Sprint Store

Went in tonight to have a phone activated and was helped by Israel. Friendly and knew exactly what to do to help us out. We were done in less then 10 minutes. Have always had excellent service at this store. Thanks again Israel for making this an easy fix.

Customer service at this location is the best… John and Julio were there to help us with all our needs and they both were very knowledgeable they made our switch over very easy… I recommend this store and Thank you guys for all your help…

My husband and I went to this location and we met Marcos and he went above and beyond for us. He made sure we got the best plan and was able to upgrade us to the newest iPhones for the hole family. I will make this my new Sprint store.

I visited the Sprint store this morning around 10:45 and there were two people in line ahead of me. I proceeded to wait for an entire hour and never was helped. One employee spent the entire hour activating a phone with one customer and the other employee was transferring data for another customer. The purpose of my visit was to purchase a new iPhone and get a new 2 year plan but I walked out of the store without a purchase. With the holiday season upon us, it would be advisable to have more than 2 employees on staff. I ended up buying the phone online within minutes.

CRIMINALS!!!
These guy added fake accounts and split up numbers on my mothers family accounts and she was getting billed 2 and ½ times what she should have been.
Stay away from here

Came back to return the devices I purchased because I had the worst service ever and they want to charge restocking fees?! For real? Is this how Sprint works? Ridiculous… the guy didn’t even try to help us out. How is it my fault that I had horrible service where I live? So pissed…

Sales told me i was getting a «free» tablet with my purchase of 3 phones and new plan start up and end up charging half of what the tablet is worth and they have the nerve to say well its all listed on your paper work. Well in that case, a sales associate shouldn’t tell a customer it is free if it isnt. So in other words they lie to you in order for you to get it then you better check the fine print cause they’re actually charging you for a «free» item. I left verizon thinking it would be easier going with sprint with better plans, but the service and reception sucks. Once my contract runs out i am getting rid of sprint. The case that was recommended with the cover that opens like a book also sucks. He sold it as a good option to protect the phone and another selling point was the window up front to see who is calling without having to open the cover. well this cover is a crappy cover since it opens as soon as you drop the phone. I dropped my phone and the cover opened and cracked the screen protector. I thought it was the screen but it was just the screen protector. Point being… this cover for the samsung isnt worth it. Get a goos case that actually protects the phone and dont take their advice. Afterall, they work in sales and are trying to get you to pay more than what you need to pay. Im so over sprint that i may just break the contract and go back to verizon. even if it means paying more each month. At least I’ll get service in all areas. I hyped up sprint to my husband and now i hate it. Sprint sucks ass!

So, other than the long wait and lack of employees working the closing shift, the customer service is actually not bad. I went back and purchased a Fit Bit Charge HR on a later day and had to wait again, but once I was helped, their assistance was great. They do try to up-​sell you a lot, which can be annoying, but coming from someone who once worked retail, I completely understand that they have no choice.
Again, 5 stars for knowledge and treatment, 1 star for the ridiculous wait and constant up-​selling.

I added a third line in December through the sprint store in La Habra which I regret, the Manager initially set up the account incorrectly and I was being over charged. I was also told I would receive 12 months free service, no additional fees and no payment for the iPhone 6. I received my bill and it is not what the Manager at the store quoted me. I now see a lease fee of $ 25.00 that I was not told about and the agreement that I signed does not indicate this fee. It’s been a hassle for the past 3 months so far to get my account fixed but now I see an additional fee. The service is horrible and everyone just wants to pass the buck, some say call us back if the issue is not corrected and some say call the store you purchased the phone from. I could have purchased the phone from Sams club for $ 200.00 and saved myself the headache and the feeling of being ripped off. Very poor service all around. I have been a long time customer and have never had such poor service.

Where can I start with this sprint store!!!
*****Customer service here is terrible******

Worst store ever, Carlos promised a call back from management as my iPhone 6plus was not working. Seems like he was worried more about lunch (maybe a hamburger special) than handling my concerns. Everyone is dressed sloppy this is a horrible image for sprint.

My feeling is that we should be flexible and patient in most cases, but this place is terrible. I have no idea if Sprint is aware of how bad this store represents their brand. They never have enough staff. The staff they have are slow, incompetent and for the most part rude. Very bad experience today.

This store is on the smaller side and doesn’t offer repairs like its sister store in Whittier.
What it lacks in size is made up by the customer service by CSR Joseph. My HTC Evo was on it’s last leg so I had corporate ship me a new the HTC One next day. I took my new device into this Sprint location and Joseph was helpful in activating my new phone and advised me how to transfer all my pics and music to my new device. BTW, I went to the Whittier Sprint location the night before and they would not activate my phone since it was a corporate account and I didn’t have the account pin number.
I ended up also ordering the Otter box case and the LG blue tooth headset from Joseph since he was so helpful.
Thank you Joseph for the great customer service and going above and beyond what your counterpart wouldn’t do.

Horrible place to do business with, people working there are cool but the Manager Cat, Kat whatever seems to find pleasure in disappointing you.

This store is always helpful for me. They’ve made exceptions and offered money-​saving advice in the past. Always takes a bit of time, but I think that’s the nature of the beast.

Descent customer service. They need to upgrade the pay machine, like the one verizon wireless has.

the machine to pay your bills sucks ass !!! it’s always very slow or won’t take your dollar bills. and when you ask a sprint work to pay your bill they insist you use the machine even after you tell them you don’t want to.

DO NOT COME HERE. Terrible customer service. The manager (don’t remember her name but she was a middle aged blonde lady) kept me there waiting for over 2 hours and literally did nothing for me. She kept trying to blame me for my phone suddenly not working. Kept avoiding taking responsibility by telling me to take the phone back to Radio Shack where I bought it even though Sprint is the one who backs the warranty. I’m sorry lady but have you read the sign on the front of your store lately??? It says «Sprint». Radio Shack doesn’t allow returns over 30 days so «Sprint» is the one responsible here. She did absolutely nothing for me but waste nearly 3 hours of my time giving me the run around sitting on hold with the repair centers.
Even after all that time she refused to allow me to buy another phone to use until they replace my broken phone. Yes, she would not allow me to buy another phone for retail just so I could get through the next week with a phone… even with the $ 35 restocking fee I was willing to pay. She said she wasn’t going to burn a phone that I was going to return a week later… which happens to be something I am completely allowed to do under their return policy. So she expects me to just go phoneless for a week. Finally went to another Sprint store in Santa Fe Springs and they took care of me in 10 minutes. If you can, go to any Sprint store other than this one.