Fox Moving & Storage

I won’t use them again. It took them half a day to move out 1000 sq ft apartment and they didn’t even finish. We just had them start taking things off the truck and put them in the drive way. The two guys fought the entire time about how to move the items. They damaged our couch and our dresser. The guy told us if we reported it the company they would make him pay for it. We reported it anyway. However when the company called and left a voicemail about repairing them the guys sounded so rude I never called back. The move was this summer but I’m looking at my damaged dresser now and felt I should warn others. Save your stuff even if it means paying more.

We had James, Tony, and Josh as our moving crew. They were not only very efficient, but also a delight. They made moving day easier.
We were moving antiques from my parent’s home to our home. Most of these have only sentimental value, but they are very important to me. They made sure all the furniture was wrapped, padded, and secure, so it would not be damaged. It arrived at our home in great shape.
We had to deliver a few large pieces to my son and daughter-in-law’s home including an upright piano which is very large and very heavy. They moved it safely down steps and made sure it arrived at it’s destination in great shape.
Our thanks to them and to Fox Moving. We will definitely recommend you to our friends and family. And next time we need moving help, we will call Fox.
Thanks again,
Ronnie and Linda Moody

Talk with this company over the phone made an appointment to have them move me the driver and helper showed up very nice and friendly people but the price agreed upon over the phone was raised by $ 300 I sent the drivers on their way without doing business with them I would not recommend using this company for anything they will agree upon a price and then on the day of the move when your back is against the wall they almost doubled mine this is an unscrupulous company and do yourself a favor look someplace else

We’ll, I called this company based on the 5 star review on the top of the page. While scheduling my pick up I had some trouble communicating and was receiving an attitude rather than a jovial banter about our conversation. I asked him if he was having a bad day in jest and he blamed it on our connection. Not feeling right about our call I searched all the reviews and I am so happy I had, nothing good to say from the other reviews, BBB gives them an F? Needless to Say «Always follow your intuition» I just cancelled my pick up.

This is what we have filed with the BBB.
We hired Fox for a move from Knoxville to Townsend We were interviewed by phone and gave extensive details regarding rooms, furniture, etc. We informed them that they would be moving us out of a two story house with stairs, and more importantly, we informed them that the house we were going to had a very steep driveway.
The quote we were given was: $ 89.00 per hour for 2 men and a truck.
A very large truck and workers arrived at 1:45PM, and after looking through the house,“John” told us that the rate would START at $ 89 per hr for the first (8) hours, and after that would escalate to $ 109 per hr. Because of the size of the truck, we reminded him about the steep drive and he confirmed that he was already aware, but was not too concerned. He also said that there would be an additional «Trip/​Travel» Fee charged of (1) hour ($ 89) on top of everything. He doubted the entire move, including travel time, would take more than the eight hours.
They loaded the truck by 5PM (3 hrs labor time) and left for our new house. We tried to lead them there, but lost them. We called and «John» explained that they had needed to stop for a break, and he also mentioned that he was now getting concerned about the steepness of the driveway because of how the truck was handling.
They arrived at the new house at 6:15 pm (about 30 minutes late), and parked at the bottom of the drive. John’s first response upon getting out of the the truck was «I’ll never make it up there». After 30 minutes of trying to get up the drive, and making several calls to his manager (brother), he finally approached us and informed us that the only way to move us in would be to either have the two of them hand carry everything up the drive, or for a second smaller truck to come assist them by transferring goods into the smaller truck, and unloading at the top of the drive. After much discussion, I got on the phone with the manager, who was insistent on charging us additional fees and a higher rate because a second truck was needed. After negotiating, we agreed to stopping the $ 89 per hr labor clock at (4) hours (2pm to 6pm), and then restarting the clock at $ 109 per hr once the second truck arrived. This agreement was repeated several times and was heard by everyone present.
The second truck arrived at 8pm, — three workers began transferring goods to the smaller truck, unloading it at the house. NO floor mats or coverings were brought or used; in the first 5 minutes before we could stop them, our beautiful new hardwood floors had deep gouges and scratches from hand trucks.
At 10:45, with several items still on the smaller truck, the driver presented us with a non-​itemized bill for $ 1297.00. Based on our agreement it should have been: (4) hours at $ 89 per hour /​$ 356.00 (2PM-​6PM) plus 3 hours at $ 109 per hr/​$ 327.00 (8PM-​11PM) plus a Travel Fee of (1) hr /​$ 89.00, for a total of $ 772.00. When we did the math for the driver, he shrugged his shoulders, said he understood, but that this was the amount «the office» had given him. His orders were to collect it in cash, or keep the remaining goods on the truck. We called and spoke with the manager — who flatly denied the agreements that all of us (including his crew) had heard and confirmed he had made. We were told by him to either pay or lose our goods. We were able to find the phone humber for the owner of the company, Amy Craig, but even after explaining the math, and after her employee confirmed the agreement, she refused to honor the agreed upon rate. She said she would reduce the bill to $ 1150.00, stealing an unwarranted $ 378.00 from us.
In taking the last piece of furniture off the truck, they forgot that they had packed the inside with household goods. When they tried to lift it, the top ripped off, the additional weight broke out the sides and back of the cabinet. They refused to accept a claim on the basis that there were pressboard shelves in the cabinet and therefore «excluded from claimable damage.
I WOULDN’T JUST NOT RECOMMEND THEM, I WOULD STRINGENTLY WARN YOU AWAY FROM THEM.

Adam and Ross turned a potentially disastrous moving situation into a pleasant experience. I was really pleased with their services and would recommend Fox for anybody looking to move
Potential disasters. I moved on a very rainy day. It was pouring cats and dogs outside and was pretty much almost the worst possible situation. They got my things moved through the rain and mud and everything arrived in the same condition I packed them. I felt bad that they had to work through such horrible conditions but they both did it with a smile on their faces.
Potential disaster two. I was moving a piano and had informed whoever I spoke with when I scheduled that that was going to be the case. I have moved that piano one time too many and know that moving companies charge extra and sometimes send 3 guys instead of two. Anyways, they didnt relay the message and these guys showed up with no equipment to move the piano. Ross was very apologetic and I’m not sure how but they made it work. Piano was moved and delivered intact.
I can’t remember a more pleasant experience associated with moving. Both guys worked hard and quickly (even though they were charging me an hourly rate). They had a lot of fun stories to share and honestly had a smile on their faces the entire time. They accept cash and all forms of credit cards (except American Express). They don’t charge a transport fee although they charge a 13% fuel surcharge. All in all, it was a great experience and I highly recommend them!

Use these movers and ask for James and Gregg. The reasons why are below.
These guys moved my apartment very efficiently, and I could not be more satisfied. The movers were actually early, and worked to meet my moving constraints of 2 – 3 hours. They got everything done in 2 hrs! I had just about everything packed, and had already broken down my table and bed, but I think if I would have asked them to do that it would not have taken long.
Fox is definitely good for the price. They charged 75 dollars per hour with a two hour minimum. After that, they pro-​rate the price in 15 min increments. Unlike other moving companies I was not charged a transportation fee. That fee with other companies can be about $ 60 – 90. If you need them to completely pack your home, they can do that as well.
I tipped these guys well because I think they were honest and really worked to meet my needs. One tip is to ask about all the costs of shrink wrapping upfront. It will save you time and money.