Chui Vivian W DDS

Dr. Chui was recommended to me by both my family dentist and my father’s periodontist. Dr. Chui and her staff are professional, friendly, and helpful. Dr. Chui takes an unusual level of care in explaining her approach, treatment plan, and office policies, beginning with the first phone call to her office. She is an expert on individualizing care to her patients’ specific needs, including referrals to other practitioners when necessary to correct the cause of a given problem. Whenever I had a question, it was answered thoroughly and clearly. Dr. Chui even took pictures of the «after» models on my cell phone so I could have a visual sense of what we were trying to achieve and cooperate better with the treatment. The key to the success of any medical or dental procedure involves expertise, clear communication between doctor and patient, and patience on both sides. I have experienced this consistently with Dr. Chui and her staff. The success of treatment is a partnership that depends on both doctor and patient, each has to do his or her part, and Dr. Chui always makes this clear, even when it may be difficult for a patient to hear. Dr. Chui combines art, science, and high patient care standards in her work. I would apply the saying «do it once, do it right!» to her work. If you follow her lead, you will solve the problem and not need costly and time-​consuming «do-​overs.» I recommend her highly.

Dr. Chui was recommended to our family by our dentist and we are so grateful. Where some orthodontists will do the standard recommended procedures, Dr. Chui is extremely detailed in her research of each patient before she even suggests treatment. Her practice is not about simply straightening teeth, but fixing the root of the problems that cause a lifetime of pain and struggle and $$ for most people.
She is dedicated to each patient and treats them like family. She has even given us her home phone number when we’ve had to check in during off hours! She is also great about helping with payment plans that fit your budget.
We are so happy to have found her and will recommend her practice to everyone we can.
Thank you Dr. Chui!

We really liked talking to Dr. Chui since She explains things in completely different way versus everyone else. But, once we decided to wait on the Treatment, all Hell seems to have broken loose with Her and Her staff. Our First Visit that was suppose to be Complimentary, She made us sign something saying all follow ups are to be paid which was fine with us, BUT, on the First visit she recommended to do X-​Rays somewhere else and bring it to Her for review, and We got Charged. We thought this was part of the First visit since She only said go get X-​Rays somewhere else which we end up paying for those as well. She also would not send the insurance company the Code required for the Insurance to pay them, They were punishing us by playing hard on what code to put for first visit. She messed with us for months until they corrected it and we just paid them what was needed. SHAME ON YOU & YOUR STAFF.

I am very grateful for Dr Chui who has been treating my son for the past two years. She has been very patient with us and very encouraging to my son through a difficult adolescent period. His braces came off last month and his smile is beautiful. She corrected his overbite and we couldn’t be happier.

Dr. Chui keeps patients in braces for to long. Not everybody needs every single tooth in the perfect position. She explains & explains & explains Everything. The only problem is she explains in her «dental language» as she calls it. I could hardly understand. But the office staff is great and will explain anything you didn’t understand with the doctor. After my child was in braces for 6+ yrs she recommended to finish treatment with Invisalign. Which cost an additional $ 6000 after the $ 5500 I already paid for 6+ yrs in braces! (Not including $ 5000 I paid for the first round of treatment that was supposed to be 1 yr but turned into 3 yrs) After some research on the Invisalign web site we found out she OverCharged us. After finishing with Invisalign Dr. Chui told us that my child was grinding holes in the retainer and we needed to have a sleeping night guard before the teeth got ruined. (Another $ 1000…and $ 100 every time we came in…1 to 2 x a month) My child needed a general dentist so I asked for a few referrals to someone local and good. After spending so much money already I wanted someone good! She only gave me one business card. Later I found out the dentist was HER HUSBAND! Dr. Ken Lam. I don’t think that’s professional, Referring to your husband. But we went anyways. Talk about night and day! They are complete opposites when it comes to dentistry. She wants everything perfect and I think he is color blind. We ended up with «tooth color» fillings that probably matched someone’s tooth color… just not my child’s teeth and a couple crowns that maybe matched IN THE OFFICE light but not in real light.
Hind sight is ²⁰⁄₂₀ and you feel stuck in the middle of treatment and just hope it ends soon. But it goes on and on. Just like I told Dr. Chui, my child is not going to wear the retainers all the time or even everyday this is a waste of time. All those rubber bands Chris crossing all over the mouth was torture for the whole family.

I would definitely recommend Dr. Chui. She is kind, respectful, and very patient. She takes time to do the right thing and is very thorough. The whole office went out of its way to help our family during a difficult time, and I was always be grateful.

BEWARE!!!
Dr. Chui seems to be nice and knowledgeable, pretending to care about my children’s needs which was FAR from the truth, will intentionally prolong treatment on purpose. I wish I would have gone somewhere else, HUGE MISTAKE! WOULDN’T RECOMMEND TO ANYONE! THAT WOULD BE CRUEL ON MY PART.

Dr. Chui treats patients for far too long, resulting in dental root damage. She shames patients into complying w her requirements, even if they are complying. The office wait is far too long each time. We removed our child from her treatment and sought care w Dr. Charles Low instead, and he is wonderful.

Do not recommend. Regret taking my children to Dr. Chui. One of the worst mistakes of my life!

Dr. Chiu was nice and seemed knowledgeable, but we backed off because we felt it was a bit too much of a high pressure sell. She wanted to get the braces on SUPER quick and it seemed like she was intentionally trying to keep us from shopping around or backing out. She seems very competent and detailed, which is why I have her 3 stars.