The Heathman Hotel Kirkland

The hotel is in the center of downtown Kirkland which makes walking to many places very accessible.
The hotel was nice– the person who checked us in needs to work on her speaking volume. She spoke to softly for me. She gave no helpful information didn’t ask us anything like other hotels we’ve stayed at. Didn’t ask if this was first stay with them. I didn’t feel like they appreciated our business. They just didn’t seem to care about us. They basically checked us in gave us our key and that was it. I had to inquire about parking and our free argosy cruise tickets.
They had umbrellas for hotel guest but when you needed it there weren’t any left.
The rooms were fairly small but clean. The beds were said to be queen beds but they looked like double beds which I questioned and just got a blah answer. They said all rooms had queen beds and yep room *** has queen beds in them. Why mention my room if ALL rooms have queen beds. They placed us on the first floor with the view of the bus station.
We very much enjoyed eating at Trellis for their afternoon tea and dinner!
I gave them 3 stars for their Trellis restaurant and for their location but I would not stay there again.

I was put in charge of booking a two night stay on the west coast of WA for a family unplanned weekender. We had a course to get to on a Monday at North Seattle College so we wanted to stay in or around Seattle for a couple nights. We decided the cost savings in hotels would be worthwhile as rooms in Seattle are at high demand and extremely spendy for budget minded folks like myself.
The Heathman rates saved me a couple hundred bucks versus staying downtown Seattle. The staff were extremely gracious, helpful and never avoidant or hidden. The valet parking is helpful, its also included for free in the weekend getaway package which saves you 20 bucks for valet parking.
The lobby isnt huge, but its comfortable, clean and organized. Formal appearing living room furniture, sleek lines, dark reds and wood tones. The elevators take a while, and dont bother getting into the awful stairwell as its a death trap one way system and you’ll end up wandering around the underground garage system before you know it!
My room was a two queen room, the beds were plush and comfy. Linens were nice, clean and subdued. The TV was a nice size flat screen with plenty of channels. The bathroom was a bit odd, one of the old school closet slider doors which arent very private if you have IBS if you catch my drift? Bring spray, matches or a portable fart fan system as these crazy hotel folks dont believe in overhead exhaust fans in the crappers. I dont get this – for the love of christ, who enjoys smelling deuce? I took one star for the lack of common fart fan decency. NO POOL, which sucks if you got kids and nothing to do while in town. The fitness room is exceptional, clean and well stocked with fresh water, towels, tv’s and equipment.
Would I stay again? Absolutely.

Great experience. Clean, modern, luxurious. Short walk to downtown Kirkland and the lake. Will be back next time I visit.

Spacious, well-​kept lobby warmed by a radiant fireplace.
Hotel staff & Trellis Restaurant host very friendly, welcoming.
Have to stay a few nights, to decide if it deserves 5 Stars, imho ;)

Located in «downtown» Kirkland and within walking distance to the waterfront, The Heathman Hotel Kirkland probably remains one of the best hotel experiences I have ever had to date. And given I tend to travel a lot, I have stayed in a lot of hotels. Because of my experience here, the Heathman remains very close to my heart.
The hotel is surrounded by a wide array of restaurants and shops and one can easily spend the latter part of an afternoon wandering around and taking everything in. Downtown Kirkland tends to be very pedestrian friendly. The Heathman offers valet parking and it was $ 13.00 a day during my last visit. I never found myself having to wait for long periods of times to pick up or drop off my vehicle. In fact the day I checked in the valet was instantly by my door to assist me with my luggage and walking me through the check in process. Additionally the valet was always willing to accommodate any requests for directions I had. They also offer complimentary SUV service within a 10 mile radius of the hotel.
When I checked in I was thrilled to find out I had been upgraded to a gallery suite. A beautiful and spacious suite which offered a dual sided fire place and amazing bathroom I could have spent all day in. The bed was incredibly comfortable as well and I would spend my mornings relaxing and enjoying the cityscape view. What I particularly liked was the Heathman offers twice daily housekeeping service and there is a call button by the front door that lets them know the room is ready to be serviced. I always found the room to be cleaned very quickly, even if I had just stepped away for a few moments. Additionally the rooms were always immaculate.
The personalized guest service I received at the Heathman Hotel Kirkland was impeccable and because of that I highly recommend it. I would stay here at any given chance I get.

Great hotel! Bed super comfortable. Nice room, great amenities, superior hotel staff. This is how you do a hotel. One of the best hotels I have stayed at in years! A little pricey but it was worth every penny. I would not hesitate to stay here again and recommend the Heathman! Heathman thank you and stay classy!

An update: We did receive our refund, though it took us getting American Express involved to resolve the issue. I don’t know why the Heathman couldn’t straighten this out on their own. JetSetter saw the problem and advised the hotel to fix it. Seems like the breakdown was on the Heathman side. To date, the Heathman has not tried to discuss the issue with us.

If you’re looking to stay on the Eastside, but don’t want to stay in Bellevue, The Heathman in Kirkland is the spot for you. The location is ideal, right in the heart of downtown Kirkland. Shopping, dining, drinks, and the waterfront are just steps away. Staff is incredibly hospitable, and everyone genuinely seems to enjoy working there. Rooms are nicely appointed, but not pretentious, making for a very relaxing and comfortable stay. As I mentioned earlier, if you’re coming in from out of town, or planning a staycation, give The Heathman a whirl!

Love this place. Great if you’re traveling alone. Everyone is SO friendly. Lots of great reading material in the room and restaurant. Trellis restaurant has wonderfully large windows overlooking the street — good for people watching while enjoying a fab breakfast and the NYTimes. Appreciated the French press coffee in the room (really good!) and the Mighty Leaf tea. Room was super comfy — great blankets (no need to crank up the heat to stay warm — thank you!!). And, while some hotels give you a choice of pillows, The Heathman gives you a choice of mattresses — ’nuff said. I now have an excuse to go to Portland :-)

Above and beyond expectations! We travel often, and this may be the best hotel we’ve experienced. Rooms are extremely clean, large and modernized. Small and very APPRECIATED touches such as a French Press, fresh organic coffee, robes, slippers, daily newspaper & wonderful bathroom amenities just to name a few! We even had a surprise waiting in our car when we retrieved it from the valet. fresh bite-​size donuts. Incredible touches which made our stay truly special in an already beautiful hotel. The staff deserves credit. Every wish was accommodated. Will be back. Love the area and hotel.

Just lovely! I love Kirkland but living in downtown Seattle I don’t make it out to the ‘burbs too often. This is a great time to admit that I’ve been missing out! This is an exceptional independently owned/​operated hotel and the amenities are to die for. Being that Kirkland is just across a short bridge ride, I think I might have to recommend friends, family and coworkers stay here from now on.
The locale is perfect — you’re situated blocks from the heart of downtown — and you’re right at Trellis the hotel’s fabulous onsite restaurant.
While visiting I took advantage of the valet service so I wouldn’t have to worry about my car. Everyone was quick and friendly and nice.
Other amenities include a state of the art gym, conference rooms galore, and lovely rooms with lots of charm and character. You get an old world vibe with new fixtures and furnishings. Everything looks (and is) nice and new and tidy. Just the right amount of stuffy to make you feel important and pampered — but also modern, chic and updated.
I recently heard a story about the Heathman also participating in some fun social media posts relating to the 50 Shades of Gray series. While the book apparently talks about the Heathman Portland location, I love that this hotel had a sense of humor about the correlation and played along. Says a lot to me about their branding and their reputation. They’re not too stuffy to crack a joke — or a whip?! Too funny. Happy to have finally paid a visit.

Dear Justin and the Heathman team,
You may be apologetic, but you do nothing to clarify why you and your staff treat dogs like cattle at the Trellis restaurant. Instead of being apologetic, do everyone a favor and share with Unilocal the actual facts about your dog policy at Trellis. An online apology is easy, but dealing with the actual issue is what dog owners will want to hear.

Wonderful!!! Big, comfy rooms. Clean. Friendly staff. Great location. Expensive though.

Just finished a two night stay at the Heathman and I came away very impressed. The hotel is in a great location right in downtown Kirkland, walking distance from many restaurants in the waterfront. The staff was very helpful in setting up in selecting the ideal room. They accommodated multiple requests and did so graciously and kindly. Overall a great value, your dollar goes along way in this hotel.

So many great reviews for this hotel, I almost feel bad about the rating I’m giving it. Almost. Actually, not really… people should be aware of its shortcomings.
My husband and I have stayed here a couple of times. We had a pretty positive experience the first time, back in 2013 or so, though we did have a very short stay. We felt it was clean and the staff was friendly.
This time around? Far from positive! We’re not sure if there’s a change in management, but service leaves a lot to be desired. From the moment we were checking in, we felt that the guy was less than friendly to us.
We had prepaid for our suite, and came with receipt in hand… yet they still insisted that we hadn’t paid for the room and would now have to pay the full rate as opposed to the discounted prepaid rate. After multiple calls to our credit card company and a meeting with the manager, did this eventually get resolved… but it set off our trip on a bad note, and it didn’t get any better from there.
Valet parking is the only way to park here as far as we’re concerned (we did try to drive around and look for a lot of some sort, but didn’t find any where overnight parking was allowed). Trouble with this, is that it takes a very long time to get your car — and not because they’re busy, but because the valets tend to be distracted and just nowhere to be found! On one occasion in particular, I spent a good 15 minutes standing outside by the valet stand waiting for him to show up.
When no one came by, I returned inside the hotel to find the (ONLY) valet guy having a conversation with the concierge, laughing at something on her computer. When I came over to him, apologized for interrupting his good time, and asked him to please get me my car, he gave me a dirty look and without saying a word left to get my car.
Rudeness should not be radiating from someone who makes the bulk of his living off tips, working at an upscale spot where we spent well over a grand for a few days’ stay!
People seem to generally not have any desire to be helpful here. Trellis (their restaurant) included! My husband made plans for a romantic picnic and made use of their service offering a pre-​packaged picnic basket to be made available for pickup on our way out one afternoon. He’s a planner and planned this out a week in advance, he was reassured that everything would be ready by 11am that morning.
We came downstairs at 11:15am, stopped by Trellis, and no one had any idea where the basket was. They scrambled about for a little while, until he asked for the manager… who also had no idea what was happening or where it was. Twenty minutes later, off we went without this basket, and my husband was considerably upset as he really wanted to do this sweet little thing as part of his birthday surprise to me.
You get the general impression that everyone walked in a moment ago from a month-​long vacation and hasn’t been clued in as to what’s going on, doesn’t care to find out, and just wants to go back home or wherever they came from. Sad for an upscale hotel!
The suite itself was very roomy, the dual sided fireplace was beautiful, and we enjoyed the balcony… but that’s the extent of what was positive about it. Air conditioning doesn’t work well in the living room, and doesn’t shut off in the bedroom for some reason. Bathroom is decently sized, though the shower is on the small side and the toilet doesn’t flush well (you have to hold the handle down for a count of 5; if this was in my home, I would have the mechanism replaced).
The other problem is, the bathroom is very dimly lit without adequate lighting of any kind for cosmetic/​makeup application. Adding a cosmetic mirror to the suites would be an inexpensive way to remedy the situation; we stayed at much less «luxurious» hotels which took this little detail into consideration.
Overall, I’m not quite sure why this hotel is rated so highly. If you look at my rating history, I tend to forgive a lot and be generally understanding of most situations. This was over the top, however.
I did want to thank the nice man who snapped our photo on our last night (we were heading out for dinner), as well as the wonderful man who drove us to our destination. Our driver made our stay significantly better; such a positive spirit and an interesting conversationalist — he should get a raise!
All of that said, we’re never staying here again. Their loss because we’re in Seattle constantly and are your ideal guests — don’t smoke, are clean and quiet as could be, and tend to like leaving good reviews whenever we can. Oh well; onto the next one!

I came here for my first Unilocal even and had a blast! Everyone at the Heathman hotel is so nice and friendly. Made me feel welcomed. Furnishings were nice with awesome art around. Got to meet chef Brian, which was an honor, so humble. Loved his food! Can’t wait to try their afternoon tea.
I wouldn’t mind having a stay-​cation here at all.

Wonderful staff. Great location. Showing signs of being past its prime. We reserved a Luxury King and had high expectations based on experience at the Heathman in Portland. The room was a disappointment. The bathroom sink was cracked and rusted. The balcony was littered with cigarette butts (in a non-​smoking facility). One of the pendant lamps in the bathroom was chipped and cracked. Dresser drawer had noticeable chips in it and the carpet was stained. Two of the three table lamps were missing knobs.
For a minimalist décor any flaw is accentuated. If housekeeping has complained, maintenance is not listening.
My wife also commented on the small size of the bathroom and the absence of any mirror outside of the bathroom making occupancy by two people a challenge.
Would I stay there again? Yes. Would I expect some improvements? Absolutely!

I attended a bridal shower at the Heathman Hotel, and will be reviewing it based on that (not hotel room, etc).
As I came in the powered front doors a concierge met me and walked me to the event space (Cascade Library, I believe). The hosts had done the decorations, but the hotel provided tables & chairs, and of course the food.
We had a selection of savory & sweet items for a «Bridal Tea» theme. We were given menus and a large wooden box full of vials of tea in order to decide which teas we’d like. This was a nice touch, as several teas sounded good (printed description), but then smelled unpleasant. I chose a nice roasted tea (genmaicha is my favorite, this had a similar flavor/​scent).
The restrooms are single user (unisex) and provided good wheelchair access.
I was impressed with the service, and really enjoyed the experience. If I ever have a fancy event to plan this would be on my list of possible locations.

I didn’t stay here but rather attended an event here. It was a charity event and parking in kirkland is always a challenge. Their staff was so kind and accommodating that I see a stay here in my future! Great job guys!

Fabulous 3 star hotel!
I stayed here with the BF, celebrating a major milestone in his career. Our room was really great. The bed wasn’t good — not awesome, not bad at all either — but the pillows were sweet. The room was a perfect size for a queen bed. The décor was modern and polished. The room was perfectly set-​up and clean, throughout our 4 day stay.
The bathroom had an amazing showerhead, and the toiletries were Gilchrist & Soames, woot woot! I love how they smell.
The bathrobes were great quality.
Everyone we encountered was helpful and gracious.
We got a free Argosy Cruise with our booking on Expedia. It was easy to get the information for that from the front desk and walk down to the waterfront which is a short distance.
The view was of the parking lot and the nearby softball field (ugh) but all in all, a really great hotel.