Creature Comforts

Don’t go here. We dropped off our perfectly healthy, but high strung Beagle while on vacation about 2 yrs ago. We rec’d a call while on vacation that our dog had passed away. I’ve felt terrible ever since. It’s not my desire to destroy this establishments, but I feel obligated to share this experience.

Bad service, bad care, bad place to take your babies!!!

I brought my dog here today despite the only other review on this site for this business. A friend of my wife recommended this place when she expressed frustration with Petco’s grooming inconsistencies. I was leery about trying after reading the other review. I was open minded when I walked through the door. The place was clean and we were greeted warmly right away. The staff took our vaccination info and told us the groomer would be right with us. We went to lunch and wasted some time shopping before heading home. The office called my mobile number around noon to let me know my pup was ready to be picked up. The grooming was exactly what we asked for. I informed the staff of their negative social media presence and recommended they ask customers to tell their story. The last reviewer may have had a bad experience over a year ago, but my experience today was top notch. I reserve 5 stars for exceptional service but I believe 4 stars is appropriate for my experience today. When I see a really horrible review from only one person, I have to wonder if there isn’t some other motivation behind the post.

This place is awful. We are relatively new to the area. I have used their grooming services several times. The first time I dropped our dog off, I was really bothered by the attitude of the girl at the front so much so that I decided to choose a different veterinarian. The people at the front set the tone for the whole place! However, When we picked my dog up from his grooming appointment, he looked great! So, we brought him back a second time. Not only were the girls at the front not friendly… they were rude (again). Grooming was okay that time. This time, again, everyone I encountered was rude and I dropped my dog off at 8am and he was not ready until 4pm. This is unacceptable. He is a small dog and there is no way it took that long to groom him… so he has been sitting in a cage for the day. This is traumatizing especially for any dog that is already nervous for grooming. I understand that you schedule several dogs at a time so you can dry one and wash one simultaneously… but that can’t possibly be what happened here. I am actively looking for a new groomer and DEFINITELY thankful that I decided not to use their veterinary services from the beginning.