Sprint Store By America Wireless

This store has always delivered. Not only has everyone always delivered on their word, but when I did have a problem they were all always exploring the options that have been available to them. Everyone needs to realize in any retail setting everything is not available at their fingertips. That is why there is structure and a line everyone has to go down to accomplish something. If your phone is not working because you have put endless number of hours wasting your time on it and it stops working, coming into the store to vent about your issue is not only going to make you feel worse, it is redundant. These phones everyone is using are worth several hundred dollars and if it stops working so quickly or it is broken, you should think what did i do to this before blaming someone at a store who had nothing to do with it. if you cannot understand what some people in THIS store are saying, you probably fried some brain cells from using your broken phone too much.

I went to this store because Asurion sent me a phone that did not work. Vince the manager is really an outstanding employee. The rest of the staff is not very good, they don’t know really anything. They are rude, work at a snail’s pace, and look at Vince for all answers. Vince basically does everything and knows all. I will only go back to get help if he is there. He is extremely understanding, knows what he is doing, and is extremely customer friendly. I wish all Sprint employees were exactly like him. The man is keeping the store running. I would call the store first and make sure he is there. If he is not there, RUN!!!

My daughter’s phone has been dropping calls for weeks. Then suddenly mine and my husband’s phone was dropping calls. We were told that there was an outage. I have my daughter’s bridal shower in two weeks and this phone has been my lifeline. I asked the Sprint Representative how long this outage was going to be, he didn’t know. I asked him if he could let me out of my contract and I would go with another service provider — he couldn’t do that.
I then asked him if I was going to get a credit on my bill — he said to call customer service.
VERY KNOWLEDGEABLE — NOT!!!

Worst customer service, the sprint representatives just look at each other for answers. Your better off going to another location or calling sprint’s customer service number.

They lie about why the never open on time (at least 1 hour late). It happened to me twice. They tried to charge me for insurance saying it was mandatory. They wanted to charge me double for the activation fee.
Let’s not even talk about cocky attitude. I expected that. It is not a sprint store. It is privately owned. Go the extra mile to a corporate store. you won’t regret it.

REALLY wish I had checked these reviews first, hard lesson to learn for the sake of the convenience of going somewhere near work.
This Sprint location (not an official company store, btw) provided me with some of the worst customer service I have experienced;
*distracted staff that kept forgetting to give me things (like my charging cord and to hand me back my credit card, which wound up found on a counter at the back of the store) and took numerous calls while in the middle of working with me. There were 3 of them and 2 customers including me, seriously guys?
*sketchy practices like making changes to my plan and billing that were not explained (if even told) to me.
*no contact information so when I had to make my third trip back for the day (the charging cord that somehow disappeared from the box between it leaving the counter and being put in the bag; the person that ended up helping me handed me an aftermarket brand cord instead of one made by the phone manufacturer) I had to look them up online to find their phone number.

Worst customer service ever! Extremely rude and dishonest staff. I will never go back again!

My mother and I went phone shopping after being dissatisfied with our previous cell phone company and settled on Sprint after their amazing customer service at this location. We originally talked to Ashley about the plans and phones and she was able to easily answer all of our questions. Sophia set up out account really well including getting us the maximum number of discounts and helped when our rebate was denied. The phone I received stopped working, and when I went in, Sophia quickly troubleshooted it and a new phone was ordered for me. I was given a loaner phone and my new phone even came in the next day. The entire staff is cheerful, talkative, and willing to help.

Agreed with the previous reviewers. I am currently sitting in the parking lot of the store, typing this, fuming because these people are so darn incompetent. I have somehow lost access to my online account and was hoping the store could help me change my billing address and account info. After waiting around for like 10 minutes, two workers made eye contact with me but no greeting or anything. They were helping other customers, so I get that they were busy. But a little «we’ll be with you in a second,» or something would have been nice. When I did talk to someone, they said they had no access to my Sprint account (huh?) and I had to go online to do it (which is what I have tried doing but failed!) They also screwed up my $ 100 rebate (the online system said it was never received when they were supposed to mail it in for us) and when I asked them today, the guy said that he wouldn’t know what to do and said he’d ask his manager. He never came back and I just finally left after 20 mins of waiting around. I still have no access to my online account and I just wasted 30 minutes.
I do also have to speak of a previous encounter when we met the infamous rude girl. I have to say, she is seriously dumb (I am sorry but if you can’t even figure out how to start up a new cell service, don’t work in a cellphone store. Just sayin’). Soooooo sure she was the one who messed up my rebate.
Needless to say, I will NEVER come back here again. They hire the most incompetent teeny boppers who are rude and who are about as helpful as a bag of bricks.

The girl that works here that repairs phones is the rudest worker there. She thinks it is always human error for everything wrong. You are better off contacting customer care than going to this store. Trust me.

BRUTAL SERVICE: This is NOT a Sprint company store, it’s a 3^rd Party store with a very pompous staff, too interested in battling with customers instead of going out of there way to assist a 12 year customer that needed a phone, Now I’m off to Verizon seeing this is the best Sprint can do on the front lines, 25 minutes in line to have some girl roll her eyes and wait on the next customer before I was even done with buying a phone, Bottom Line, Hit *2 on your handset or call customer service for the best results, I was expecting Apple in store service but was reminded this store is nasty with nasty staff, 2 years ago I went out of my way to praise the staff here, see what happens when you rent your LOGO to anyone Sprint? good bye for now.