beat Bob’s Heating on price by over a $ 100. I ended up paying more than quoted because in one room they had to treat it chemically due to carpet being soaked with cat’s urine. No more smell.
Same evening, I was moving some fixtures and dropped one. Glass was all over the stairs. My wife demanded that I call Green Steam again to professionally vacuum and wash the area. We have a 2 year old and two pets. They came same day, vacuumed, washed the area and did not charge anything. I just tipped technician. I highly recommend them since I had a great experience.

worst experience ever
they send a careless technician who was busy smoking his e-​cig outside and kept me waiting for like 30 mins, I peaked outside my window and saw him standing by the van talking on the phone and smoking, when he finally started work, he didnt try hard on the spotty areas, he had his earplugs on all the time and would take them off and give me a careless look whenever i point out a spot he missed, even then, he would barely go over it…
to make things worse, i called the office and complained, they sent the same lazy incompetent technician who sprayed some material on my carpet (instead of doing another round of steam cleaning as any good business would do)
guess what? the stain went from faded grey to very ugly bug pink stain… now my carpet is ruined forever. thank you very much

I had a LivingSocial and it was good for 3 rooms. They cleaned our kids room, office and our master bedroom (there was furniture in the rooms so limited carpet exposure.) I paid very little extra to have our stairs done too. We have a short burbur carpet and the guy did a wonderful job. Also he was super friendly and not to pushy on trying to up sell me. He was also on time (had early appointment 8:30 to 10:30) and he showed up at 9 with a phone call 15 before saying he is on his way. I also had very good customer service on the phone. I would recommend them to friends and will most likely go back if they are having specials.

As small business owners ourselves, we are frustrated and appalled at the way in which Green Steam Carpet Cleaners handled our situation. On my way to meet the carpet cleaner at our rental house, I ran into a traffic problem and was delayed. This happens to us all the time with our customers and I did what I would hope everyone would do ­ I immediately called the Green Steam office to inform them I might be a few minutes late. Unfortunately, they don’t open until 9:00 AM so I received a message that said to email them if there was anything they needed to know. This was confusing, but I went ahead an left a message and continued on my way to the house. My husband also left a message when I called him to let him know I would be running a few minutes
late. It was our opinion that an email would have been fruitless given that no one was answering the phone and they weren’t officially open.
I ended up arriving at 8:37, which was seven minutes late for the appointment time window of 8:30 to 10:30. Apparently, the carpet cleaner had come and gone with no attempts at calling us or checking messages. We tried to reschedule or to get a refund, however the owner of Green Steam sent us a very lengthy, rude and dismissive email stating that this was a cancellation and we had forfeited our Groupon. Her claim was that the carpet cleaners had tried to contact us when they arrived and that they had waited for 20 minutes. Both are absolutely untrue! Unfortunately, our attempts to explain what had happened were ignored.
Groupon did refund our money and agreed this was handled poorly by the company.

I just had Green Steam clean our carpets this afternoon.
Had great customer service starting with the lady who answered my questions at their office. E mail communication was quickly addressed. I was able to get an accurate quote on the phone then 2 days later (today) two nice gentlemen showed up at the given time.
They did everything they said they were going to do, at the agreed upon time and price and they did a great job. Next time I need carpet cleaning, I will get them again.

I can’t say enough bad things. I called to schedule after purchasing a groupon and they told me that even though it’s for 3 rooms, it really means 2 rooms and a hallway. If you actually want 3 rooms and a hallway, they would charge you $ 25 extra for the hallway. Then she was trying to find out about «stains» to charge me more for that! Then she REFUSED to schedule with me until 24 hours had passed after I bought the groupon, when I need this appointment to happen prior to thanksgiving on a Saturday… hmmmm, I think a lot of people will want that time too and it will be booked by tomorrow. I hate these people. Don’t give them your business.

I bought a groupon for carpet cleaning and was able to book my appointment within one week, which was great. Very good customer service!
Also, the technician was very prompt, let me know when he would arrive and did a beautiful job. I will definitely call on them again!

I loved their customer service, the quality of work and the fact that it’s safer for my baby girl. I would recommend them in a heart beat. They were on time, they were friendly and the price was fair. Sean H. was the guy who did my carpets and they looked absolutely awesome!!! He also gave me great tips for how to keep them clean. I will definitely use them again.

Green Steam Carpet cleaners put a hole in my carpet by using the machine too much in one area where there was a stain. So what was once an aesthetic problem has now become a growning problem of unraveling carpet. (Two year old carpet…)
When I called to have the hole addressed by their team I was informed they would charge me, and further more I was informed it would cost 3 times the value of the initial cleaning.
Maybe its just me, but I would think a company would take care of unusaual damage they caused. I would not recomend Green Steam Carpet cleaning.

They gave us an estimate of what time they would arrive. The price was fair and I think they did a good job of cleaning our carpets and furniture.

I purchased the Living Social deal, and had no trouble making an appointment. The two service technicians were polite and efficient, and the carpets look great (they totally removed the spit-​up stains from the kids’ bedrooms, and I had tried EVERYTHING to get those out). I’d definitely use them again.

They have not showed on time. Did not called to apologize and reschedule. Instead we’d called just to talk to extremely rude customer service.

We just had Green Steam clean our carpets this morning and I couldn’t be more pleased.
When we first called to make the appointment they weren’t in so we left a message and they called back first thing the next morning. They were very friendly and set the appointment up without a problem. When the time came they arrived exactly when they said they would.
The two workers were friendly, efficient and did a great job. The carpets honestly look brand new, which was not small feat as we have two large dogs! We’ll definitely be calling again in the future.

Pathetic Service. Got a living social deal… first of all was really hard to catch them for an appt, and then on day of appt, they didn’t show up wasting entire day. There was no prior communication about the cancellation. I immediately received a call from them as soon as we asked for a refind from living social.