Ramada Kissimmee Gateway

Absolute worst hotel I’ve ever stayed at. No customer service would be better than the service my group received. First of all, they not only gave our room away once, but twice. We reserved two rooms next to each other and they ended up giving our other room away twice because they «forgot» to reserve the block, or something. So one of our rooms is now in the main building, and the other is a 10 minute walk away in the ghetto part of the hotel. OK. So we walk all the way to the room to find that our keys don’t work. One star is giving it way too much credit, I’d give –5. Also, the WiFi sucks.

The restaurant is one of the best parts of this hotel. Steaks veggies all the food is great and the service is prompt courteous and warm. You are made to feel very welcome. The meal was awesome. Everything cooked as ordered. Overall a great experience. For a restaurant of this magnitude in a cheaper hotel is like a hidden treasure! HIGHLY RECOMMENDED.

I stayed 6 nights at this hotel and although it has good things, there are some issues that kill the place:
PROS:
— Location: you have everything that you need close (restaurants (mc donalds, ihop, steak house), gift shops, supermarket, etc)
— Continental breakfast is included
–Very friendly staff at the restaurant
–Very nice outdoor areas (swimming pool, lounge, pool tables)
–My room has microwave, coffee kit, refrigerator and a lot of towels
–Ice machines in the halls
— The swimming pool is open late
CONS:
–WI FI is useless in rooms, if you need to use the wi fi you have to go to the lobby cause is the only place where it works
— I’ve read some reviews from people saying that staff was friendly and nice, well… let me tell you something all the Front desk staff was always with an «unhappy» face they were so indifferent they just don’t care. I have 2 very disappointing experiences with them:
The third day there was a disgusting smell coming from my bathroom, I am almost sure it was coming from the water, I went to report it with the front desk agent and she said she would send someone to check and that never happened.
Another day we came back from the park and went to the room but the key did not work I went to the front desk and talked to a guy named Andres this guy didn’t even look at me when I was talking, and I had to wait for him to check in all the people before he helped me with my key.
The only friendly staff is the restaurant’s the hostess, the servers, bus girls/​boys. They are always smiling and happy to help you.
–I was in the room 1221 (in the tower) and as I said before there was a disgusting smell coming from the water.
–They don’t put potable water in rooms and It was disgusting to drink from the sink due to the odor.
— Shuttle to theme parks does not have convenient schedules and in the morning is always late
— One night we went to the bar, we were waiting for the bartender for almost 20 minutes and literally we have to go to the restaurant to bring him to the bar and buy our drinks
One morning when I went to get some ice there were a bunch of towels on the floor next to the ice machine and it was there for 2 or three days, maybe it is not a big deal but it looked terrible and hotels have to take care of the details.
As I say you have continental breakfast included but you can upgrade it to buffet for $ 5 plus taxes DON’T DO IT I had the «wonderful» idea of upgrade the breakfast and the buffet was TERRIBLE cold pancakes, trays almost empty. There is a station where you can order omelettes, waffles etc After those horrible pancakes and eggs I did not want to try anything else from there so I don’t know if food from that station is good, but I recommend stay with the continental breakfast.
This hotel has everything to be successful, but it needs a better management and start hiring professionals. :)

This review is only for their shuttle service. How disappointing to hear that the shuttle only goes once to universal studio parks @ 11:40am. Then returns only once at 6:30pm. The park is open from 9:00am until 10:00pm!!! I feel robbed of the time I could be in the theme park. Lol I guess they are over compensating from the review I saw from 2013 that it used to leave at 7:55am! I hope our stay accommodation is better, will do a separate review.

Booked this room through the hotel tonight app. I would say it was disappointing for the cost ($ 85/​night & $ 50 deposit upon check-​in). Our room was extremely cold when we walked in. The thermostat said the room was 55 degrees. The next morning our room still had not reached room temperature, and the heat didn’t work to warm the room up. There was mold in the bathroom, and the towels had yellow stains on them. The beds were very uncomfortable, and neither one of us could sleep well that night. The room is supposed to offer free wi-​fi, but it didn’t work. There is no complimentary breakfast, but they offer breakfast for $ 10 per person.
The hotel advertises free shuttles to Disney, but what they don’t mention are the times the shuttles are available. The shuttle doesn’t leave for Disney until 9:10 am, and doesn’t return until after 8:00 pm. Those are the only shuttles they offer to Magic Kingdom. We decided to drive and got to Disney before 9am, and the lines for rides were already over an hour. I wouldn’t recommend taking the hotel’s shuttle after 9am.
They also advertise discounted tickets for various parks, which we looked into. Online the tickets were listed for $ 105, and the hotel was selling their tickets for Disney (Magic Kingdom) for $ 145. When we told the employee at the hotel that Disney tickets were cheaper than what they were offering, she told us to check the fine print listed online because she was certain their price was cheaper. We ended up purchasing our tickets at Disney (without waiting in line) for $ 130 (that price includes tax).
The only perk of this hotel is the location. It took us about 10 minutes to drive to Disney.

Breakfast is not included is 9.99 per person, the matters are hard af woke up with back pain, the room was clean.

Excellent hotel for this area. I checked in late and they were under staffed so waited in line 20 minutes before getting to the front desk.

Disappointment after disappointment after disappointment. Stay away!
First off, we booked this place because they offered «free shuttles» to Disney. Be warned, because «free shuttles» means a grand total of 2 trips at inconvenient times to and from the park — hours that typically people wouldn’t go to the park, nor leave the park.
2. Our hotel rooms are in a dark dark side — minimal street lights and pretty shady looking.
3. Our front desk lady gave us wrong directions to our room, so we wandered in circles before finding our room.
4. We get to our room, and our cards don’t work. We call the front desk, and they said they will send someone. No one arrives, so we call again. TWENTY MINUTES LATER, someone finally comes, checks our keys, and says «yep, they don’t work.» well duh, that’s why we called. He then says we need to go to front desk to get new ones. What the heck? Why did we wait 20 minutes just for a slow employee to tell us we need to walk ourselves over back to front desk?
After a long travel I just want to lie in a bed. Finally we get inside and behold, a room that straight up smells like mold, stains on the floor, dirty tub, and peeling walls.
I’ve stayed at my share of cheap motels but this is one of the worst.

Very outdated room. Doesn’t include buffet breakfast. Most importantly, very very bad shuttle service to Epcot. How can you be over 40 minutes late in the morning?

You get what you are paying for at this hotel. For me, the cleanliness of the rooms come first. Aside from a few age related stains and wear and tear, the rooms were clean. Beds were comfortable. However, although the bathroom looked clean on the surface, it had a bad odor coming from it. Not sure from where or why. The rooms were a tad bit musty but not horrible. Nothing like the horror stories I’ve read in other reviews, from my personal experience!
The staff was very nice and accommodating!
The courtyard of the hotel is really very nice. There’s a shop with ice cream, pastries and sandwiches. There are pool tables, benches, and lounge tables for you to sit at outside. I really enjoyed that! They have a ballroom of some sort that was hosting a party for a radio station — guests welcome. That was pretty cool.
Overall, if you are on a tight budget and looking for a quick getaway, this hotel will do. It is right off of the Disney highway and has a ton of shops and restaurants around it. The courtyard was beautiful. Rooms were just average, but overall, clean.

There are 2 parts to this hotel. The newer tower part or the aged 2-​storey part. I stayed at the tower part and the room met or slightly exceeded expectations.
Don’t pin your hopes high if you are thinking of ordering from their room service breakfast menu. When you call the front desk wishfully thinking to make your order, they will transfer the line a couple of times as if you’re a plague. Ironically, they don’t provide it even though it’s listed in their information booklet.

Oh dear lord is this place dated and gross! I think it could be because of the dated furniture, drapes and sheets that make the place look even dirtier than it is. Sole reason for booking this place is because there was a really good flight and hotel deal. Upon walking into the room you kind of get this immediate urge to check for bed bugs from how dingy it looks in there. No worries i checked there weren’t any! I always get suspicious when accommodations provide rooms that are dimly lit… like what are you hiding? Oh the stains on the floor? The crumbs on the carpet? got it. sorry I still see them.
Had an incident of the toilet leaking out of nowhere from the bottom, during our stay and had to change rooms. Let’s just say during my stay here, I treated it like i was staying in a college dorm… flip flops in the shower, flip flops and shoes at all times, etc.
Only good thing about this place? The staff is quite nice and helpful.
All in all, sorry I won’t be returning. I need clean!

The only thing going for this hotel is its proximity to Disney World and its price.
This hotel is listed as 3 stars on booking websites, presumably due to amenities, but that does not comport with the rooms. We tried two rooms. Room 1 faced the parking lot and was very noisy in the morning. Apparently the room was near the maintenance areas, because there was a constant din from delivery trucks and chatter from maintenance staff literally outside our door. We moved the next day to a room facing the inner courtyard, which helped with noise, and was slightly nicer, but still not really a nice room.
Basically, this place is in need of refurbishing. The bathroom floors, tubs, and sinks need refinishing. There were all kinds of nicks and patches in the sink and bathtub. There was quite a bit of visible grime in the air conditioning vents. The furniture was somewhat dingy. The beds seemed ok, but the pillows were lumpy and needed to be replaced. However, the rooms were pretty clean. The cleaning staff is doing what they can with what they’ve got, apparently.
They offer free parking and free wifi, but their wifi is totally useless. It would barely connect in either room, which was a hassle, because our cell phone signals were also terrible in the rooms. It’s a huge parking lot and only one way in and out. Consequently, getting in and out at certain times was a nightmare, especially at checkout time.
The pool seemed nice, and there was a small fitness room. R restaurant and laundry room are on site. There are plenty of restaurant options nearby, and a few supermarkets.
We chose to stay here, and the price can’t be beaten. It will do in a pinch, especially if you’re on a tight budget, but in the future, I would pay a little more to be in a nicer hotel.

One thing I disliked is that it’s difficult coming in from either side you are driving. It’s confusing if it’s your first time here and your GPS can even get confused. That’s when you realize there is a problem. Anyways, you get what you pay for. The cost of staying is not that expensive, but if it’s tourist season, it can get a bit rowdy with families showing up with kids hoping to visit Mickey. The rooms may need a bit of an upgrade. The room had a musty smell and the Wi-​Fi was very spotty. Had to turn off my mobile settings in order to try to get a signal. I got no microwave in my room but I didn’t even bother to ask for one.
Stayed here for a conference but WiFi, again, was a problem. I can’t complain about breakfast. They have a nice and great Omlet station and u get your Omlet cooked the way your Want it. They have cereal, milk and the fruit looked and tasted fresh. The staff is friendly and I never had a problem getting extra fresh towels when I asked. The other thing I will comment on is that there is a nice swimming pool and it seems to be always busy with kids and family trying to get some sun. Other than that, you get what you pay for but the staff is friendly and helpful.

We ended up staying here at one of the outside rooms. Very outdated, old, and dirty. We had to switch rooms in the middle of our stay when the toilet started leaking everytime it flushed. Even after we switched rooms, it didn’t get any better as the rooms were just as bad.
Despite the crappy facility, the staff was very helpful and nice. It’s close to Disney, and they do offer shuttle service to the theme parks. We got the hotel as part of a package deal, so it was pretty cheap. You get what you pay for, so not much I could do.
I would probably not stay here again, unless they really renovated the whole place. There are plenty of other hotels to choose from in Orlando, so always keep your options open.

Part of my Orlando trip, stayed in this hotel for 5 days. That’s a big mistake.
I should have gone through earlier reviews and I should have asked before making the reservation whether I will get in Tower building or backside. Backside building is atleast 30 to 40yrs old. Lot of small insects in the room as well as on walkway (if u observe carefully you will find a lot). They don’t clean bath room or replace soap/​towel etc., If you call reception they will send someone fast. Goodthing is they cleaned bed etc., for all 5 days.
I spoke to 1 guy at reception counter, that guy says, I only work here and i don’t know all those issues (he is kind of rude) and says he can inform to his managers. He asked me if I want to upgrade for additional $$. But, I said ignore as there is no chance other rooms will be good too. No microwave, no exhaust, AC is not central ?? (starts and stops with big sound), Do they clean coffee machine ever (whether we use it or not is a different question) ??
Simple conclusion… If you want real vacation, just pay little bit more and take better hotel.
There are 1000+ hotels in that area. Don’t take without going through reviews.

I should have known what I was in for given the extremely cheap price and the fact that when I walked up to my hotel room, I was attacked by killer sprinklers.
Before I proceed, disclaimer– this review is only for the outside rooms. I was not given a room in the main lobby.
Our room was in the far back side of the building. In the lobby, they recommend you park in a well lit area. Let me tell you, there is no well lit area around the rooms in the back.
I was already in a sour mood after driving ~6 hrs. All I wanted was a hot shower and a nice bed. After being attacked by the killer sprinklers, the bf and I spent a good 5minutes trying to get into the room. One of our keys didn’t work and then we were supposed to turn upwards. What kind of door does that?!
The first thing I noticed was the dated furniture and carpet that looked as if it hadn’t been cleaned in years. Then the dripping. Dear god. The stupid sink dripped. Not only that, but it was incredibly difficult to even turn the faucet on because of the rust build up. In fact, most of the appliances are rusted — sink, fridge, shower.
I’m usually all for walking around barefoot but I definitely kept my shoes on the entire time I was here. The bf checked for bed bugs. luckily, there were none. They provide bar soap and no toothpaste or microwave. You can get a microwave added to your room for an additional $ 5.25/night. Darn. I was really craving that Shin Ramen.
Oh yeah. The pillow are so lumpy. It feels like I’m sleeping on little balls. I mean, I am not expecting a tempurpedic but if I can feel individual balls in my pillow, it’s probably time for a change.
On the pro side, the staff has been extremely kind. I made some small errors when booking and the concierge assisted me with ease. Their night time staff needs improvement though. There was a line of 5 or 6 people waiting for ~20+ minutes. Luckily a second person came out to help.
TLDR; We can all do better than the Ramada… And I hope the staff can find better jobs at better hotels.

The business wrote that it provides «meaningful relaxation» and is «restorative». That description is sadly untrue. This motel hosts middle school children with too few chaperones going to theme parks. During my stay more than 50 middle schoolers were running the halls and screaming, playing frisbee, playing basketball and slamming doors at 11:00 PM. I called the office to ask staff to call the adults in charge of those students and ask them to quiet down. The supervisor Melissa’s response? «We’re trying to find out who’s in charge of the children.» She said they had sent security, but I’m glad I didn’t have a real emergency because apparently security takes 10 – 15 minutes to arrive. It’s amazing that the hotel didn’t know who rented their largest block of rooms. I had to get up at 6:00 AM the next day and this experience completely ruined my stay. I was willing to overlook the old and dilapidated rooms and the dirt because of the affordable price. Never again after this experience. I had to call the office three times over the course of half an hour because management kept telling me that the problem was resolved when it was still ongoing right in front of my door. Management did not adequately address my concerns. I asked for a refund for this night and I would go to another hotel or I asked to be moved to a room away from the screaming children. Management did neither and didn’t make it right. I am leaving this stay as a dissatisfied customer. Corporate should be ashamed of the poor management at this location. Then again, this is Ramada I’m talking about; I guess I shouldn’t be surprised.

Not that great of a place. Floor tiles are hunched w/​dirt. Looks permanent, the tub area has brown rusty crust, again looks permanent, moderate space, two beds, fridge doesn’t work and furniture could use some updating. It’s not a place I would stay for more than one night. Sufficient if you just need a place to lay your head. There’s an over priced restaurant in the lobby. I’ve eaten there before, don’t waste your money. Get away from the tourist area for great food at a moderate price. I’m not sure of the standard cost for the deluxe room, I paid 65 $ I would put out anymore than that for it… Definitely not

I’ve stayed in some bad hotels in my time but this is one of the absolute worst. They operate a bait and switch checkin process. You pay extra for staying in the tower, which we paid when we booked. Then at checkin they say they don’t have rooms to put your party together, then they amend that and say that they do. Only after you have the keys do you realize they have put you in the motel section.
The motel is horrible. Noisy AC, dirty bathrooms, rusty mini-​fridge, lumpy pillows. They advertise as a 3-​star but I wouldn’t rate them as a 1-​star.
In short, stay anywhere but here.