United Heritage Credit Union – Kyle Branch

ONLY reason why I’m giving this bank more than the bare minimum one star is because the tellers are really sweet. Although the positives end there. I have a shared branch. So this isn’t even my bank. I just use it for deposits into my UFCU acct. There is usually ALWAYS a line. N it can literally take 20 – 30 minutes just to get to the front of that line! Ridiculous! N the problem is probably bc it’s rare that there is more than one inside teller working at a time. It’s common to see someone getting trained which simply means that they can’t keep employees. There’s most times more than one employee just up at the front desk chit chatting, which are probably loan officers and the welcome agent. Which I could care less about them chatting. It’s just frustrating to walk into this branch sometimes a couple times a week to basically expect to wait to place a deposit in the bank. It’s not that the tellers are slow. There just isn’t enough working! No one wants to do business with someone who doesn’t respect their time or provide convenience.

My wife and I just moved to KYLE and we made a great decision yesterday by joining the UHCU. We were treated with much dignity and respect by Desiree and the rest of the staff. We were shown all the services and our questions were answered with much knowledge and experience. We were able to get our cards right away, and even were guided on how to set our online account.
Being that Velocity was already a shared branch, it felt like home to us only better. The welcome we received said a lot and we hope to continue a wonderful relationship. Thanks for your hospitality! Continued success…

I am originally from Austin and use the UFCU there as my bank. I now live in San Marcos for school, so it’s nice to have this shared branch bank in Kyle that lets me deposit checks here when I need to without having to go all the way to Austin ! Everyone here has been friendly every time I go too!

I frequent this bank for work. I got to know the tellers who are all amazing people. I finally decided since my bank isnt local I would open an account here. The process was fast, they immediately issue you a debit card on site and I have never had to wait very long in line to make deposits inside or thru the outside tellers. Everyone here is welcoming which included the bank manager calling me the next day to thank me for my business. Also the free coffee inside doesnt hurt the cause either. After having several issues with RBFCU I could not feel more secure than I do now.