Zerorez- Puget Sound

Great experience — super professional and friendly people. Scheduling was super easy, the techs were there on time. They took great care of my place, were super nice to my dogs and were in and out super fast. The carpet looks great, and dries super fast. No residue/​left over stuff, so after a couple weeks, the carpet still looks brand new/​clean! Totally recommend ZeroRez!

These guys are awesome. The wood floors in our rental had some serious wear and tear, and a gross greyish film on top that wouldn’t come up with any amount of scrubbing or mopping. Zerorez worked their magic, and now they’re like new — shiny and beautiful! Check out the before and after pictures: mind blown.
They were also super flexible and accommodating-​they even made sure our cat was safe and didn’t get out during the whole thing!
And of course, no gross chemical smells after :)

We have cream colored carpet! Who puts in cream colored carpet?! To say it was dirty is an understatement. It was disgusting. They took care of the entire upstairs and the stairs and grammas 100 year old velveteen couch. We didn’t know it was sea foam blue until it was cleaned.
Two weeks later the carpet IS STILL CLEAN! No spots have reappeared like having it done with chemical carpet cleaners.
The crew was awesome, respectful of my home and very polite! We will be having them back every six months!

Very professional and efficient!
Carpet definitely seems cleaner than other companies.
Our Representative was phenomenal and didn’t hesitate to go over any areas of concern!

**This is an update to my original review-​see below.
The owner called and explained more clearly about their process, goals, and service expectations. He took action to remedy my situation and learned from this experience to improve service going forward. I told him I am moving and will try his service again on new carpet and report back on how it went. I am impressed by his follow up and mission of their company.
Old review:
I expected so much from this company after hearing the ad on 105.3 and reading reviews. It was more like a rinse than a clean AND they left behind many bleached spots. Apparently, if you use Zerorez on a carpet that had been spot cleaned with Resolve the chemical reaction leaves a hideous bleach stain. We were never asked if we used Resolve on the carpet in the past and were never told of the potential risk to the carpet. It wasn’t until after the cleaning and the damage was done that the technician said oops, sorry about that, you must have used Resolve in the past. I provided feedback to the company but have never received a response.

The carpet looks like new. next time I’ll do all the rooms. Everything was very well explained and the gentleman was excellent. I had used ChemDry and my carpets remained dirty. When the technician came he explained that my carpet (corn) is not ever supposed to use chemicals. I explained that I bought it at Home Depot and as a condition of the warranty, they insisted that I have Chem Dry clean my carpets three times. That’s criminal. I’m sticking with Zerorez from now on.

My experience:
I called Zerorez because one of the well known carpet cleaning services had been out and they sprayed so much «dirt repellent» on my high traffic areas that my carpet felt sticky and literally looked black after only about 6 months! I didn’t want more chemicals put on the carpet and I heard about Zerorez on the radio and decided to make the call. So glad I did! They took the time to listen to my concerns, they demonstrated how much soap or whatever was in my carpet by using their magic water lol! It was amazing, my carpet looks better than when the other company left and it’s soft and smells good! I won’t be going anywhere else in the future. :)

We used Zerorez when we lived in Phoenix and they did a fantastic job from scheduling to the finished job. So when it was time to have the carpets cleaned in a home in WA we again went with Zerorez.
First, we went on their website on a Sunday to schedule and did not get a response till Thursday of that week. I confirmed the date and what areas we wanted done. They stated we would receive a phone call from the tech the day before with an arrival time. We never received a phone call and when we called to follow up we got an answering service. They were very pleasant, however, they could not help us. My husband called again and again got an answering service. They then contacted someone from Zerorez and they called us and stated that they had us scheduled for a completely different day than was confirmed. I cancelled the service and they were a bit surprised by this. I told them that from the beginning their customer service was below par and that we would not be using their services in the future.
We did schedule with another company and I also wrote a far more pleasant review of their services.

I had Zerorez come and do my carpets in my house 2 weeks ago, WOW is all I can say.
Fantastic Job, so clean I had been using chemdry and my carpets kept getting dirtier and dirtier Zerorez =No residue, no soap left and it is 100% TRUE So happy, Customer for Life THANKS! my carpets look brand new again!
Angie DeVore and Liane (MOM)

Very competent and friendly technicians. Very careful to perform the services right.

Anthony and his team did an amazing job on my Wool Berber carpeting… great company and great attitude and professionalism. He also did my Tile Grout in kitchen… night and day difference !!

Things don’t always go perfectly, but what counts is a service provider that will stand behind their product. That is exactly what Zerorez did for me.
Originally they were delayed more than two hours beyond my confirmed appointment on a day I could not be delayed. After writing a negative review, the owner Anthony contacted me and arranged another appointment which he would personally come out and make sure it was done on time. I appreciated that.
When he came out, my carpet had a weird reaction to the cleaning and turned an orangy color. Once again, Anthony assured me he would make it right. He came back with a different pH mixture and cleaned my carpet once again. Low and behold, the orangeyness went away and my carpets looked great!
I know the world is not perfect. I know my carpets are very old and probably made differently than modern carpeting. What I got was a wonderful reaction to a challenging situation. THEY STOOD BEHIND THEIR SERVICE UNTIL IT WAS DONE RIGHT.
You can bet that the only company I will ever have clean my carpet in the future is Zerorez. I plan on gifting both of my daughters carpet cleaning for their homes also.

My carpets haven’t looked better. They are over 20 years old and we just got a new puppy. .. What a difference. The spots that other carpet cleaners couldn’t get out are gone! The technician was so consciencious about wearing slipcovers on his shoes. We did a walk through before and after and he wanted to make sure I was happy with the work before he left. I give them an A+

Excellent! From the ease of scheduling the appointment to the supreme cleaning my carpets received! Love the detergent/​chemical free process! Our technician was on time (early actually), informative and very detailed. We will use zerorez again! Thank you!

Outstanding — very professional, on time, and results were great. My carpets never looked this good. Heck, maybe I won’t need to replace these carpets after all… I’ll definitely be calling these guys again.

This was the best in-​home service I’ve ever had. From the advance customer service calls to the on-​time technicians and prompt professional work, an altogether excellent experience. The superior science behind their soap and detergent free system was carefully explained, and the results on a carpet I had actually given up on were stunning. I’ll be having them back to clean and seal my granite and tile work soon!

We used Zero Rez in the early 2000’s. We moved and desperately needed our carpets cleaned again. Our experience was so positive from «talking» to Mark via e-​mail to get price quotes, to the lady that confirmed our appointment, to Jesse who came exactly during the reserved time.
Jesse did a FANTASTIC job cleaning our rugs and spent almost 3 hours making our carpets look great and our place smelling «fresh».
You get what you pay for. Don’t go on the cheap. Hire these guys to do the job right the first time. You won’t be sorry.
Next time I need my carpets cleaned, I will be hiring them again!

The job done by the team at Zerorez was amazing. I came home to what almost looked like brand new carpets. They were able to get out some pretty tough stains which included puppy accidents. I will definitely be using them again and will be recommending them to my friends in the future.

OK, full disclosure — I have known Boyd, the owner for this area, for many years. His grandfather actually invented the system and it works great. My wife used to date him back in high school. Despite that, I still let the guy into my house when I am not home.
ZeroRez is the best service on the market. The process does not use soap to clean and dries fairly quickly. I am certain that some sort of magic must be involved.
It is great if you have kids, pets, allergies, a desire to have it be really clean, or just have people in your house who leave your house cleaner than when they came.
They also do your heating ducts.
Our house is nearly 20 years old — we bought it three years ago. When we had them clean the ducts, it was amazing all the stuff they got out of them.
Now, if I could just get them to do windows and gutters, my life would be perfect.
cheers…Steve

In keeping with my trend, this place sucks. This time it’s in a good way. I was very skeptikal all the tech mumbo jumbo on their marketing material was for real, but I think their carpet cleaning really works better than anything I’ve seen.
What’s different is these guys don’t use soap to clean your carpet, they have some kind of patented water that doesn’t pollute like soap does and doesn’t attract stains like soap.
We hired them recently to clean our carpet after a major remodel. It pretty much seemed like a good carpet cleaning job at first, but then they started showing my wife all the soap from the last few cleaning actually coming out of the carpet. Also, once the carpet dried, we noticed several stains that the other cleaners around were unable to remove are now gone… this is after multiple cleanings over 2 years ago.
My only gripe is these guys REALLY believe in what they are selling and they let you know. Other than that, it seems like it was worth the slight premium in price.