Sheraton La Jolla Hotel

The GM Craig called me back to tell me he is imposing a smoking fee of $ 250 and was yelling at me and would interrupt. Extremely unprofessional and rude. I’m s platinum status and in 30 years, I’ve never had this happen. I don’t even smoke!!! Refused to even consider what I had to say. Don’t spend your money here because nobody deserves to be treated like this… especially as a platinum member!

This is a good place to stay a few days. Nothing fancy, but it’s nice and it seemed clean. Staff was friendly and it was an overall good experience. My only complaints would be the $ 15 parking fee per night, and the fact that at the bar they tried charging us drinks we didn’t even order. We told the waitress and she said she «forgot» to remove them (why were they there in the first place? Lol). I would recommend it if you’re looking for something affordable but still nice :).

I have mixed feelings about our time at this hotel. The pool area, with whirlpool and koi fish pond were lovely. The staff at the front desk, also lovely. However our view of the parking lot, really sucked, and our room wasn’t cleaned the first two days, I had to call and request it. Also if you are traveling with a child, I don’t recommend the traditional rooms, ours had a tiny bathroom that makes coming in and out very hard. I couldn’t maneuver my way in to help my son, etc. The toilet and door were only less than an inch apart when the door is swung open. BUT the pool was very clean and very warm, we spent plenty of time there. The room isn’t gorgeous and the carpet could use a cleaning! But overall it was like my rating A-​OK. Next time I will make sure to get a Starwood preferred room, I hear those ones are much roomier.

As a lifetime SPG Gold and annual Platinum member, I’ve seen my fair share of varying SPG and non-​SPG hotels. This is one of the worst experiences I’ve had. I’ve stayed at this location twice — the first time wasn’t ideal (no sound proofing — so I heard everything neighbors did and watched all night long. so no sleep). Second time I stayed they were nice enough to upgrade me to Jr. Suite — room itself was nice and comfortable — HOWEVER — the bedroom is positioned on the front-​end of room, right by door, hall way with tile floors and elevator. You literally hear EVERYTHING as if your bed is in the middle of the lobby. To top it off — I had dinner at the restaurant (drove 20 hours and just wanted quick good meal) — food was mediocre — room charged it — went to bed. Shortly after falling asleep I start getting calls to my room phone — finally pick it up and they tell me there was a problem with room charge (they had all the details of the transaction — total amount, my full name, etc) and that I needed to give them my CC # so they can close their books for the evening. Of course I wasn’t going to give # over phone. so I get up head to restaurant and they know nothing of it. Apparently restaurant/​hotel got hacked and some scammers were trying to steal my info — GREAT!
next morning I mention it to front desk staff — they address it by saying sorry.
I specifically ask for manger who defensively tells me they’re looking into it. After pushing a bit more he finally offers me some SPG points — which I never received. WHAT A NIGHTMARE! This place needs to be torn to the ground and rebuilt with new management brought in. I will never stay at this location again — and will advise others to do the same.

This is our first time saying here. I have to say that this will be out place to stay from now on. It is a beautiful property. It was very quiet and we enjoyed our stay. I did not like the $ 15.00 parking charge per day for hotel guests though. Parking should be included in the rate. That is the reason for the 4 star.

I stay at hotels constantly and this by far was the worst experience I have had in a while. I booked my room online on their website and arrived right at the check-​in time. The front desk clerk was really rude, and seemed upset that I was checking in so early. First off, it was past the check-​in time, and secondly he was not pleasant at all.
I received the «only’ room they had available for me, as the front desk guy claimed how busy they were. I went to see my room, and noticed it was right by the ice machine and the door to the building.
This hotel is set up so oddly, there are several buildings that house the hotel rooms. That part would be fine, except all of the buildings are locked down with heavy glass door on each end. This is La Jolla and a very safe area, so surprised they need so much security. Even that would be fine, but any hotel room next to these doors is a NIGHTMARE. They should not book those rooms out at all. People come in/​out of those doors all day/​night, and when the doors close behind them, they make a loud sound. I went into my room and tried to relax, but within just 30 minutes of me there, I was completely stressed out and cranky. The maids were coming in and out and there was so much noise!
I went back to the front desk to try to change my room, and again he was rude and said that they didn’t have anything, and basically tough luck. I on my way back to my room spoke with several employees on the property, and they all said that the hotel was empty and NOT booked up. I was booking on a weekend, and in this area, hotels are only crowded during the week for business. Nobody stays on the weekends, why I got such a low rate on their website.
The entire night I did not sleep due to all the noise. I probably got maybe 2 hours tops. That is ridiculous in a hotel to not be able to sleep. I was pretty upset.
When I checked-​out, the gentlemen working at the desk then were a lot nicer, and even agreed with me how I should of gotten a room change, and said the hotel was not full. They gave me the business card of the manager, so I could email him to tell him about my experience.
I emailed the general manager, and he never responded! What horrible customer service this hotel has! I used to stay here before, now I will NEVER go back, nor recommend this place to anybody! There are plenty of other options, and this hotel sucks! The restaurant isn’t good either and the bar is boring. Only thing going for it is being closer to the 5 freeway then the other hotels in UTC area, but the Hyatt and Embassy Suites are way nicer!

The pictures used for this hotel say far more about the talents of the photographer than the merits of this hotel. The location is fantastic, and quiet, near a Whole Foods, and Peets, very close by. The pool area is decent a nice place to sun for a bit between meetings or whatever.
And… we hit a brick wall for nice things to say.
This place seems to attract the shadiest clientele.
To wit, our last stay this past weekend, and by last, I do mean LAST, there was a drunk guy in the pool area throwing off F bombs so that the whole court yard of room could enjoy his reverie for a full 30 min. I don’t think security ever came to shut this a*hole up.
As if that was not enough, then the guest next door to us, tried to break into our room by slamming the adjoining door against the lock, scaring the crap out of us at 1:40 AM. Probably another drunk stymied by what he thought was a stuck bathroom door. We called security, again, nothing as far as we could tell. The hotel did not secure the deadbolt btw, so the fool next door almost got in, if it wasn’t for the 2^nd lock. What a nightmare.
For the record I did not mind, as you might think one would, the several kid swim teams that were making lots of kid noise, that could happen anywhere. It’s the drunks I can’t tolerate.
The place is really dated, the bathrooms and rooms are clean, but so dated that it’s hard to make them look actually clean. Once we almost got attacked in the parking lot by raccoons. The WiFi was OK and free for us. Parking very expensive and for what… the whole thing was empty.
The HVAC controller in the room could not be powered on, period. We had to open the windows and use natures AC.
From now on, I am going to spend the extra $ 100 a night and go Estancia. Just less crap you have to put up with.

I stayed here with a few of my friends before my wedding and was impressed. The hotel is a little outdated and it’s not a modern establishment but I had great service during our 3 night stay. We also used the Sheraton for our guest wedding block.
The hotel itself is in a great location off the 5 fwy and close to the Whole Foods Shopping Center (it is walking distance — maybe less than 10 minutes), it’s a 10 – 15 minute drive to Downtown La Jolla and the beaches, 10 minutes to UTC mall and 15 – 20 drive to Sea World, Ocean Beach and maybe another 20 minutes to the zoo. It’s also very convenient if you need to visit or conduct business at UCSD.
I worked with their Conference Services Manager for room blocks and she was very accommodating even after after the block rate ended. I had two guests reach out to her and she gave the rate, no problem. She even upgraded my room to a suite for a small fee. On the day of the wedding she gave me and bridesmaid a complimentary cheese and crackers platter.
Check in was easy and the room was nice first floor I think of the D building. We were given a voucher for the restaurant 50% off a meal. Our window faced the pool. We had a king size bed and a pull out couch. It was fairly big. It was great size for the hair and make up for the wedding day. We had two bathrooms, sinks, closets and two mini refrigerators. That was helpful in the bridal suite. Check out was easy.
This hotel is not your modern, sheek, glamorous place but if you’re looking for a good, convenient place to stay with amenities this the spot! I would recommend also for a wedding block.
I do have one complaint — parking is $ 15 a day (boo!)

I experienced a BAD DAY, on the first day here. Not good
Order something from room service, (three sodas), told it would be there right away. ½ hour later, still no service. Called and was informed the lady hadn’t even left yet… Cancelled order and then some male waiter tried to deliver without even knowing of the cancellation.
Poor communication
Should be 2 stars, not 3 but want to give them a chance…

We stay here year after year if not twice a year, whenever we come to San Diego. The hotel employee have always been great, rooms are clean, but as I’ve always commented on that the rooms are dated, carpet old.
This stay was for 5 nights. We were alerted to take advantage of the Club Lounge. After all these years of staying here we didn’t know about this. Well it was fantastic, breakfast in the morning, fresh fruit, oatmeal, cereal, toast, bagels, hard boiled eggs, coffee, juices. In the afternoon you can get hot appetizer snacks, fruit, cookies, soda, beer and wine. We loved it and the women who run it are fantastic! Super nice, Raya and Rhonda.
The only major complaint we had this visit was the key situation, 3 card keys always had to be replaced at least 4 times. The card key was not working to unlock room, executive club, pool, it was always something. We did hear from other hotel guests that they were having the same problems with the keys.
Other than that a good stay as always.

No long review here, just a bad room with a very noisy A/​C. Add the $ 15 parking fee and you’ll not only be disappointed, but also tired from lack of sleep.
Don’t take my word for it, here’s some sound effects to go with the review:
The staff didnt seem all that surprised when I showed them the video and offered 2500 SPG points, SPG members, you know how much that is worth; beside AMEX offers the same reward point if you use their card to book a Sheraton hotel (
). Bottom line, they didnt care.

The Sheraton La Jolla has all of the shabby with none of the chic. If it wasn’t so darned close to my business I wouldn’t stay here at all, but alas here I am again for the 50^th time. The hotel bills itself as a «resort» but it’s the kind of resort you’d find in a dystopian future where robots have inherited the Earth and humans have lost the will to live and must be safeguarded in their little cow pens. The pool is outdoors and «pretty» in a retro 1970s way. Forget about using it in any sort of weather though, sunny (unless you like lobster) or wintery since there is no shade whatsoever. The koi pond is a nice touch and probably the only reason this gets even 1 star (well that and Unilocal forces me to give at least a booby prize). The rooms are drab and an odd green color reminiscent again of better days. I half expect to see frays in the draperies (bedding since they have plantation shudders) that even Scarlett O’Hara would reject, but somehow they manage to keep up some appearances. I will be checking the bed thoroughly for critters regardless. There is a green couch oddly placed off to the side, is that for when the nurses of this looney bin need to spend the night?
Speaking of losing the will to live, that perfectly describes the staff here as well. Unsmiling, insulting, and unaccommodating even to their best customers. I personally suspect they each have AirBnB rentals on the side and are sabotaging the hotel business one night at a time. They won’t win any miss congeniality awards either.
Also note if you are not in the executive building be prepared for NOISE.
All in all a must avoid unless you have business at UCSD.

This hotel was not as nice as I expected. I’ve always thought Sheraton hotels were very upscale. Note that I’ve stayed at all kinds of hotels from motels, Best Westerns, Days inn, Courtyard Marriott, Marriott, JW Marriott, the Langham, Hilton, the Westin, all kinds of European hotels, high end and lower end Vegas hotels, so I’m
not extremely bias. But perhaps I am?
Regardless, this hotel is outside and has two floors. It feels like a Courtyard Marriott or a college campus dorm. You need a pass key to get into everything like the pool, outdoor bathrooms, the hallways, etc.
I also found that the bathrooms were really small, like what other have already said. The rooms were pretty spacious though. I had two Queen beds, so quite a bit of room for just one person. There’s also a microwave that came in handy (very clean) and a mini-​fridge. They have a coffee machine and Starbucks coffee, so that was cool. There isn’t an outlet next to the bed so I had to charge my phone across the room at the table. Kind of inconvenient if you’re used to sleeping with your phone (I’m guilty).
The desk table was dusty though, pretty gross.
At night the AC would be pretty loud so had trouble sleeping. I enjoyed the jacuzzi at night, actually pretty huge so can fit 2 groups of people. The pool was also quite large, but I didn’t use it since it’s too cold.
They have a pretty little fake waterfall next to the jacuzzi which makes your experience feel very tropical. There’s also vending machines where you can get soda/​water/​and ice. A little overpriced for Diet Coke at $ 2 per bottle.
The kitchen closes at 11pm on weekends so it sucked checking in late and having nothing to order for room service. The shooters bar was apparently open until 12am though if you want to hear so music, get a beer, and some bar food.
I was pretty grossed out by all the crickets that came into my room. I saw a total of 3 come in within 2 hours. They seemed to be all trying to find each other. I sadly had to catch them and flush them down the toilet to ensure the crickets didn’t get all over my clothes when I was asleep. The windows are also wooden shutters which was kind of weird. I stayed on the first floor and my window faced the parking lot. If I wanted to keep them open then everyone can look right into my room. I kept them closed the whole time obviously but it was weird to have them shut during my entire stay.
I think I was satisfied generally until I saw those little critters. The hotel is also not walking distance from the beach but is very very close by if you are driving. The surrounding shops are pretty simple, not luxury brand shops which is what I thought they would be. You can also easily access the freeways, which are just down the street.
I would recommend staying here since it was peaceful, not too busy, and conveniently located. Just make sure your room is clean and no bugs. 3.5 but rounding to a 4 because I liked the hot tub and the quietness.

This place is a solid 3, neither more or less.
First off, if you’re business traveling or visiting family at UCSD, it’s totally sufficient. If however, you’re on vacation — please note — this isn’t really in La Jolla proper (ie. by the beach). This Sheraton is basically a box located off the freeway where they’ve thrown a bunch of palm trees about. There’s nothing vacation about this location. La Jolla proper is a 12 – 15 minute drive down the hill from this location.
I’m SPG Gold and was told late check out would be tough with holiday schedule. That’s fine, I get it. It’s dog friendly however, the Westin San Diego has far cheaper pet policy than the Sheratons in SD which is odd because Westins are a better property class imho.
Rooms are basic and spacious. No bells and whistles. No robes, no mini bar, no fun. Ha! It served a purpose for our holiday weekend but I probably wouldn’t stay here again.

Great place to stay. Friendly staff and everything is clean. The deluxe room was beautiful. Nice garden area with Koy pond. Gym and pool areas are clean also. It’s near shops and restaurants and right next to the 5 freeway.
I’ve read some of the negative reviews about this place, and they’re nit-​picking. If a hotel is CLEAN and the staff are friendly, then that’s all that matters. We’ll be coming back.
Only thing I don’t like is the parking fee. $ 15 a night. At least you know your car is secure, I guess.

Had a great stay here over labor day weekend. Upon check in we were given a coupon for their restaurant, Humphreys. I’m a bit bummed we were able to use it but we were so busy with activities during the weekend.
The room was very nice. We were in building B and had a pool view room. There was a card saying if you don’t want house keeping they would credit you $ 5 per day. We didnt take advantage of this but I think it is a great idea.
The pool was a bit too small for the property. Yes we did go during a holiday weekend so it might not be as packed as usual, but it was hard to find a spot to sit. When we did we put our stuff down and went in the pool however it was filled with screaming kids and no parents taking care of them.
So minus one star for the small pool as well as the parking that you need to pay for. Other than that we had a great stay.

If I could give this place a zero I would. I am
visiting from LA for Mother’s Day weekend and I am so disappointed in this hotel its unbelievable. Spending close to $ 700 for two rooms for two nights means that I should at least have our rooms cleaned once. For some reason the hotel has concocted this grand scheme of not cleaning the room and becoming eco friendly. All BS because you have to opt out of the cleaning. We wanted full service.
We wanted our room cleaned mainly because it was infested with spiders. I killed 3 in my room. THREE SPIDERS! I uploaded pictures of the murder scene as proof. The other two were drowned in the toilet.
When you think of La Jolla you think of fancy, clean, crispy, expensive, first-​class, world rated service and that’s not what I experienced at this hotel. It was below par and ruined my experience.
Management was not helpful either. The condescending manager, whose name I’ve omitted, was extremely rude. Do yourself a favor, go somewhere else.
Starwood, this is specifically for you: fire your management/​marketing team. This is the dumbest protocol I’ve ever experienced at a hotel. I shouldn’t have to yell for clean towels.

We had a 3-​night reservation here, also my first Starwood property experience. This is considered a 3.5* property, although I’m not too familiar with the different ratings. For example, Las Vegas hotels are on a completely different level and prices are often very volatile. You can find reasonable rates at under $ 100/​night depending on the time (e.g. before winter holidays).
Prior to this location, I checked out other competing properties of similar caliber, amenities, and ratings. Surprisingly, this location offered the best price considering it’s in La Jolla, and there’s plenty of (free) street parking in the afternoon and evenings.
What I liked about this property:
— Has a beachy feel, but it’s a bit hidden and surrounded by trees
— Accidentally left our keys in the room, but the front desk reception were very prompt in resolving it and authenticating my identity
— Very quite despite its close proximity to the freeway
— Free wifi and plenty of street parking ($ 13/​day if you want a reserved spot)
— Fast checkin and checkout
— 500 starpoints or a coupon to lunch/​dinner for going green
— Free bottle of water and coffee inside each room
— Excellent cancellation policy. Not all hotels are created equal, especially if I need to make last minute changes or add additional rooms (may require re-​booking)
What I didn’t like about this property (minor):
— Showers have very little pressure
— Bathroom door doesn’t close perfectly, so sometimes it will randomly creak open
— No view of the beach despite the beach-​y, vacation-​y feel
— Humphrey’s was closed the two times we tried to go despite the open hours of operation within the property
Overall for two people, we had a very pleasant experience here and highly recommend staying here as it’s more budget friendly than staying in Torrey Pines or even downtown Gaslamp (unless you like the nightlife).

We decided to stay here this year for an annual tournament at UCSD. This hotel on the hill and is located near UCSD.
We checked in at the front desk by probably one of the most friendly hotel staff I have had the pleasure to work with. We had a nice conversation with him and he told us where are room was located and explained to us the amenities of the hotel. This hotel reminds me of a vacation resort type place. It is actually several different buildings that surround a beautiful pond and pool area.
The room had a large comfortable king size bed, couch, desk, tv, and large bathroom. The sheets and towels were clean. There were NO noise issues so I slept through the night both nights, which is a huge plus!!!
Prices were extremely reasonable, service was excellent, and I would definitely stay here again. Only downside is they do charge for parking!!!

Overview: The Sheraton La Jolla Hotel is a ~3 star class motel-​style hotel (where the buildings are not connected and arranged in rows) atop a small hill, about a block away from the UC-​San Diego campus. Included is a 50% off coupon per night of stay to their hotel restaurant, Humphrey’s.
The Establishment: Large centrally located outdoor pool, two restaurants in the main building (all buildings are separate and you must cross into the courtyard to change buildings), no building is higher than 2 stories, and parking is $ 15/​day (as of Jan, 2015).
The Service: Friendly but not spectacular. For some odd reason my room key ceased to open the door to the building I was staying in after my first night of stay, and after calling, it took ~15 minutes for someone to come on by to let me in.
The Room: No central A/​C, slightly dirty feel to the carpet, and the warning of carcinogens were the immediate downsides to my stay. Fortunately, there’s a mini-​fridge, free Wi-​Fi that worked (fair amount of disconnects), and a clean ironing board. 2^nd story view (which is as high as this place gets) isn’t anything to write home about.
The Bathroom: Very average, but at least with good counter top space, a bathtub with shower, and a toilet that works well.
Conclusions: The Sheraton La Jolla hotel is a fairly average hotel in a spectacular city.