Izzy Cycles

I was extremely pleased with the service we received when Bobby made a house call to install brakes on my daughters new bike. He didn’t charge extra for the house call, his rates are reasonable and he is extremely knowledgable and loves to share his knowledge with you. I would highly recommend!

They sold me a bike not fit for purpose, and portable bike rack for the back of car that didn’t fit. I wanted something that I could go mountain biking with as well as on the road, they recommended this bike that had very thin tires which was a «hybrid». I wasn’t convinced but thought hey they must know what they’re talking about. Wrong. The bike is clearly not made to use off-​road and therefore can only be used on road now.
First two rides ended with a flat tire each time and 2 mile walks uphill with bike in my shoulder. Bike not set up properly, gears grinding, chain came off. Charged both times for the tires and lube. Asked for refund or an exchange (10 days after buying it) which was flat out refused.
Oh and when I bought a bike rack from there to attach to back of car it was the wrong one, bobby said he could keep money as a deposit for these new flash ones he was going to order (which cost twice as much) so I agreed. It never came after following up a number of times and finally got my money back months later.
Nice guys but all this plus a few other reasons is why I am taking my bike business elsewhere.

Bobby and Adrian are really great. Bobby came to our house, picked up our bikes, got them fixed in 1 day and delivered them back to us, with a bike rack. I mean really, that is VERY good service! They also gave us a great deal. We went back a week or so later and got a new bike for my friend that was on sale, which she loves. We had some issues with the bike rack and they took it back, full refund, totally understanding of the issues and got us a new one. The shop is named after Bobby’s dog Izzy, who he rescued when he found him tied to a tree when he was biking. Good guys, great shop, fantastic customer service.

I normally don’t leave reviews like this but I just had to because it was the second time of having a bad experience. My first time, took my bike in because the rear wheel bearings were out… the guy lied to me saying that it’s not worth fixing my bike and I should just get w new one from them… keep in mind I have a specialized. he is trying to sell me on a pos… I said no and went down to montrose bike shop got it fixed for 40 $.
2^nd and most recent time I went to izzys was because one of my bikes had to be serviced… I was charged 120 $…they told me it will take a week for them to finish up because they are making changes to the shop… i didn’t mind… I said okay… a week and a half passes they call me telling me it’s done and they will deliver it to my house… I wait, no show… next day I call asking what happened he said he will bring it today or tomorrow… no show I wait another week… it’s already been two weeks. call, same thing no show. The next day again they say oh we’re sorry well bring it… after 2 ½ weeks I got my bike back with a loose seat (bought new one from them), spoke in the rear still making noise, front brake not adjusted correctly… I feel like just the brake pad was changed and they just cleaned and lubed it. Anyways I’m done.

This has to be the worst bike store I’ve ever been to in my entire life. I have a feeling that the other reviews have to be from fake accounts because of how bad the service is here. When I asked them to simply replace my chain on my bike they told me they would be done around 12 and give me a phone call. 12:30 comes by, and still no call. I called them again and they told me they would be done at 3. So I waited. 3:30 rolls by and they still didn’t call, so I called them back. Now they tell me it will be done at 6, which is 6 freaking hours after when they told me it was originally going to be fixed. So I decided to play the nice guy and wait just a tad bit longer because I felt like they would learn from their mistakes. 6:45 comes by, still no call. I call them for the last time and they told me it’s finally done, but I’d better hurry because the store is about to close. Not only did they never call me after they told me they would, but it took them over 6 hours to get to my bike, and they made me rush my ass off to pick it up. Simply the most disrespectful thing you can do to a customer.
Another incident where something like this happened was when my friend needed the wheel to his bmx bike trewed. The same exact thing happened where the workers procrastinated and failed to call my friend after they said they would. It had to take my friends dad to walk into the store to finally get them to work. The poor guy had to wait there for half an hour to finally get the bike fixed.
I like how they have a great variety of bikes for sale there, but their customer service is just rediculous. This store seriously needs to improve on that if they want returning customers.

I haven’t owned a bike in years so I went to Izzys for help– they sold me a bike and a fancy bike rack that required me to have a trailer hitch put on my little car– $ 100 for the rack and $ 300 for the hitch– only to find out the bike didn’t fit the rack!!! Izzys just sold me the most expensive rack they had — they didn’t care that the bike wouldn’t fit the rack!!!
I went to them because I thought they were knowledgeable about bikes and I wanted to buy from a local business person rather than a big box store
I nearly lost the bike off the rack– only by merest chance it didn’t come completely off the rack on the freeway– I went to Izzys for help– and what did they do? they offered to SELL me a special part to make the bike fit the rack!
No More Business from me!!!

This is a great shop. Stocks mostly Giant and Jamis.
Bobby is a solid guy, you can tell he’s passionate about bikes. He’s super helpful along with honest and upfront with pricing. If you buy a bike from him he’ll service it forever afterwards without cost, which is really great, especially if you’re a beginner and you’ll need your bike serviced often to start out with.
The critiques I have to offer are mostly the result of it being such a small shop. I’m only rating a star less because of small inconsistencies I’ve experienced–
Sometimes it was really busy when I went in, and I would usually opt to come back later. Bobby will give you his full attention and talk you through everything to a T when you’re there; but as a downside of that, often when more than one party was there, it seemed like the other would be waiting for assistance for much longer than they should. Also on a couple occasions I would go over to the shop in the afternoon during the hours listed and Bobby would not be there when I wanted to ask him about specific things or get my bike looked over. Also once I went and the shop was unexpectedly closed.
I got my suspension fork replaced. I was told I would be called on a certain day if the repairs hadn’t been finished on time as quoted; I didn’t get that call. Regardless my bike was finished about two or three days later.
But again these are operations to be expected from a smaller shop and I’d still prefer Izzy’s to large-​retail shops like the local Sport Challet.

Great place to buy a bike. Went in with a basic idea, was helped and pointed to the right type and then the exact right bike. Great with knowing what accessories i may need and the best kind of saddle bags for me.
The lifetime free tune up is a plus as well.
If there is any downside, its that hours seem to differ from those on Unilocal.Don’t believe they are open at all on Mondays, or at least not until 7.
Service and selection are great. Cheaper than Montrose Bikes for just about the same item (s).

The owner, Bobby, is extremely helpful, knowledgeable, and honest. He gave me a very good deal on the bike I purchased from him. He spent about two and a half hours discussing bikes with me, and he was very helpful. He did not get impatient, and he he asked me all the right questions, so that I walked out with what I wanted. I have also been to this shop for repairs, and watching Bobby work on a bike is pure art. I will always return to Izzy’s for any cycling gear or repairs. I highly recommend it.

These guys have troubleshooted and repaired my old clunker rockhopper several times, gear repair, wheel alignment, flat tire repair. And they never imply that maybe it’s time for an upgrade. Now that’s class !

Any place that has Bobby working with bikes has an unfair advantage. He’s definitely had a passion for bikes for most of his life, without the snobby elitist attitude. Thorough, friendly, and knowledgable he can answer any question you’ve got and point you in the right direction.
I went in to buy a baby seat, and for a VERY reasonable cost had it mounted and demoed for me and rode off with my baby girl strapped in safe and happy. I will only support this LBS from now on. Much more helpful then that ‘other’ shop!

Super satisfied with Bobby and his staff! He’s a man of his word and will go above and beyond his call of duty to make sure his customers are happy. Highly passionate about his craft, bicycles and riding have been his reason for existence for over half of his life.
If, for whatever reason, he hasn’t been able to stand on his word, he will make SURE you get what you were promised and more.
It’s been nothing but a pleasure doing business with Izzy’s and I would HIGHLY recommend them as your trusted bicycle shop!
Thanks, Bobby!

Bobby bent over backwards to make an exceptional deal for me on a new TT bike. In the event you do not know, Giant does a lot of stuff in-​house now which means WAY more bang for the buck. Do the homework yourself. The Trek, the Kestrel, and the Cervelo TT bikes, at the same price, had lesser quality components.
I got a sick ride for a sicker price, with free maintenance for life to boot. I could not be happier. John is a cool addition to the store — great guy, super chill, knowledgeable and helpful.
Thanks guys. With your help, I hope to get back to the USA Triathlon Nationals and beyond with much better results!

Did not like this place at all the owner miss charged me and refused to give my money back. I went back a couple times since and was still mis treated. Went to montrose bike shop and loved the manager i will always defer friends from izzy cycles.

Bobby and John are honestly the two best bike mechanics on the planet! They did an amazing job fixing up my old bike and I fell in love with riding again. So I just pulled the trigger and got a brand new Giant Reign X! Amazing bike and an amazing shop!

The best LBS! Bobby and mechanic John are both wonderful, friendly, nice people who also happen to be super knowledgeable about bikes and very helpful to boot! I’ve had my bike serviced here many times. I ride a lot (at least 100 miles/​week), and it’s always been well taken care of by these guys. I’ve also bought a lot of gear (tubes, break pads, pump, etc.) Every time I go, I get a lot of personal attention, and I always learn something new about bike maintenance and care.
I highly recommend this shop. It is – by far – the best bike shop in the La Crescenta– Montrose-​La Canada area.

Real nice guys working here. Very helpful and knowledgable. Definitely will be my new place to have my bikes serviced

My review of the remarkable Izzy Cycles.
We Unilocaled and found this little shop right on Foothill Boulevard. In fact, we found a parking spot in front of the store. We walked in and explained our predicament (bike was dragged ¹⁄₈ of a mile — **see story below) and Bobby (who was still working on another bike) told us to bring in the bike and he’d take a look. It so happened, he finished working on that bike within the first five minutes. He took a look at the Hubby’s bike and was able to not only fix it but:
–removed mangled handlebars, installed new (and upgraded bars),
–connected the gears to the new handlebars,
–gave him brand new brakes and gear shifter.
I’m telling you, the bike was sort of messed up but Bobby had it running better then new again. My husband was quite happy with his bike and we were impressed with the quality Bobby placed into his work.
Highly recommend this place, not only for family bikes but for cyclists bordering on pro amateur types. This is the place that will take care of you.
P. S. we were lucky to meet Izzy! ;)
**Backstory in case you’re wondering’ ;)
On the way to San Diego, Hubby and I made a quick stop in the foothill area to pick up my brother-​in-​law. While driving up a residential street, Hubby’s bike partially fell off the bike rack. One of the bike tires was still locked in a strap, that’s why the whole bike didn’t fall of, but the front of the frame and handlebars hit pavement. We must have dragged the bike at least ¹⁄₈ of a mile uphill before a passerby motioned to us and we discovered what happened. We were driving less than 25 mph. I hate to think what might have happened if we were still on the freeway. Where were we to find an open bike shop so late in the afternoon? We called other bike shops in the area, and though they sounded nice, did not have time to meet with us. That’s ok, because we would have never found this spot!

Having just received my new bike from an online retailer it inevitability needed some tuning. I took the bike to the «other» guys and their first question was «where did you get the bike from?» — fast forward me driving to Izzy Cycles requesting the same service and got friendly, no attitude help from Bobby the owner.
The work, time and cost was all mentioned up front and a few hours later I left a very very happy customer. From this point on I will consider Izzy Cycles my LBS of choice.

This place is such a great addition to the Foothills! The shop’s vibe is very welcoming and modest, yet nostalgic in a way that fits the inner-​cyclist in everyone. Favorably, the only thing missing from this place is the egotistic/​elitist attitude that seems to plague every other bike shop. I bought my new bike with confidence and will gladly take my business back here.
tip: if you love to do group rides, ask the owner, Bobby, about the shop rides that he organizes. great way to enjoy cycling with your neighbors!