Children’s Primary Care Medical Group

This was a great office before Dr. Hitchcock was still
alive, and before they merged with Children’s Medical Group. Since then, they have been out of vaccines, doctors taking a long time to call back for
test results (probably because they are now seeing so many patients, and are overworked), and the office staff is giving wrong information about a doctor being in the office when in actuality they are out. Also, the wait times to be seen has increased dramatically. Also, their waiting room is now tiny with so many parents/​kids waiting. We are considering switching offices. The only good thing is that Dr. Shah is a good doctor but if the whole rest of the office/​their procedures is a nightmare it might not be worth it.

My Children always received the best care from Dr. Roberts and Bjork when ever we had a visit. I am always able to call with any questions concerning my boys and they are never too busy to get back to me. This is the best location to take your child for quality health care.

Doctor is fantastic and great with my baby. My mediocre experience is with the one rude staff person at the front desk with short red hair. I was surprised at her upfront rudeness towards me and another mother who was there for her child’s appt. I didn’t even want to be there. There was an uneasy vibe in the waiting room. I hope that this review can be taken into consideration so that other families don’t have to encounter this

Dr Hsiesh and Dr Selzer are who we normally see. They are both amazing! We have been using this office for 3 years now and have received great care. The doctors take their time with each patient and speak directly to my kids as well. As a parent I greatly appreciate when doctors allow my kids to be active participants and have a voice in their own care. They are thorough and never dismissive. We have seen Dr Robertson recently on short notice and he was also top notch. The doctors here truly care. It’s refreshing.

I like the doctors at this office and the staff and nurses are nice, but trying to get an actual live person to talk with using their automated responses is terrible! First, when trying to schedule a tour of the facility I was routed through to a call center and waited for about 45 minutes before I could get anyone live. It’s gotten a little bit better when calling to schedule an appointment for my child but trying to get through initially was almost enough to go elsewhere.
Today I tried calling to get nurse advice and I was on hold for over 30 minutes, and again was routed to another call center. I called between 12 noon and 1 pm, and it seemed like I was just waiting for the office staff to get back from lunch. I asked if they had lunch hours and the nurse told me they are just shorter staffed during this timeframe. My experience makes me think otherwise.
1 star for the abhorrent wait times, 4 – 5 stars for the doctors/​nurses and the care they provide.

This practice has gotten better over the years. Front office staff is better than before (friendly, efficient, professional). Can always get same-​day appointments. Dr. Roberts is top-​notch doctor; he provides excellent, evidence-​based care. My kids respond very well to him. They are healthy because of his top 1% care.

love Dr. James

The doctor seems to be fine. It takes a long time to reach someone on the phone to make appointment and earliest appointment is about 1 month from current date. The wait time at the office is short. They validate parking for 60 minutes. After that it’s $ 1 for each 30 minutes.