Wells Fargo Bank

Clerk Vanessa. Great Attitude nice person.
Reach for them stars archive them goals at the end it will pay off

I recently closed my account through this Wells Fargo branch. Although I have been a customer since 2004, I also had another checking account from a different bank that made it difficult for me to continue with both. Long story short, even though my account was closed, pending transactions were done that made me accrue overage fees.
I went to the Whittier branch inside the Ralphs grocery store, the location closest to me at the time, to figure out a solution. That branches Managers customer service was horrible. Very condescending and took no time to actually listen to what my situation was. So I left.
Back to this particular branch where I initially closed the account, the manger Vivi explained to me what happened and what she can do. Luckily, things ended well and I left satisfied.
It’s frustrating having to deal with banks sometimes and no one should expect a red carpet laid out for them, but I’m glad this branch provides good customer service.

I can’t say much, I only use the Atm most of the time I’m in the area. It has a large parking lot.

Wow I walked in to make a car payment and since the car account isn’t in my name they would not accept the payment. Only the person who is on car loan can make the payment in person. I find this very inconvenient. The teller told me this was just put into effect last week. What if an elderly or handicap person can’t walk in their own payments? The same rules apply. This is just one of my complaints, I will be closing my Wells Fargo accounts, I feel they are trying to control way to many things!

The rude staff at this location loves to call during dinner time regardless of the DO NOT SOLICIT notice on my accounts and then they argue with you when you say you aren’t interested. Stick with credit unions stay away from the used car sales tactics.

Awesome service at this location! THOMAS is the best manager I’ve ever dealt with at a bank! AAA all the way!!!

I give Wells Fargo as a whole a 3 star but this branch a 2 star.
I banked with Wells Fargo since 2006. They did just fine for basic needs. When I had a college checking account, it was free and worked well. They then began to charge fees on me. Why pay bank fees when there are other better banks that don’t charge them? I do 100% online banking through Ally now and they pay me interest on every account I have – including my checking account and it compounds daily. I guess if you need to go into a branch location for something then Wells Fargo works, assuming you don’t have an account with fees – otherwise go to a credit union.
Anyway, I have been to this branch a few times and there’s usually somewhat of a wait. I was disappointed with my last visit though. I’ve kept my accounts open there, although I hardly use them, because I like having access to a branch (not all online) and I like their free notary service (or what used to be free). I used the notary (not at this location) probably 4 – 5 times and they never hassled me. I walked in yesterday and asked for a notary and a female banker, who I think is named Laura (first desk on the left when you walk in), approached me and asked if the document was a Wells Fargo document. No, it wasn’t, but that has never been a requirement before. She told me to walk across the street and pay a notary for it, unless it was a Wells Fargo document. If they’re not going to offer me that simple service – the reason I kept accounts with them – then why keep accounts open? I immediately asked to close my accounts and left. I have all my accounts at Ally Bank now and am perfectly happy.