A-1 Self Storage

It is really easy to say that A-​1 Storage in El Cajon and La Mesa is truly «A-​1.» While their rates are comparable to their competitors, what they really excel in is great old-​fashioned customer service. Both PATRICK at the El Cajon location and ERIC at the La Mesa location do their darndest to make sure that all of your needs are addressed and actually make it happen and not just give lip service. They take pride in providing great service. While I was disappointed that neither locations are climate controlled, it was Patrick who looked into their facility in La Mesa in a more moderate climate for my storage needs. Eric is VERY conscientious with his after-​rental followup making sure that the relationship is going right. Both locations are very clean and well-​maintained. It is great to see a company that provides a good service and aims to follow up with good-​and-​friendly personal customer service.

The easiest move into storage EVER! From the beginning to the end, A-​1 Storage is the best hands down. Fran, an employee there was very helpful and informative. She showed me the sizes of a couple units to find exactly what I needed. Did I mention, this is the cleanest storage facility that I have ever been to. There are easy access huge 10ft elevators with carts next to them to get your items to your unit with no complications. The facility stays open until 10p.m. wherein most storage locations close at 7−8pm. I give this location and employees 5 stars for their excellent service, thoroughness, and a peace of mind, knowing that your items are safe and secure. I recommend this particular storage location for all of your storage needs. Also GO and SEE Fran at the front office. She’s Awesome!

Just finished a 5 year rental term at the A-​1 storage on Spring Street, La Mesa, CA. Clean grounds and friendly staff. Payments easy to make at kiosk or online. Would recommend this facility to anyone looking for a legit safe, clean and friendly storage site and staff.

Coming here last second when moving my son out of the dorms. Fran was friendly and welcoming, walking us through the options and pricing as well as giving us a great introduction to the site.
She even helped research non-​site options to help us make an informed decision. Their facility is clean and nicely managed. The flexibility of month to month and proration is much appreciated. We know where to go for self storage for the rest of his college!

Great assistance, I’d recommend coming here. works with you, very friendly, clean.

An efficient and clean storage space. It is good to have staff that have tenure in this facility. Thy get to know their customers.

Awesome experience! Great customer service. Units are safe, clean, and affordable. Thanks for all your help ladies, especially Fran.

Checked in for my 3 free boxes and more amazing deals. Fran had GREAT customer service and the building was very clean! Definitely recommend this place!

I wish I could give 5 stars because when we first chose to rent a unit from here, our experience was great.
However, after moving our apartment in our unit before my S/​O deploys and having only a few days to do so, we chose to do it all in one night. We left the grounds around 10:30 pm since our Uhaul truck had to be back at 11:30. I received a very nasty and rude phone call from one of the employees here. Threatening to evict us from our unit since we were on the grounds after 10pm…
But, I thought this was 24 hour self storage? I can’t access my personal belongings after 10pm? That is unheard of… To also to evict us because we are moving our things in to your unit, and giving you money, because we were there 30 mins after «were not supposed to be there» what the f*ck?
It would have be great if we were told this prior to renting a unit, or I just would have went back to Uhaul and rented from there.
Just the sheer rudeness of this woman has made A1 lose a customer due to poor customer service and lack of communication with customers and the «rules» this place has.

I never rented a storage before, this was my first time and it was great !! Really good prices, clean, organize and excellent customer service, ask for Lulu and she will help you always with a smile.
Thank you Lulu

I’ve been a loyal customer since 2009… the Staff past and present have been and are Great people.
Matt has been a great help with upgrading me to a larger Unit at a great rate… I appreciate the time and attention that was given!

Great prices on their storage units as well as offering great service! We saved a lot of money because of their specials, especially on the 5×10 storage unit.

Thank you manager Fran and staff for such an awesome rental experience! I felt safe and secure and safe to be there and leaving my household stuff. The process was quick and easy and most of all the facility was clean! I am definitely going to recommend this storage place!

I had to move on one of the hottest days of the year and already stressed about my living situation hence putting stuff in storage while I figure it out.
Tara was funny, kind and very professional. I was not expecting to have such great service from my experience in the past at other storage facilities.
Thanks Tara for bringing light to a stressful cumbersome situation.

Got a 5×10 for a great price on the ground floor. Fran is awesome and helpful! Thank you!

They increased our rate after 6 months, however, at the time of signing for our unit, we did not know that price offered to us was only promotional. Felt really misled since we did not know the extra charges were EVER going to take place. We thought the price we were offered was just that…
Emailed them with my concerns of this surprise change knowing that the price won’t go back to its original, but that whoever aided us failed to mention that it would increase after 6 months. Ms. Stella Cook, who we have been in contact with, claims they have notified us prior the increase, however, I have no record of any mail or email telling us so. Our only emails from A-​1 are invoices and payment receipts. No letter stating, «Hey guys! We’re charging you more money now. K bye!»
I am well aware the price will not be as originally offered. Cool. I also have no choice but to pay because my precious belongings are still there.
Just wanted to let them know that they misled us into thinking the price was set and to let us know from the BEGINNING NEXT TIME that it was ONLY PROMOTIONAL. There is no need to cover up with, «Well the rate increase is automated and I made sure it did it at the right time.» Ok. But did we know? No! Because it should have been said at the time of signing.
Anyway. Like I told them, I hate to think that misleading customers is their purpose because I would like to be a loyal customer in between all my moves. But that’s how I felt.
EDIT: While I have checked every paper file and every email folder I have, I still have no trace of notification that my rate would increase. Anyway. Stella had reached out to me resolving the issues pertaining to our account. Thank you for explaining the process much better. Now we won’t feel blindsided by rate increases to come. That’s all we needed. Notification and communication. Hopefully everything goes smoothly from here on out. Thank you again for your time. I do hope you notify all your customers next time about promotional vs. non promotional prices.

No complaints! Excellent service!
Just what I need moveout from one apartment to another. Nice facilities.

Fran is the best! Very helpful and welcoming!
Very secure place to rent storage units, and I was highly impressed by the level of professionalism that was shown to me. This is the place to rent!

I just got a storage here. I’ve had units before, but this place is legit. Fran was an excellent representative!
A little background:
I used to go build houses and give food to the homeless with Brian Caster and his family during my high school years. The Caster family owns the A1 — so It’s always been in the back of my head for my storage needs. I don’t always have the same view points as the Casters, but they run a solid business. I had another storage facility for about a year in East Lake, but I wanted to use A1 — it just wasn’t convenient then.
Looks like they’ve opened up a ton of self-​storages around the county, and the technology is top notice. Remember when self storage was a key pad and you bring your own pad lock? Well this place is a key pad that’s got a cool gate that opens upward, and the locks (though purchased from A1 at $ 10) are not easy to cut. You’d have to drill into the lock to remove it. No smash and grabs here!
I think my stuff is safe. It looks safe and secure. And I think in the end, all I want is my stuff worth about $ 100 bucks to be safe with me paying $ 140 bucks a month.
Fran was EXCELLENT. Showed me the place before and took care of me getting my paperwork in order for rental. Very professional, and personable. This place is also clean as can be, which is pretty awesome.
So good to be using A1 after all these years!

Thank you Fran and Lulu :)
Excellent, professional and friendly service. Going through a divorce is stressful enough and keeping my belongings safe until I found a place to live was so important to me. The facility was clean, organized and safe. Thank you Fran and Lulu and the staff at A-​1, you’re all awesome!!!