Campbell Cunningham Laser Center

Since my initial review, I’ve had the chance to discuss my issue with Campbell Cunningham and Taylor. They agreed that it had been a problem in the past, told me that the lady that told me that it was all inclusive over and over, was no longer with them, and that they now include a sheet in the patient package that list what is and what isn’t included. If I had received that sheet, then there would been no misunderstanding, and I now feel that new patients will be better informed as to the follow up cost

I went for a routine eye appointment, which was a bit disorganized but ultimately fine. The real problem was their billing department, which is the worst I have ever encountered. After my appointment, I paid my copay and went on my way… Only to later be billed a $ 100 «contact lens fitting fee.» I’ve worn contacts for 15 years and have never been charged this. When I called to understand and then dispute it, I found the women in the billing department to be rude, unhelpful, and to have virtually no information. I’m not one to write online reviews — that’s how bad the service was.
After months of back and forth and hours of my life wasted on hold with my insurance company, I finally resolved the issue. My insurance company was my savior. That’s how terrible this office is, folks. I will never be back.
I’ve heard of others who have visited here receiving a similar bait-​and-​switch. That’s illegal for other companies, but fine for Campbell, Cunningham, & Taylor, it seems. Best of luck to anyone who dares to go here!
Needless to say, I went to Tennessee Lasik on Cogdill Road for my lasik surgery. Professional from top to bottom and no hidden fees!

I had a Lasik procedure at Campbell Cunningham and have loved the results. They talked about the risks and treatment plan in detail and I went into the procedure with the right expectations. I have recommend them to a few friends considering Lasik.