RadioShack

Well this is a 1 star facility because the product they sale is garbage. I bought 3 drones for each of my kids for Christmas, only 1 of them was any good. One was bad out of the box (never worked) and the other, one motor went out the first day so it’s useless and not flyable. I brought the broken ones in to exchange them and the store manager says I’m sorry but there is no warranty on toys! What??? this one never worked, he examined it and said it was all scratched up. So he basically called me a liar. He said you should have bought the protection plan, I’m like, it never worked!!! And for the one that one of the motors went out he said he was sorry that I had not bought the protection plan so I’m pretty much out $ 75.00 and they lost a customer for life! You know if I was trying to get my money back or scam the store that would be one thing I’m sure they get that a lot. But this was a legit reason and they don’t stand behind there merchandise!
After making a complaint to corporate, they tell me that my merchandise does have a 30 warranty, I opted to get all my money back! Unfortunately until this Ross guy is gone steer clear of these local stores, Ross is the district manager of multiple stores!

I purchased a project kit that was on clearance. At the time of purchase the store clerks who I talked with didn’t tell me that the clearance items can’t be returned. Unaware of this policy I was excited to get home to start working with my kit, but to my surprise the board for the kit is no longer made, no longer supported, and the drivers won’t work with the USB ports in my PC, plus the manufactures new software want work with the board. I like Radio Shack because the have electronic hobby items and parts available, but «DON’T BUY ANYTHING ON CLEARANCE», if it doesn’t work you are stuck with it. The reason why things are on clearance is for them to get rid of it, even if it’s no longer of use or supported by the manufacturer. As a business owner I understand clearing things out of your store, but at least tell the customer what the policies are about returns and allow them to make the decision to buy or not. I’m not hating on Radio Shack, I just hate they got me.

I bought a battling helicopters set for my son’s for xmas. On xmas night one of the helicopters broke. When I went to return it they said since they can not resale the item (since it is BROKEN) they cannot exchange or give me my money back. I even asked the sales person when I bought it if I would have a problem if I had to return it & he said no. That was the manager Russ btw. I am thoroughly disgusted with their service. I will NEVER purchase anything from Radio Sharks (oops Shack) ever again

Stopped in the store to purchase a pre-​paid phone and when I asked to see the box the employee acted if I had just asked for him to walk a mile with no shoes. He assured me that he knew everything about the phone. Too bad I was interested in reading the fine print about the service and not about the phone features. May attempt to go back tonight (since they are the only store in the area with the phone), but if it is the same worker I will drive right past. Folks in retail need to learn body language and take no for an answer. His attitude when I passed on a contract phone was horrible, I was bothering him at that point.

I was installing a car stereo and needed some solder and shrink wrap tubes for the wiring. Walked in, girl asked what I needed and showed me we where the wiring stuff was. I paid for my parts and left all in about 4 minutes. No problems.

Worst service ever. The Radio Shack guy didn’t want to come around the desk to help me find a cable. He pointed his finger to an area for me to find it on my own. When I found what I thought would work, I asked him what he thought an all he said was «you can buy then bring it back within 30 days». That is not help. Boy has RS gone DOWN HILL!