Northshore Animal Hospital

What an unexpectedly poor visit… Shame on you Northshore Animal Hospital. We are first time visitors to your clinic, new to this state, and made an appointment over a week ago. You knew this because of the phone conversation I had when I made the appointment! Yet, you didn’t tell us to bring a sample with us (so now I have to go back to you… unnecessary, waste of time), you knew this was our first visit but didn’t tell us a visiting doctor would be filling in for the regular doctor who is out of town on a «girls’ trip» (according to the women talking about it –not to me, to each other– at the front desk), we waited about 40minutes after our appointment time to be seen by a technician who apologized for taking the three walk-​ins just before us, the tech was not only way off on my cat’s age, she was way off on the shots he’d previously had… why did i bother to send over my copy of medical records five days earlier if you aren’t going to look at them… we waited in the room for blood work which wasn’t on the list of things to do within the visit today but according to Dr. Hawkins who «doesn’t know the protocol in this clinic» (her words, not mine) and the amount of time it was taking (90min by the time I decided to leave), we didn’t do any blood work. Then the computer crashed at check out and rather than run my card again and delete anything if there were two charges (because the only person with authorization to do so wouldn’t be around till Monday), the person at the front desk wants to take a rubbing of my credit card, «certain to be shredded» at the end of the day. Like I trust you!!! What a cluster *&$% of experiences… You failed Northshore… F+.

My husband & I used to go here (because we didn’t know better). They scared the hell out of me by telling me a fatty tumor on my dog «is just like a lump on a breast». They said removal was mandantory. It is NOT mandantory and actually causes more harm than good. $ 500 & LOTS of worrying later… it was gone.
FYI: My dog developed another fatty tumor on which my current vet did a 3 minute in-​office test & determined it was no big deal & could be removed if it hindered her movement. It finally did require removal & it cost ¹⁄₃ the price! Want to know who this fantastic, awesome, caring vet is: Butler Animal Clinic on Oak Ridge Hwy. They are FANTASTIC, won’t over-​charge you & actucally CARE about your fur babies!