Totem Lake Family Dentistry

Totem Lake Family Dentistry has been great for all my oral health needs. The Totem Lake staff make you feel welcome from the moment you walk in the door and Dr. McGrath makes me feel at ease. He is professional and does a great job explaining what the issues are and their potential treatments. I always feel comfortable asking questions. So far the outcome has been fantastic and my teeth look great! Another plus is I can get teeth whitening in 30 min without any pain right after my cleaning so I’m set with nice bright teeth until I come back!

Amazing Dentist and staff!!! Great follow up as well. My teeth have never looked better!

Totem Lake Family Dentistry was just what I needed. Unfortunately through my 20’s I didn’t prioritize my oral health care at the level I should have, this led me to: Cavities, plaque build up and the anxiety of excessive medical bills to get back into good health. I called Dr. McGrath and explained my situation and the embarrassment I felt in reference to my teeth, he was very comforting assuring me that neither him nor his staff would judge me for the current state my oral heath was in. The first time I met with Dr. McGrath we did x-​rays, an extensive cleaning and made a game plan to get my teeth back to where I wanted them to be. We prioritized my future visits based on urgency of needs and after a couple of visits I am back to full health and smiling with confidence! Dr. McGraths office worked directly with my primary insurance to maximize the coverage I am allotted on a yearly basis and minimize my out of pocket expense. I am very thankful for Dr. McGrath and his staff.

Great experience with this practice. The entire staff is incredibly friendly and helpful. Dr. McGrath is very thorough and knowledgeable, yet completely approachable. He makes sure you know all the options to keep your mouth as healthy as possible. I strongly recommend Totem Lake Family Dentistry.

Stay away!!! Unethical business practices. I was a patient with Totem Lake Family Dentistry for many years first under the care of Doctor Kevin Ritola and then Doctor Dr. John Huang. They were both excellent dentists and was very happy with the service. Previous to the change in ownership under the care of Dr. Huang, and 6 months in advance I scheduled a routine dental cleaning. I never received a letter or notice that the dental practice had been sold to Dr. Patrick McGrath I arrived for my appointment and they performed the cleaning. Before I left the office I was assured by Carol the office manager that the cleaning would be covered by my dental insurance plan through United Health Care. A few weeks later I received a bill for the cleaning. I thought this was odd because I had never been charged for a cleaning before. Cleanings are covered 100% 2 times per year. I got a call from Carol. I asked Carol why the cleaning wasn’t covered by my dental insurance. She lied to me and told me all my insurance benefits had been used up. I called my insurance advocate to investigate. The advocate told me that the reason the insurance didn’t cover the full costs of the cleaning was because the new young Dentist, Dr McGrath had not been approved under my insurance plan yet.
I called to share my experience with Dr. McGrath and he said he would look in to it and said he didn’t disagree that I should have been informed in advance of the cleaning that it would not be covered by insurance. A few days after my conversation with Dr. McGrath I got a voice message (which i saved) from Michelle his business manager that if I didn’t pay my bill of of $ 144.00 that they would send me to collections. She also threatened to inflate the bill to $ 1000.00 if I did’t pay the $ 144.00. Stay away from this unethical business. Very disappointed that this new young dentist didn’t man up and do what was right!!. I loved my previous Dentist’s and office manager Debbie at Totem Lake Family Dentistry and am sorry I have to find a new dentist.

I went to visit Dr. McGrath recently for the first time as an emergency. He answered all my questions in a professional manner and was very gentle. My visit was a very positive experience and I would definitely go back. I highly recommend him.

Dr. Ritola and his staff are friendly, helpful, and really care about you. I have been going there for 6 years and the staff remember events in my life, check in, and, oh by the way, do a great job caring for my dental needs. My wife just started going there too and she says its like «going to a dental spa.» She says she now knows why I drive such a long way and have been so loyal to them– they do a great job.