Jos a Bank

I am so disappointed with this store. Bought a $ 499 suit and you hear this cheap deal/​trick of «you are 1 dollar short from $ 50 store credit, purchase something more to go over $ 500» Really! Do you even have anything for one dollar? A per of sucks is $ 30 there. It’s so disappointing to see a store in heart of la Jolla acts like a sellers in bazar/​marketplace. Would never go back to them.

My boyfriend wanted to buy a new suit so we went in during their 70% off sale. Not only did he find a new suit but he found another one that looked amazing! It was all thanks to Erwin! He was great! He found exactly what my boyfriend was looking for and he was super helpful. He even included me in all the selections which I thought was super cool too! I Would definitely recommend this place if you’re looking for men’s dress clothes. Also, ask for Erwin!!! He’s awesome!!!

My fiancé purchased $ 300 plus items. Was told he could get his slacks tailored. Brought it in and left it there for a few days — close to a week. Came back and they completely forgot to do it!
The only thing they could do was tailor it and get it mailed out to us. I would expect more than just getting the original job done.
Keep in mind. We live in Temecula so the drive is not short. Wasted our time and money!
No effort in making this right! I typically purchase here often and surprise how unhelpful they were to us.
Would not come back!

Special thanks to Jeffery Doll, and assistant Manager Joey.
These two men go above and beyond to bring you excellent customer service.
I have had multiple issues at this location with various other salesmen. But these two have corrected these issues and deserve 5 stars.
Go buy a suit from these guys they will hook you up. Suit Up!

If you want to dress for success this is the place. You can usually find deals.
Erwin takes good care and knows the best sales. He takes the time to make sure things look as good as possible.
Don’t be scared of the prices between the sales and clearance items it doesn’t have to painful on the wallet. With the extra attention you get it sure beats the big department stores. I’ve never had a bad experience and usually love what I leave with.
I would highly recommend giving it a try.

I went into Jos. A Banks here today looking for a few clothing items to attend a wedding. What I found here was my new Clothier. Erwin Santonil enjoys what He does, and that’s making you look your Best for a very decent price. Erwin takes pride in the entire expeirience. Go in and see Erwin if you’re a man who takes pride in his appearence and Erwin will make you look like a Million Bucks for alot less than a Million Bucks. Keep Erwin around Mr. Banks he’s a Very Valuable asset.

I bought a suit last week and the sales rep was informative and helpful. When I came in to pick it up after the alterations, the pockets were not laying flat. They said they would take care of it at no cost and phoned me twice to update me on the progress. The team has provided me great customer service and I will be back again for my next suit. Thanks!

This store has really nice suits but I encountered some impatient, disrespectful know it all attitudes. There is a lady there that kept trying to force us to buy a suit we did not like. I went back when she was not there and I ended up buying a suit for my hubby with the help of Erwin (btw he’s great). We went back so he can get alterations done and that same lady who kept hassling us was there. The suit I got him was tight we all saw that but this lady wanted to emphasize how ill fitting it was by disrespectfully touching his shoulders chests and stomach pointing out the tight areas as if it weren’t apparent already she added comments like you must work out a lot and saw she was very unprofessional. Then she says to me did you pick this out you must not know his size. I just found her to be rude and disrespectful. If you go ask/​talk to Erwin he is super polite and his customer service is phenomenal do not deal with this unprofessional woman you’ll know who it is if she hassle you when you step in the door,

Went here after doing research online for outfits for my groomsmen. I had a lot of different ideas as to what I wanted to do with the outfits. Set an appointment at this location to discuss my options.
When we first walked in, the place was a mess — a far cry from the meticulously kept formal wears tires you expect. Boxes everywhere, clothes crammed into random places, etc.
When we actually met with the person who does the group coordination, she was far from helpful and truly seemed like she didn’t really care if we booked with them or not. I sensed a general air of indifference emanating from her expressionless face. She also seemed to be irritated by the fact that I wanted to different things with my groomsmen’s outfits.
I don’t think I could get out of there fast enough if I ever do go to another Jos. A. Bank, it won’t be this one.

Jos A Bank has the worst costumer service, if you buy anything and try to contact them, good luck.
Now if you are lucky and get to talk to any one, the rudest costumer service ever experience in my life.
I’ll never buy anything from this company again.
I never write any reviews. normally I deal with anything, but, this company deserve to be out of business as they were bought by Men’s Wearhouse, I hope they learn something from them.
All my review is on the online services, no the store, sorry if any confusion.

Not such a great shopping experience, was helped by Leah seems like every chance she had during our conversations she would make mean comments and sarcastic remarks. I felt very disrespected and when I was leaving Leah was nice enough to stare me down all the way to the exit to let me know that she did not care how she treated me. Unfortunately I wish I was exaggerating but I’m not. Was very satisfied with kate though she was awesome and was very professional throughout, thank kat

You know, I had a good experience here. I needed to buy a bunch of new suits for a new job and… well…let’s just say I don’t have the Brooks Bros. budget. Elias met me after I entered and was wonderful. I bought a bunch of suits, and I really do like most of them after having worn them for a few months.
I can tell the quality isn’t as good as my BB suit — you can tell by the way the fabric feels against your skin and how it flows — but I mean for my budget, it was exactly what I needed.
I also was very, very happy with Elias’s customer service skills. He was really wonderful and attentive. Thank you very much for your help, Elias. I do sincerely appreciate your help very much.

Went here because online they said they rent out suits/​tuxedos… they then told us that you can only rent online and not at physical locations.
This store is two levels and we went on a day where it was closer to 90 degrees outside.
The upper floor had no A/​C so imagine how hot it was, and heat rises!
To top things off, the salesperson upstairs was yelling at a customer for not making the purchase today, the customer wanted to sleep on it.
I see a lot of commercials for this store, but I will never be back.

I came to this location because it was closest to where i live in PB. Right as i walked in, my wife and I were greeted by John. John was very helpful in getting me a suit that looked great and fit well. Great experience overall. There is only street parking, but the street seems less crowded than other parts of La Jolla, so the parking was not too hard.

Wished my guy was more thorough when he told me what a great military discount he got at Jos a Bank. They’ve got some kind of special for vets 3 suits/​$ 800 and supposedly each suit is about $ 800+. I wounded up getting a patterned Navy blue suit for $ 275 but I wouldn’t say the deal is anything great. Men’s Wearhouse sells their suits just about the same price. Unfortunately, their tailors were also on ‘vacation’ and the guy that helped me out was absolutely ‘certain’ that I was a size 34 waist although most of my trousers and jeans are 32. I felt that his feedback were a little exaggerated as well. I mean, every suit I put on he kept throwing compliments and how great I looked in each one of them. *Pause and eyeroll for effect.
I felt a little pressured to buy but nevertheless I needed a suit anyways for a business interview when I join the civilian workforce sometime this year. In the future, I’ll stake my business with Men’s Wearhouse instead.

We came here to choose my fiancées suit for our wedding and to pick outfits for the guys in our wedding. After an awful experience at mens wearhouse, the service here was a breath of fresh air. Irwin worked with us to figure out a suit that would work for the range of sizes in our bridal party, and we found the perfect suit for our wedding. Very happy with the overall experience and service.

I came to the La Jolla location in a bit of a pinch 2 weeks ago. I was to be a groomsman in a wedding in 10 days, and although I had given my measurements to the groom, the suit I received from Jos A Bank distribution center was not a good fit for me. I looked like a child wearing my dad’s suit.
Although their policy was not to do exchanges, Kimberly took one look at the fit of my suit and pretty much dropped everything she was doing to make sure the situation was righted. She called every local Jos A Bank location from SD to LA, and when no locations had my size, she called the distribution center and had them over-​night me a new suit, at no charge.
We took measurements with a similar suit, and the alterations were rushed in time for the wedding. The new suit was even ready 2 days ahead of when they told me it would be ready. The new fit was great, and was well worth the $ 55 I paid in alteration costs.
I would definitely recommend this location based on the professionalism of their customer service.

No wonder BANK is in the name. The men’s clothing here is definitely BANK. For a nice dress shirt it’s about $ 90-​$ 115.
Don’t be deceived. This is a 2 story store — suits and dress shirts are located upstairs.
Older building and the customer service is good — a tad annoying — but still good. I swear we were just in there for not even 10 mins and the employees smothered us. At least they were nice enough for us to use their private restroom!
Nonetheless, they have sales which helps offset the expensiveness. I have to admit, I love me a man who dresses well and in suits!!! HUBBA HUBBA!!!
Definitely a break in the piggy BANK…

I needed a light color suit for a wedding and I’ve been to 3 other places before i heard about the 70 percent off discount on tv.
I went on sunday at 3 and it want busy and Erwin greated me and asked me what i was in for and told them i was interested in the sale and he ask a few messuerments and messured my arms. then took me to the area were most my sizes would be. thought that was good service.
i stayed by a three way mirror n he brought me different styles in differnet light colors so i could see differnet colors and styles. asked questions gave me honest answers. then i chose a suit and he showed me shirts and ties matched socks…
the end i got about 700 dolors worth of stuff and paid 250 for a nice suit and great service with no pressure. it was a good experiance.
i will go back.

First time I’ve been in a two story J A Bank.
I just came to exchange some ties I bought that were too short, and they
took good care of me… no problems.
Fast service. Kind people.