Lou Fusz Toyota

Professional & Knowledgeable Sales Assistance
I visited Lou Fusz Toyota to select a new vehicle when my previous car lease was nearly up. I received first class service from Nancy Schubert, a highly experienced sales associate who has worked for Fusz for most of her career. While i realize this is 2016, there are still comparatively few women in the auto sales profession. So what a pleasure it was to meet Nancy who had extensive product knowledge and was clearly focused on helping me select just the right vehicle to meet both my driving needs and my personal tastes. She answered every question patiently and comprehensively.
I had done considerable research before visiting he dealership and was both pleased and appreciative that pricing and terms offered were the best available for the car i wanted.
One caveat: The only reason i gave Lou Fusz Toyota 4 stars, not 5, was because their policy is apparently to get customers back to the dealership to «discuss» price negotiations,” rather than completing by phone/​email. I was recovering from pneumonia, it was freezing cold outside, and there was no reason my physical presence was necessary. This is the old-​school «keep the customer at the dealership til they buy or die.» It’s transparent, stupid and has no place in the Internet age.

I truly appreciate working with Brandon Whitehead to purchase my vehicle. Being a loyal Toyota owner, but having moved to St. Louis from Springfield, IL I needed to find someone I could trust for service. Lou Fusz gave me very good service on my 2010 Prius and saved me from some higher bills by correcting the mishaps of a quick change oil service. While getting a cross threaded drain pan screw fixed I took a test drive.
Brandon didn’t rush me and took his time in pointing out all of the features in the new Prius V. He knew I probably wouldn’t purchase, but was still patient and not pushy at all. After my car was repaired, he gave me a trade quote and cost on the vehicle. While I was tempted to purchase, I didn’t as I thought I’d drive the old car for a while. A couple of weeks later I received a short, polite email from Brandon. Again, not pushy at all, just letting me know that the car is still available. A few weeks after that another email found me in a different situation. I had made another payment on my car, so less was owed. They offered to come down in price and that combination was enough to convince me to buy.
One other thing happened that’s worth mentioning. When I returned to buy I had new bumper and rear fender damage from a parking lot incident. Chuck Church took a look and estimated the repair cost. He then offered to share some of that cost with me on the trade. I feel his estimate was sound and appreciated I wasn’t gouged for the damage.
I’m happy with the experience and now hope the service department will continue to deliver. I like having a dealership I can trust and simply keep my business in one place with none of the haggling and high pressure tactics. I’ve dealt with those tactics at two of the other local Toyota dealers and dislike them.

I found the first two cars I was interested in both on TrueCar, and both for sale at Lou Fusz. I met salesman Jeff Lenz who was courteous, friendly, and professional towards me, as all my contacts at Lou Fusz were. The first car I went to look at was already sold, but the next day, I found another one, even better, with less miles. A 2011 Toyota Carolla.
The financing went smoothly, and I was approved faster than I expected.
There was an initial period of misunderstanding about the price of the car with the warranty, but two sales managers quickly called me, and explained the difference to my satisfaction. There was no dishonesty on anyone’s part, just a misunderstanding.
I now feel the warranty is a good idea, and a wise investment, as I know the fear and uncertainty of taking your car to the dealer with no warranty, knowing all the expense will be on you. It is an extra expense, but it is worth it.
Even with the extra expense of the warranty, the deal I got at Lou Fusz is a better deal for more car than anywhere else I have checked, and low mileage too, for a 2011 model. I would consider them again, and would refer anyone looking for a good deal on a dependable, long lasting car or truck.

I walked in to buy a car today fully expecting a challenge. When I was greeted, my sales person was very professional and unlike any car salesman I have ever meet.
I was quickly introduced to the manager and they assisted me in finding the right vehicle for my needs.
Once I drove the vehicle we returned inside and sat down. Again, the manager came out and presented their offer. He fully explained how he was pricing the vehicle and I was comfortable with everything he presented.
All of the paperwork was explained very well by the business manager and once we completed the deal, the sales person spent over an hour going through the vehicle with me to make sure I understood all of the features (purchased a loaded Avalon)
Thanks to Nathan and his team! Great experience!

I didn’t buy my Toyota here (I lived in a different city at the time) but I’ve taken it here for some service. Honestly, a part of the reason I go there is for the waiting room. They have a nice sized space in the corner of their showroom. If I have to wait on my car for an hour or two, there are plenty of chairs, a few tables, a nice bathroom and wifi. I also appreciate that if I’m in there for an oil change, they’ll check everything out and then the service rep will talk to me about the recommendations. They’ll honestly say whats urgent, whats not, what things mean, etc.

This review is for the collision center specifically.
Wow! I could not have been more impressed with Lou Fusz Collision. My 2013 Scion FR-​S sustained hail damage in Colorado last month and I heard good things about this collision center so I came here first. Jeff Venetis, the manager of the collision center, was superb. I met Jeff on the first day I brought the car in for an estimate. He met with me right away, pulled my car into the garage and had one of his technicians evaluate the damage and come up with an estimate. I made an appointment and dropped the car off a few days later.
My vehicle was in the shop for almost a week and a half. During that time, they replaced and repainted the hood, and did PDR for the hail damage to the roof, trunk, and fenders. I also had them do an extra job for me of replacing the front bumper cover due to an unrelated accident. Jeff was there the morning I picked it up to look it over and make sure I was happy. It looked great! I was thrilled.
A few days later, I noticed a small gap between the bumper cover and the left headlight. It looked like it needed to be pushed in further in order to fit just under the headlight. I gave Jeff a call and he did not hesitate to offer to take a look. This morning I took the car in and he pulled the car into the garage right away. He and one of his technicians took a look and ended up repositioning the left headlight that was apparently pointed downward and needed to be adjusted in order for the front bumper cover to fit appropriately. This whole process took less than 15 minutes. Jeff made this entire experience a lot less stressful and was wonderful to work with. I appreciate his professionalism, kindness, and fantastic customer service. I hope I won’t need a collision center again anytime soon, but if I do I will be back to Lou Fusz!

Lou Fusz Toyota is located at the intersection of Manchester and Lindbergh. My husband and I have brought our Toyotas here for service for the past several years, as the dealership is not too far from our house. However, because it is located at an intersection, getting in and out of this place can be difficult. Should you want to go east on Manchester, I’d recommend going west first and then turning around.
–Service–
They finished remodeling the showroom and service waiting area near the end of 2011. It’s a pretty nice place. The waiting room is a good size, and they have a couple of TVs. They started out offering complimentary coffee, Dad’s oatmeal cookies, and Ted Drewes frozen custard. Then the custard dropped off. .. and there have been a couple of times when the cookie jar has been empty. I’m pretty sure they still have coffee, though. If you’re hungry, there’s always the vending machine.
Note: I would not recommend talking on your phone while in the waiting area. This seems to irritate other customers to no end. I don’t get it, really. During one of my visits, one lady told another lady on her phone to «SHHHHH!» If I had been the lady on the phone, I would have verbally bitch-​slapped that other lady. She didn’t, though. She acquiesced. Wimp. :p
Second note: Honestly, I probably would have reacted the same way as the lady on the phone did. I’m non-​confrontational, but I would have totally bitch-​slapped her in my mind!
Anyway…
I believe the service department now /​requires/​appointments. You can call them to schedule an appointment, or you can make your appointment online. However, they once were able to work me in when my car had a dead battery.
I’ve had oil changes, tire rotations, and emissions testing here. Nothing major. I’m usually there waiting for at least an hour.
The employees are very nice, and when they have found additional work that needs to be done on my car – or work they’d like to do – they’ve always sought my approval prior to beginning the work.
With your service appointment, they used to give you a free basic car wash. They’d also do a quick vacuum of your front floor mats. I believe they still run a vacuum over the mats, but instead of washing your car there, they now give you a car wash coupon for Waterway. (Waterway is near the same intersection, diagonal from Lou Fusz.)
–Sales–
I have never purchased a Toyota here because I’ve found better prices elsewhere. However, I have done some car shopping here.
I recently was in an accident that totaled my car. So, I shopped around at various dealerships in search of a new one. I arrived at Lou Fusz around 10 AM on a Thursday. I parked and began looking at their cars. No one ever approached me, which was fine with me. I just wanted to look on my own.
The first thing I noticed was that nearly every Corolla and Camry had metallic adhesive pinstripes. Who are we kidding here? These are family sedans, not sports cars. If you are going to add pinstripes – and jack up the price – can you at least paint them on? Tape looks and feels so cheap. Sure, you might be able to get a couple hundred dollars out of someone for this «special» add-​on, but you lost several THOUSAND dollars from this person.
–Rating–
So, there’s not much left to say. I might not buy a car here, but I keep taking my car here for service. I’m clearly a fan. Four stars.

It has been a few years now and I thought it would be a good idea to update my review. I have still be going to Lou Fusz for all of my service and maintenance work. Each time I go the service reps are friendly and work quickly to help get my car back on time. I always make an appointment so when I arrive they are waiting for me (I like to tell myself that)!
Each of the service reps I have worked with over the years has been helpful and easy to talk with. They don’t ever try to «upsell» or make me do something for my car that isn’t necessary. I appreciate this. I go in for my normal maintenance as needed and they take care of me. This last time I went in for an oil change and they suggested a tire rotation since it had been a while. I agreed that it needed to be done.
I even appreciate the cashiers with their helpful attitudes. They always try to help me save money by offering coupons and of course I always use the Unilocal $ 19.99 oil change coupon! Can’t beat that!
This last time when I was paying they gave me a car wash voucher to use at any waterway car wash; apparently Toyota doesn’t have the carwash anymore, but that’s okay. I can take my car and get it washed next week when I have time. They did still vacuum my floors which definitely needed!

Best service and sales departments in St. Louis. We bought an Avalon from Jim Donohue we got a great price from Tom Capstick no dickering and we were in and out in under one hour truly amazing! Jim did a great job in delivering the car and the young man that explained the features was very helpful.
The service department is very efficient Scott Gryzmala and Matt Ogles do a wonderful job they get an oil change, tire rotation, full multi-​point inspection, car was and vacuum in under 45 minutes and always with a smile. The service manager Mike Hecht runs a perfect shop. I would strongly recommend this Dealership!

I was in the market to buy my 4^th car from this dealership and the whole experience has made me look else where.
Initially I reached out to the online team inquiring about an advertisment I received and a couple pre-​owned vehicles. Someone named Matt contacted me on 6÷27÷2014. I was away from my phone; however I returned his call within 15 minutes and left him a message indicating what I was looking for and when I would be available and I never heard back. Despite this I went into the dealership on Saturday June 28^th as I was looking to buy thinking I have bought three cars from Lou Fusz and I didn’t want to hold Matt’s lack of response against the dealer.
I began working with Jim Donohue I told him what I was looking for he showed me a couple new cars and I indicated that I would like to see a couple of pre-​owned (one of which was at a different dealer) per Jim’s suggestion (he indicated that the earliest he could get the other car there was Wednesday) we agreed to come back on Wednesday July 2^nd to test drive and look at the vehicles Jim was suppose to contact us to confirm. Sadly what transpired next has lost my business.
My husband and I had to keep reaching out to Jim, he said he would call at a designated time, and hours would pass and we would have to contact him. He said he would have a car brought from another a dealer and when we showed up on Wednesday he still didn’t know if it had been transferred and he had to make calls all the while me and my family of 5 were waiting. My husband and I still tried to work with Jim and Lou Fusz there was a pre-​owned Sienna SE that we interested in so we overlooked Jim inability to contact us and to have the other car transferred.
I test drove the Sienna SE and I really liked it and was VERY interested in purchasing. We arrived at the dealer at 4, after waiting to see if the other vehicle was transferred and test driving the Sienna it was after 7 and I had to take my children home to feed them. I told Jim that I was interested in getting the van and like any consumer I had a price range that I wanted to stick with and I did make Jim aware of that. I filled out the credit application and Jim said he would contact me at 9am the next day (July 3^rd) and he put a SOLD sign with my name on/​in the Sienna.
I was very happy thinking I was trading my Prius in the next day for a car that fits my expanding family. Sadly Jim did not call me at 9am the next day (I know shame on me for thinking he would). I waited and waited. I finally reached out to him at 3pm and he tells me the van sold at 9:30 that morning. I was so dumbfounded. He has me wait on him, to see if the other vehicle brought over, shows me another car that I wanted to purchase, puts a SOLD sign on it, and then allows it to be sold out from under me. Especially since the dealership was only open for 2 hours after I left and only open for 30 minutes the day the van was sold. His excuse was he didn’t think we could get a payment around what I wanted. THAT WAS NOT HIS DECISION TO MAKE. He should have called me and told me someone else was interested asked if I had anymore to put down or even if the payment they came up with was acceptable. BUT I never heard from him. To say i was extremely dissapointed to find out the van I wanted was sold out from under me is putting it mildly. I was so upset that I couldn’t even ask him the details while being polite and keeping my composure. I am still dumbfounded, hurt, and a bit angry about the whole situation. I still have so many questions about what transpired, alas I have to let it go and work with a sales representative/​dealership that is in the business of selling cars!

Bought a used car from the lot across the street. I showed up unannounced knowing exactly what I wanted. The vehicle was just brought in & hadn’t even left the mechanics lot. There was no problem getting a sales man over allowing me to test drive the car. Mark was very efficient & attentive. He & Scott gave me everything I could have asked. They also allowed me to come in & sign papers after hours at their inconvenience. Recommendable service.

Really like website service scheduling. Oil change. Wait time as promised. Very friendly service people. Area is clean. Free coffee. Cookies. Ice cream.

Went there to test drive a Prius. Very friendly staff. Forgot who we spoke with but they had no problem throwing us the keys. We took turns driving, driving a total of 18 miles. They never called or complained that we were gone so long. Salesman was always attentive and answered all questions. We didn’t buy the Prius since we decided on a Camry hybrid instead but I would feel comfortable purchasing from them.

They were quite efficient when I pulled in the service drive, with one man checking cars in and passing them along to the service agents. My service agent, Drew, was a nice guy and up front about the services I needed and the urgency I needed them. There was no pressure to get $ 150.00 service that wasn’t needed today, just a suggestion for another visit.
I came in because another shop told me I needed a cylinder unclogged for $ 600.00. Lou Fusz checked for that issue twice and had no evidence of the problem. If I wouldn’t have come here, I’d be out a chunk of change for something that wasn’t even a problem.
Drew did a great job explaining what the potential problems were and I also overheard another service agent giving a great explanation. Both of them explained thoroughly without sounding patronizing like dealerships often do with women.
The waiting area was comfortable with coffee and Dads scotch cookies and my wait was minimal.

I come here for most of my oil changes on my Prius. And they usually do a pretty good job and wash my car when they are done. But yesterday, I had to take my car in for a recall appt. and decided to wait, it was only supposed to be an hour. It was a 1 appt time and I got there ten minutes early. Right before 2, they came and told me my car should be almost done, and here is some other work that needs done in the future. At 2:50 I went in and they had accidentaly filed my paperwork away, and my car has been done for a while. Thats really aggravating. The seats are comfortable in the waiting area. They have 3 tvs, only one with volume. You would have to read the other two, which is fine. I like that in between the chairs, they have a set of outlets. They do have free coffee and cookies which is nice.

I almost purchased a vehicle from this location in 2009 (just joined Unilocal and am reminded as we think about buying another.) I put down a deposit on a Rav4 that was supposed to arrive Monday, then Tuesday, then Thursday. After nearly a week I got nervous about them holding a check with no car to show. I told them this and they said I could come get the check if I wanted, which I did. I told them I was still interested in the vehicle when it came in, and they said it was still mine.
I called them 2 days later to check on the status and they told me they sold the vehicle to someone else who paid full price (we had negotiated some). Of course, I was furious. I asked to speak to the manager but they said he was unavailable. When I got in touch with him later that day he admitted he was dodging my calls.
There’s also a questionable experience my grandmother had with them where they charged her for a repair that was soon to be a recall…
Go to the Toyota dealership off 270 & Lindbergh (lander’s now, I believe) and ask for Tommy.

I went for a simple oil change and was pleasantly surprised. I checked in and had a great Unilocal deal… which is always a plus. I was told since I didn’t have an appt, it would be about an hour and a half… which I expected. However, once I checked in and sat down my car was done within about 30 minutes! I didn’t even use all 5 lives on Candy Crush yet! I will be back for service and/​or car shopping!

I was looking to buy a new car last summer and obviously by my 1 star, Lou Fusz did not get a sale on me.
I first walked around the lot taking a look at particular cars I was interested in, namely the Rav4. Almost instantaneously a car salesman by the name of Jimmy came and introduced himself to my bf and me.
The way Jimmy was talking about the car makes me think of that Honda commercial where the customers are like, «well but the Honda CRV has this that and the other thing, in addition to being very reliable and OH BTW, more affordable too.» He thought I didn’t understand why the RAV4 was better so he kept pushing real hard on the car. BTW the RAV4 is not any better than the Honda CRV.
Anyway, we took it for a test drive, with Jimmy, which was humorous as I may have almost been speeding, right by a cop… Whoops. Overall, the car was fine, and I was somewhat interested in making a purchase that day. BUT, as you can see, I left unhappy and without a new car.
The problem with the sale was that Jimmy was a bit flaky and had a nasty attitude. When we sat down he said he was going to go get an estimate on my current car. 30 minutes later and my bf and I are still in the waiting room twiddling our thumbs. Finally, I go and ask the ladies at the front desk where good olé Jimmy is. Turns out they don’t know and his cell phone is on his desk so they can’t really call him to find out. Eventually, an hour into our waiting, Jimmy shows up to tell us he had to wait in line for my car to be assessed and then he had to drive it to the dealership where it is from to get another quote. Thanks for all that trouble, but he could have warned us he was going to take forever. We heard NOTHING for an hour from Jimmy or anyone else. WTF, that’s terrible customer service!!!
At that point I was livid. Therefore, when Jimmy gave me the quote on what they believed my car was worth, I just snapped at him. I told him he had no idea what my car was worth and that I could clearly sell it for more. He clearly wasn’t willing to budge. So then I asked him to budge on the price of the new car. No luck either with that. His body language basically was telling me I needed to get the hell out of there because he was just some guy who hadn’t grown out of his fratboy persona and thought I could be bullied into buying their car.
I eventually ended up buying a Honda, for much less and got a reasonable price for my then current car. Although I didn’t quite like the Honda dealership either, they were WAY friendlier and willing to make a sale with me than the boozos at Lou Fousz.
Stay away from this dealership if you can! I’m sure you can find a much better Toyota dealership in the St. Louis area if you shop around!
OH, but the only reason that this dealership even gets 1 star is that they offered some free ice cream to my bf! He’ll never forget grabbing two while we waited… guess it wasn’t a total waste that day!

Finally! A service department that provides SERVICE. I was traveling on business and needed my routine oil change. I found this Toyota Dealership via Unilocal and the ratings did not lead me astray. Not only did they fit me in within half an hour of when I called, they did the lube/​oil/​filter service in little more than an hour AND provided a wash of the exterior and vacummed the interior. The staff was pleasant and courtious and I would definitely use this Dealer for service the next time I’m in the St. Louis area. The only reason I did not give them 5 stars is that they used the standard «you need your air filter replaced» when a new one has been recently installed. Why must all service places try to up-​sell with unnecessary parts?

Normally, I get my oil changed at Gray’s Auto in Richmond Heights. I trust those guys immensely with my car, and it’s reasonably priced.
However, after receiving a voucher for a free oil change from my Black & Red Ball goody bag, I decided to make an appointment at Lou Fusz. I can’t resist free stuff!
I made a Saturday appointment online, which was super easy. I received a phone call a few days before my appointment to confirm.
I arrived at Lou Fusz a little before 7am on Saturday (whyyyy did I make such an early appointment?!), and they took my keys, told me the wait wouldn’t be too long, and led me to the waiting room.
The waiting room (which doubles as a showroom, I think?) was nice. There were plenty of comfortable couches to lounge on, and multiple flat-​panel televisions. They also offer free wi-​fi if you want to bring your laptop.
I never get my oil changed at a dealership, so maybe this is the norm, but I must say I was impressed that not only did they offer free coffee and hot chocolate, they also offered free Dad’s Cookies, Ice Cream, and Ice Cream Sandwiches! Gosh, I’m such a greedy kid. I didn’t go for any of the free goodies (again, 7am on a Saturday), but how cool is that? I’m pretty easy to please.
One reason why I don’t go to dealerships to get my car serviced is because I feel like the sales reps try to find ANY LITTLE THING wrong with your car so they can charge you for it. As a woman, I feel like this happens a lot; people often try to take advantage of the fact that I know absolutely ZERO about cars.
Anyway, there was none of that here. My 6 year old baby was just fine!
Another great touch; in addition to my oil change, they also vaccumed my car and sent it through their carwash free of charge. Nice!
As I was going out to my car, the nice sales rep told me that I really needed new wiper blades, so he put some on my car, free of charge. Wow. That was super nice (and yes, I desperately did need new wiper blades… I was going to get around to it eventually!).
All in all, I was really impressed with Lou Fusz. The skeptic in me is not sure if I received this lovely treatment because I was a Unilocaler (and they knew I’d write a review on my experience) or if they treat EVERYONE like that. I guess I’ll have to visit again to find out for sure.