Babies R Us

**My experience here was with a dog, not a baby, and my review might be best disregarded**
My sister’s dog slipped a disc and is currently too gimpy to accompany my sister on her on her evening jog. I had gone to Petsmart to see if there was any sort of a stroller or carrier for the dog to no avail.
I went to Babies R Us just to see if there was anything in my price range that would work for the dog.
I tried to be somewhat surreptitious upon entry, fearing I would be reprimanded for bringing a dog. There I was, no doubt humming Mission Impossible music and with a Pekingese poorly concealed in my cart, and I was noticed before I even took 3 steps into store.
«Welcome to Babies R Us. Hey, cute dog!»
Whew. No reprimanding yet, but I do not have a future as a covert operative.
I proceeded to the baby carrier section. There was a great deal of selection, with baby carriers from about $ 21 to some more high-​end ones that were around $ 160. They looked like they would work great for a baby, but would be wrong for this fur baby. She doesn’t like being upside down at all, and they looked like they would put pressure on her lumbar region. Dang. On to the strollers we went.
I was standing by the umbrella stroller stand and trying to discern how the nuts they fold open. All of the sudden, an employee came up to me. «Oh crap oh crap I’m busted.» I thought to myself. «Can I lie my way out of this and say she is a baby with hypertrichosis???» Gah! Instead of lying, running, or doing anything else to distract her from the dog in my cart, I freeze like a tabby cat caught trying to open a birdcage. When some people look danger in the eye, they blink. I’m not proud of it.
The employee did not notice my apprehension, or perhaps was polite enough to ignore it. However, instead of chastising me, she asked if we need help. Sister, you have no idea. The way my stroller hunt was going, I probably wouldn’t have figured out how to expand or collapse a stroller until Christmas.
I explain to her what happened to doggo, and that I want something light and convenient to put the dog in that will also be inexpensive.
By the time I finished my story, she had folded the stroller open and attached the sun shade. If she thought I was insane, she did an excellent job of disguising it.
We set the dog on the stroller but she was averse to having to sit like a baby and be strapped in. The ensuing wiggling made me feel that this was not a stroller to get for a dog with a bad back.
The employee (I don’t remember her name) walked me through the stroller aisles and listed off features for a few strollers in my price range. None of them seemed like they would be appropriate, and I told her so. She turned and gave me a searching look. Perhaps she was wondering if what I will henceforth refer to as the Great Puppy Stroller Search of 2016 was some sort of prank.
But even if she thought it was a prank, she continued to assist me. She asked if I was opposed to a pre-​assembled stroller and walked me to the end of the aisle. Sitting there was a stroller perfect for the dog with an orange clearance sticker that says $ 40.90. I set her in it and she took to it quite well — no barking or escape attempts, only tail wags. I took the dog’s lack of anger to be an auspicious sign and placed her back in the cart. My Babies R Us friend showed me that the stroller had a one-​touch open strap. Sweet! The employee also informed me that the stroller in question had either been a display or had been returned in lieu of a different stroller, and that was why it was on clearance. I listened patiently but I had already made up my mind.
We walked out of that store with a cheap magnificent stroller and I am pleased to report that the dog loves her stroller. The Great Puppy Stroller Search of 2016 was a success!
Besides that, the store was clean and well organized. Everyone I spoke to was amiable and asked if I needed help. The cashier was quick and looked up my rewards account by phone number. I wish I had gotten the name of my helper employee because she is the bee’s knees!

Always greeted by polite and helpful employees. Clean and well organized
Always come out with more then i needed because they have so many cute and good priced items

What can I say, my wife loves this place! Being one of the only locations we go to, the customer service is beyond what you would expect. The staff really seem to love their job. They’re super fast and on their to give you a helping hand with what you need. If they don’t have it, they will go out of their way to see what they have just like it and give suggestions.

This store has very poor customer service. We were running low on formula for our little one and chose to take advantage of a deal we saw online in the stores weekly ad. When my husband went to pay they would not honor the deal of $ 10 off two large Similac formulas. Thinking it was mix up, he asked to speak with a manger. She stated the deal ended on ²⁄₂₀ and was only an online deal. Odd, because multiple times it stated the sales within the ad were valid 02÷01−02÷29÷16 and available online as well as in store. Shady business practices at this location trying to make people pay full price for items or sale. Visit another location and avoid this one!

Babies r us has the absolute worst return policy. my children received some gifts without a receipt. I tried to get store credit for the gifts, babies r us wouldn’t even give me that. The cashier said we need proof of purchase. Really lady? The tags on the unworn clothes say, BABIES R US. How much more proof do you need? This stores policy has the absolute worst!

Worst buying experience. They are unorganized un experienced with their own POS and they simply don’t care. I hope to never come here again after this

Babies R Us is my go to place for my little angel and whatever she needs. From diapers to wipes to cute little baby clothes and furniture-​they have it all there. Selection of baby clothes is amazing and a lot of times they will have a sale rack where you can get some great bargains.
I would recommend registering for their baby registry when you are pregnant because that is one of the main places people like to shop for you before your shower. Giving certificates from babies R us are a great idea as well. I received a few of them at my baby shower and ended up combining them for a fantastic pack & play as well as a click and connect stroller by Graco which I love! Make sure you join the rewords program too. Every time you shop you end up getting money back especially if it is an item that was registered in your baby registry. You then get cash towards your next purchase. The prices are fairly decent and I would say that they are comparable to say Target or even Walmart on some items.
The staff is super friendly and knowledgeable. I once called them in an emergency when I couldn’t open my stroller and they were able to talk me through it over the phone. Way to go Babies R us!
Final tip: several locations offer classes such as baby CPR and nutrition or parenting. You need to register for them in advance. Some have fees but some are free.

I honestly love shopping at this store and I’m surprised to find any negative reviews pertaining customer service. This place has everything and anything you need for children, from furniture to laundry detergent. Customer service has always been friendly and attentive to me. Only reason why it gets a 4 and not a 5 is prices. Clearly overpriced on majority of items. I did my registry at
and saved tons of money in comparison, like $ 300 bucks at least. Other than that, it’s a OK!

I wish there was a spot for a title for my review. If there was. I would title my review as Jill is the best employee at Babies R Us.
I have been dreading doing my baby registry. Unfortunately I am having to do this solo as my husband is out of the country. I have been having a horrible day at work and had put off going to do my registry. I told myself. Just do it and get it over with. I was honestly in the worst mood. I was upset and sad that my husband couldn’t be with me nor do we have family here and all my friends had plans. I walked in and was greeted by a Jill. She welcomed me and asked if she could be any help. She was my angel for the night. She calmed me the moment I heard her kindly ask me if she could be any help to me.
As you can see. I talk alot. Ha! I explained to her my situation and she said. I can help you. She explained everything to me. This is our first baby so I’m new to all of this. She was honestly such a blessing. After she explained to me how the process worked. I then went and had a blast. It was so much fun looking at all of the items and clicking away. I have never seen such an organized selection of girls clothes. It was very easy for me to choose what I liked. I even went up to the registers to thank Jill for her help. I was overly excited and happy that something I had such anxiety about was calmed down as I was greeted by Jill.
Sorry this is so long. I just am very touched that there is still wonderful customer service out there. It’s almost far and few between. I highly recommend anyone doing a registry or shopping and need assistance, ask for Jill. She is so warm, welcoming and very kind. She honestly made my entire experience the best I have ever had at Babies R Us or any store for that matter. I really hope management or her supervisor sees my review and tells her how much of an impact she was for me and my baby registry. And my entire visit at Babies R Us. Thank you Jill for being so awesome. You deserve a raise, bonus, whatever is the best thing an employee that works there gets. :) You deserve.

My wife and I are exceedingly excited to welcome our first child in the coming weeks. As is perpetually the case, we have been swimming in planning and preparation. Empty a room, paint a room, fill it with an amazing array of items we had no idea were necessary, but somehow are so.
We were glad register at Babies R Us to help us meet these needs! The sentiment did not survive long. Two botched deliveries of damaged dressers, a comedy of errors in trying to return the dressers, and hours on the phone with an unempowered customer service department have deteriorated any desire to continue doing business of any sort with the Toys R Us brand.
I value my time. It seems reasonable to assume a company would desire to make the purchase and receiving of items as easy as possible for a customer. The extent of the effort I have put into the purchase of this dresser is now beyond reason. If I were billing Toys R Us for the time I have spent trying to fix this calamity, the amount likely would have surpassed the value of the piece of furniture.
Yet, as I write this, I am sitting on the steps to my house beside a large damaged box. It’s the exact same box of which I refused delivery a week ago because of damaged contents. The very same box I helped the delivery man re-​tape and load onto his delivery truck to send back to Toys R Us. It’s now the third time a busted dresser has been sitting in my driveway.
In the meantime, Toys R Us has assured me there is not a single person in the company who is able to refund the purchase until the damaged item is returned to the warehouse. This might have been reasonable had the damaged item not repeatedly shown back up, unwanted and uninvited, in my driveway.
So we are done. Once this saga ends, so will any patronage of Toys R Us and its affiliates. Having an empowered and knowledgable customer service representative could have salvaged the experience. Working with a company that cares about the quality of the merchandise they send to their customers could have made a difference. Having someone with the capacity to solve the problem legitimately listen to the problem a customer has, rather than merely being armed with a rehearsed «I understand sir, but…»
If only.

So I’ve been to this Babies R Us more than a dozen times now and I can only recall maybe 2 trips that I didn’t get any bad customer service. The employees there seem disgruntled and unhappy and some annoyed. The checkout process seems to take forever all the time and I get misinformed with which line to stand in when I’m trying to pay. First it’s this line for purchases only and guest services is strictly for returns and exchanges and then someone else tells me the line is where guest services is. So now I have to walk over and wait to pay… again.
Then there was another incident where I came in to return items we didn’t end up using from our registry and there was 4 employees helping 1 guest. 4! (Okay fine, 3 since 1 was training) Still, isn’t that a little ridiculous? The guest that they were helping even said sorry to me and was questioning why there had to be 3 employees to help her. I wish there was another one closer to me so I didn’t have to come to this one.

I came here to get more info on double strollers. I researched a ton online but needed to check them out in person. I came in right at opening, and the most lovely and knowledgeable saleswoman helped me answer 1000 questions about my top 3 picks for my registry. She is the reason people come into the store rather than checking strangers’ reviews and ordering online.

Not sure about prices, or selection compared to other stores, but we received superior service this fine day. Jessie (spelling?) was fantastic — we felt like we were the only customers in the place, she was so eager to help, answer questions, and give advice. We were both blown away. We walked out with a couple great deals, and a renewed confidence in brick and mortar shopping. Thanks so much Jessie!

This store has a ton of stuff and it’s a great one stop shop for baby needs (obviously, it’s babies r us). The bathrooms are pretty disgusting, which is unfortunate when you are pregnant and shopping! Also, I wish they had more coupons, like you find at buy buy baby.

The staff at this location are helpful and professional. The actual facility itself has always been clean every time I’ve been. conveniently located in la mesa off fletcher Pkwy. A bit pricey but I guess «they» weren’t lieing when they said kids were expensive.

I went today to buy a stroller. Excellent customer service. A men helped me with everything. He even helped me fit the stroller in my small car. He was very nice and polite. Unfortunately I don’t know his name. The store is pricey, but there are things that you can’t find anywhere, but here. Thank you

I love shopping from this store great prices even match prices and if you go in and need any kind of help see ether Jamie or Tyler they are all great and my kid loves this place too

I was in the area so I stopped by Babies R Us. «Wishful thinking» shopping today.
They have the cutest baby products in town. Great brands, fashionable, and they
carry everything a baby will need. Bottles, feeding accessories, car seats, furniture, cloths, fashionable diaper bags that coordinate with the car seat and stroller.
Baby products have come a long way.
This shop has a convenient «Baby Registry» which is great for baby showers, and baby needs in general when purchasing a gift.
The store is beautiful, spacious and the staff seems friendly and willing to assist you.
This is a one stop shop when you are shopping for a baby.

Pricey but everything you need under one roof!!!
Use their registry, it’s super easy to sign up online and in store! You also get money back at the end of your registry!
I’ve heard they also price match although I haven’t tried it yet. But planning to with my britax b agile!

I only come here to buy my baby clothes because everything else is so expensive! They have the cutest clothes and great brands. If you search clearance well enough you can find some pretty neat deals. My husband hates bringing me here because i always leave the store with more items than originally planed. :-)
Staff is friendly and I have not had a problem with using coupons. Also, they sometimes give a free 8oz Dr. Brown bottle with a $ 15 purchase so make sure to ask for that deal.