Lee Johnson Auto Family

I bought my 2011 KIA Sorrento here brand new. I use their service department when my care needs care. Yesterday I needed a new headlight. It ended up being more than a headlight because a cable was completely fried. Michael, the service manager, gave me the best service ever. He took care of me from start to finish and made what could have been a major problem (replacing the complete headlight) a minor glitch. Thank you Michael!

I didn’t end up buying a Mazda, but Nick Roche was extremely helpful and patient while I checked out Mazdas at this dealership. He allowed us to test drive a CX 5 and a few weeks later a Mazda 3 even though he was busy with other clients and we annoyingly just stopped by without an appointment. He knows his cars really well and was able to offer really intelligent and balanced comparisons between the Mazdas and rival cars like Hondas that I was looking at, giving the pros and cons of each. At no point did I feel overly pressured to buy like you feel at some dealerships. If you are thinking about a new car, I would really recommend checking out Mazdas with Nick and the team at Lee Johnson. It ended up that a different vehicle was a better fit for our needs, but I would gladly buy a car from them in the future.

I have a Mazda 2014 CX5 that has less then 30,000 miles on it and was told it needed rear brake pads and rotors for a cost well over 500.00. I said it seemed unusual that it would need them so soon and he said that has been an issue with the CX 5’s needed early repair when it typically is around 60,000. Really? Then it should be replaced for free.
I then decided to have a 2^nd opinion and was told by Goodyear in Woodinville who I have been going for 20 years that I did not need to replace the rotors just the pads.
Thanks Mazda Repair and advise getting 2^nd opinions.

Excellent customer service while purchasing two new Kia vehicles in the past 8 months. Highly recommend Lee Johnson Kia and it’s team.

The service dept. at LJ Auto Mazda is always fabulous, getting me in and out quickly and efficiently. The Nav app on my CX5 was going wonky, so I called. They said it’s a simple update and to bring it in. I asked if they could do it right away…“yep” was the answer. I was in and out in record time. It seems they’re always doing it right. My advice, if you’re looking for a great car, get a Mazda from Lee Johnson Auto Family. It’s not always about the price. Sometimes it’s about the service, and LJ Auto is great!

Never buy a car there. Their sales man Michael and Nick are great guys, but the sales manager is a jerk. After I made my offer, he refused to provide an counter offer and kicked me out of there and told me he can sell the car to someone else. Very disappointed!!! Man, what kind of customer service.

I spent a great deal of time over the coming months researching the next step for our car buying journey. I must have compared 10 different makes and dealerships. I simply had one day off work and wanted to use my time wisely and I’m glad I made the choice to visit Lee Johnson Mazda.
Michael Hourigan was honest, direct and straight forward. He respected my time and more importantly took the time to understand my circumstances. I made a visit upstairs to the Kia dealership to compare what I gathered from Michael and immediately walked back down. I made a straight forward suggestion to Michael that I would like to leave the dealership with an agreement and he found a way to make it happen.
We finalized on a 16′ Mazda 6 Sport. I have been thrilled with the car since and feel it was a competitive offer amongst the market.
Life after sale: Michael has followed up a number of times to ensure my wife and I are happy with the lease. He took the time to validate our decision and make sure we are satisfied and if for some reason we were not, that he would make the promise to make it right.
Overall, this was a positive car buying experience. Referrals are the key to a thriving business specifically in the world of sales. I would recommend Michael based on his positive and honest interaction and commitment to satisfying customers.

I recently purchased my car with them and it was a great experience. Angelo was very professional and informative. He was patient and took his time while I was there he really listened to what my needs were. The whole team over there was very nice! I would recommend going there before anywhere else.

Kathy and Brian helped us a lot. Best service and sales reps Ive ever met
We just relocated to the northwest and when trying to find a car we saw that Lee Johnson had the best reviews all around. they are all right.
As a foreign with new credit and a working visa (H1B) these guys were able to help me a lot and got me a GREAT deal, better than I expected. go nowhere else, as in this place they have Kia, Chevy and Mazda and they WILL find something for you.

I regret having to give a 1 star review — but have no choice. I do want to emphasize this is about their service department — not related to their sales department.
We scheduled an appointment on their website, several days in advance for an oil change and also for service/​diagnosis on an antifreeze leak. This is for a brand new (only 5,000 miles) $ 32,000 Chevrolet. I received a confirmation of the appointment but just to be totally safe, I also called and confirmed the appointment was solid. I emphasized that we would be waiting and that due to a very busy schedule, the most time we could leave it would be 3 hours, and that we would be waiting.
When we brought the vehicle in, they assured us they would get to it. After 2 hours with no updates and noticing the vehicle had not even been brought inside yet, we checked in, and they said they would get to it.
After 3 hours still nothing had happened — it was not even brought inside. No oil change. No check up on the leaking antifreeze.
So we had to leave very disappointed.
I emailed their service manager that day, expressing how disappointed we were, waited 24 hours, and no response.
So unfortunately I have to give 1 star. We will be going elsewhere for our brand new Chevrolet warranty service.

Was searching for a new mazda and had inquired from several dealerships in the area and had done my homework. But when one of the reps from this dealership called me, they were exceedingly rude. I only wanted a quote from them and had told that that I had already received offers from other places. But instead of trying to work with me, they guilt tripped me asking me how much did I think they should earn and telling me all the other offers I had received were false. Then when I kept insisting I was still collecting offers, he told me good luck and hung up the phone on me. I was not angry, yelling, or being rude. I tried my best to stay professional during the call and was just shocked at how quickly this guy turned on me.
Today, I am a proud owner of a brand new cx-​5 and I ended up paying almost $ 600 less than what this guy was trying to get me to accept.

Purchasing a car is a big decision. You want a team that you can trust and the people I met here were anything but that. There were numerous comments that were personally insulting such as, «Did your Dad take you to buy your first car? Is that where you learned your negotiation skills?“or «You have to have good credit for that deal.» These statements were made without checking my credit and based off of my gender. I was put off by the quality of their customer service and lack of dedication to wanting to earn my business. They treated me as if my business wasn’t of any value. I have been to other dealerships that have a lot more dedication to their customers than this. I recommend trying some of the other really fabulous Mazda dealerships in the area to feel respected and trust the dealership where you are making such a big purchase.

I am completely delighted with my Mazda3 and completely disgusted by this dealership.
I was determined to buy a Mazda3 because it has more included safety features than any recommended car in its class. In order to close the deal I had to spend fifteen to twenty minutes being badgered by an contentious young man who seemed determined to break my will by interrogating me as though her was working for the CIA. When I finally blew up in his face and told him I was taking my great trade-​in, title etc. and leave he threw in the towel and sent a «good cop» named Kenny to close the deal.
I was told that I would have my license plates in three to four weeks, but when I called today (four weeks after the purchase) a woman named Shelly told me that I might not get my plates for 45 days. When I requested her to call or send me an email when the plates arrive, she told me that she would not do that – she would send me a postcard. When I told her that I preferred notification by email she told me through clenched teeth that she would not call or email me and that I should not call again to inquire about my plates.
If you want to purchase a car without losing your dignity, go to Honda of Seattle. You won’t get all the safety features included but you will be treated with respect. They have a great service center too.

Saturn owners Avoid! We made an appointment and took our Astra in for a 100,000 check all systems, change the oil, and a front light bulb change. After renting a car for day. They told us that the wheels that came with the car were custom and needed truing and buffing out for safety, at the tune of $ 100 each. Ok we did that.
Day 2 the wheels were ready but not the car. Day 3 we stopped by because they kept saying it would be done «tomorrow». Nope, not ready and nobody could say why… come back tomorrow. Day 4 in our car rental for «routine maintenance», a Saturday, still nobody could figure out why it wasn’t completed. They had us wait for 2 hours, changed the oil and proudly presented it to us.
I got in but the dummy light for the dead headlight bulb went on. So nobody that drove the car noticed?
We waited 30 more minutes and they fixed it.
Really??? Why haven’t these clowns been run out of business? We weren’t the only ones, there were many fuming people in the waiting room with us. The silent majority!!!
We bought Saturn’s for their customer service. Did terrible GM service win out after the Saturn experiment?

We are very happy with our new 2015 Kia Soul. Our experience at your dealership was great. Javier Cortes really was very nice to us and never pressured us into buying, which was actually a deciding factor to buy the car that same day. We have told all friends and family about our new car and that should go to your dealership.
Thanks again for making this purchase so easy and great experience.

Loved my experience at Lee-​Johnson Mazda. Josh White was fantastic to work with. He didn’t come off as your traditional car salesman which was refreshing. He was prompt getting back to me, laid back throughout the process and when there was an error on my credit he gave me great advice on how to fix it and got me a great rate anyway.
Here are the reasons it’s not 5 stars, just things to look out for…
They would not budge on price, fine.
The car was treated with tons of chemicals to cover up a smoke smell that showed up a few days after I took it home. I have aired it out and used a neutralizing product and it’s much better, just disappointing.
Mostly, when I went to finalize they tried to sell me a longer maintenance package (fine) but they told me the monthly price of the package based on extending my loan terms, not the actual value of the warranty. I found this incredibly misleading and insulting. The guy (not Josh) sounded like he really thought he was doing me a favor and maybe he really felt that way but I felt it was sneaky to extend the loan terms without telling me. I went to sign the contract and suddenly they were different.
Overall, I recommend Lee-​Johnson and I am very happy with my purchase. Just be smart about it!
Oh, and they give free car washes for life which is great if you live in the area.

I didn’t buy a car here but I did check out a used car around the end of December, hoping to score a nice year-​end deal to replace my totaled 1998 Nissan Sentra.
I was interested in a used 2011 Mazda 3 that was advertised online to be $ 16,495. After seeing the car in person and giving it a quick test drive, I thought it was strange to not see any sticker prices on the car. I asked the salesman (not giving any names) how much it was, and he quoted me $ 16,900. Umm… that’s like over $ 400 than what was advertised online, which seemed a little shady to me. Good thing I did my research before showing up!
My parents tried to negotiate on getting a better deal from him, given the fact that it was towards the end of the year. However, we ended up leaving since the salesman didn’t seem interested in working with us or putting in any effort to sell us the car. I ended up buying a nicer car next door at Infiniti of Kirkland for a much better deal. This place left a bad impression for me, and I would not want to come back here if I were to shop for a car.

We’ve bought 3 cars over the last few years with Lee Johnson. If I could break the departments down, here’s how I’d rate them:
SALES: 5 star; attentive and helpful
SERVICE: 3 star; they seem to do good work and try to help the customer, but I have an uncomfortable feeling they are ‘gold plating’ some services (replacing things before the vehicle maint schedule calls for it, etc). If you shop around an beat the bushes a bit, you can probably pay less for the services you need, but at least here you have ‘one stop shopping’, and you can expect to pay a premium for that convenience; fair’s fair.
FINANCE: 1 star. Here a very pushy guy tries to pad LJAF’s bottom line by selling you a bunch of products that you either don’t need, or can get elsewhere at a lower price. Some good products include window tinting and ‘clear bra’ protection for the car. You may get a better price elsewhere, but going through LJAF saves you the hassle and they DO make sure it’s done right. Less good deals are the interior finish protection (Xylon: they will weasel out the claims you make), and the Maintenance Contract (horrid value — do not buy). The jury is still out on the Extended Warranty (though Consumer Reports recommends you pass on these generally).
THE VERDICT: I used to consider LJAF a cut above the rest, but seeing I kind of got ‘taken for a ride’ on some of my ‘extras’, I now consider them just average, and while you can get a good deal and good service there, make no mistake: you still have to exercise Due Diligence, ‘coz they’ll fleece you a bit if you let them. This is too bad, ‘coz it is nice to have a relationship with a dealer where you can go and just say ‘I’ll take that car’, and know that you don’t have to parse every detail, because you know they’ll be fair with you. I used to feel that way about LJAF, but sorry guys, the honeymoon is over.
TOP TIP: Don’t buy anything from the Finance Department. Just say ‘no’ to anything they offer. Get out of that office as soon as you can, and shop around for any ‘extras’ you may want for your car.

I went here for a 30K mile check up for my Mazda. Sounds easy right?
The front desk guy couldn’t articulate the difference between the $ 250 30K mile check up and a $ 30 standard oil change with complimentary 27 point car inspection. I went with the latter — since it covered 80% of what the prior offered.
Upon picking up my car, they noted everything they had checked out: the battery, the wheels, etc. Everything checked out a OK!
After taking it home that evening, a mere 12 hours after picking it up, the car failed to start. After taking it to another service shop, they confirmed the battery was completely dead.
Didn’t it pass the 27 point inspection — specifically the battery — with flying colors a mere 12 hour before?
Needless to say, my faith in Lee Johnson service department is rather broken.
They claim to deliver the white glove experience for your car — but deliver cut rate service instead.

Horrible experience. I feel like they tried to take advantage of our daughter. Here is an example of the awful /​insulting deal they offered, and the actual deal we got (with absolutely no haggling) from Mazda of Everett. This is the exact same buyer, for the exact same car. $ 19.7k for the car vs $ 18.8, 9% interest rate vs 1.9%, $ 2k for trade in vs $ 2.4k, $ 0 rebate vs $ 500 instant rebate.
By not purchasing from Lee Johnson, we saved $ 1,800 on the car and we saved over $ 4k in interest.
Don’t waste your time at Lee Johnson.