All My Sons Moving & Storage of Knoxville

UPDATE:
The owner contacted me the day after this review hit the net to find out what he could do to make it right. He said he would like us to be a customer for life.
As a result, he sent a two man team, Santana and Larry, to come clean up the mess left from the day before. All furnishings are now in proper place. We still do not have a receipt for the money paid.
ORIGINAL REVIEW:
Their quote estimate and prompt attention to my needs for today’s move is what caused me to select this moving company.
As a seasoned mover (compliments of the U.S. Military for 20 years), I know how to move and I know how moves happen.
Red flag #1. They never came to review what would be moved prior to the move. They are 3 miles from my office.
Red flag #2. They up charge to use an American Express card for payment (including deposit). Illegal.
Red flag #3. The team of two guys show up 2 hours late and void of proper power tools. Then bad mouths their employer stating that they have to supply their own tools as if they are 1099 workers.
Red flag #4. The team came from another job that ran over time, they had not had a break and had not eaten lunch. WHY? It’s illegal lot to give breaks! It’s also unwise not to eat and then think you can do your best work.
So, I probably should have cancelled them (and taken the $ 100 deposit hit) at this point but didn’t. As a result of my poor decision I got:
1. Signed paperwork today. Never got a copy. Paid $ 498. No receipt for my payment.
2. A complainer! Complained about the fact that the job appeared to have the potential to run long. Complained about being tired. Complained about a sick family member that they needed to go see.
3. A lot of talking in the phone to «mom» related to the ill family member.
4. Dinged walls and hand prints on freshly painted walls.
5. A major piece of furniture left in our waiting area because «they had already given me 15 minutes free time past the charged time and if he disassembles this piece (4 L brackets) then he’ll have to put me on the clock again.
6. Oh and my fav: «this entire move was a total disassemble and reassemble» which is not my thing… YET he left his team member to do all the running in and out of the truck while he (the complainer) disassembled and reassembled all items.
Which brings me back to a pre-​inspection of the location and the items for the purpose of having proper tools and enough manpower.
Also, I did not use my AmEx to pay for this event (because of the up charge) but instead used my bank card which was written down on a paper then called into the shop and charged. The team left my location with that information. I immediately called my bank to cancel the card.
So, I won’t use this mover again unless the rectify the mess their team left behind, produce paper work, and a receipt.

If I could leave a zero star review, I would. I was very specific is giving them a description of what I needed moved from our apartment to our home. They recommended three men and quoted me $ 497. They showed up with two men that moved at the pace of a turtle. My husband (who did not intend on having to help move) was doing laps around them. It takes 25 minutes max to get from the apartment to our home. They took over 45 minutes and all showed up with mcdonalds bags and drinks. I watches as the three of them folded blankets in the moving van as my husband moved boxes and furniture. They then charged us over $ 1100. When I called to complain, the man was completely rude and unwilling to make things right. They ended up crediting us $ 50 for the added time it took them to get to the house. To top it all off, their own employee told us who to call to complain to and said they have issues like this almost every time. NEVER would I recommend All My Sons to anyone!
Update: I received an email shortly after posting this review claiming that All My Sons would resolve the issue and take care of me. Haven’t heard a thing since.

I was very hesitant to hire movers because of the hade made furniture I own, but knowing I couldn’t move alone, I started researching online. From the first time I spoke with Jensen, I felt good about my choice. Chris and Shea arrived on time the morning if the move, were extremely friendly and professional and took care of my belongings. The estimate I was given online was right on point to the final amount I paid… a huge relief when trying to budget for a move. I cannot express enough how pleased I was with the whole experience.

If you like your movers not to show up the day you are moving and not to deliver your belongings the day it is promised and needed, then go ahead and take your chance with this company. In addition, they broke several mirrors, dented the furniture and boxes and were totally unprofessional. It took over 50 phone calls to get the job done. They lied every time about everything. Many electronic items were missing. They do not return phone calls, don’t want to resolve problems, and they believe ignoring problems make them go away.
We incurred extra penalties for overstaying the at the apartment we moved from and had to stay in a hotel because they would not deliver the belongings to the new place-​all within Knoxville!
Where they get their crew is another thing! These guys had no clue what they were doing…
Knowing that they screwed up, they would not unload the belongings before payment was made… Reporting them to BBB!