Carl Burger Dodge Chrysler Jeep RAM World

My husband and I were looking for a reliable second car and he’s always been a fan of Dodge. So I looked up the closest dealership to our location, and Carl Burger popped right up. When we got to the dealership, we ran into Julio (he helped us find customer parking). I used to work for a car dealership and I know all the sales tactics, so straight up, my husband and I told Julio our situation so there weren’t any surprises. We told him what we can afford, our down payment, and the types of vehicles we were interested in. Immediately, he showed us a 2011 and 2015 Challenger and we were in love with both. When the numbers were crunched, fortunately, the 2015 Dodge Challenger worked better with our budget. Julio and his financial manager did an amazing job and overall it was a great experience. If you go to Carl Burger, ask for Julio. My husband already said he will be coming back to get a car for himself.

Jorge Delgado at the service department has no people skills, or any sort of customer service experience. He is rude and cuts you off mid sentence when you are trying to tell him something. I have a 2014Jeep Patriot that is covered under warranty and my battery died all of a sudden my car was towed in and they called me from the service department that it would be more than a week for them to look at it. So they put me in a rental. They called me Friday morning that my car was fixed and that they replaced the battery with a new one. I said cool I’ll see if I can pick it up later. He then called me at 2:36pm and left me a voicemail (I couldn’t answer I was at work) saying that they closed at 6pm and that if I didn’t pick up the car that evening I would start getting rental fees. tried To go in on Saturday morning. Turns out they are closed on the weekends (wonder why ?). So I picked up my car on Monday morning when I walked in I showed him the time he called me and he re heard his voicemail he was rude and said that he had called me on Wednesday but he couldn’t verify that at all in his notes and wouldn’t back down cutting me off when I was showing him to his face the date and time of his voicemail. I ended up having to pay the rental fees but I will never go back. He’s rude and I hope he reads this. Because he’s a real jerk. If you hate your job don’t take it out on customers. On top of that where they had my car parked it collected so much dirt and dust I could barely see out the windshield to drive it off the lot. They could have at least washed it.

I called to schedule a test drive of a used car that I saw on the lot with a price tag of $ 35,000 and an online price tag of $ 38,000. When I arrived the car had been moved from the used lot to a more visible spot with a new tag of $ 41,000. Seemed like that was done especially for me, and I was told that it had been mismarked. When I got home the online ad was still up on my computer for $ 38k, but when I refreshed the computer the online price had gone up as well. And car dealerships wonder why we all think they are snakes.

Bought a 2014 Jeep Grand Cherokee SRT from the used lot and have great experiences with the service department. I brought it in for a warranty issue and my service advisor Sean squared me away with a rental when repairs too longer than expected. The service manager was also very helpful and attentive. The express oil change service is outstanding and probably the best feature of the entire dealership. I also take my 2012 Chrysler SRT to be serviced there. Sales Manager was pretty pushy during the purchase or I’d give the place five stars. We knew we wanted both the car and the most expensive warranty. If you live in the South Bay, buy your car from Carlsbad and have it serviced at Carl Burger.
Jason

Went in last night and purchased a new 2016 Jeep Renegade. We are very satisfied with our experience. Cameron answered every question we had, we never felt pressured into buying and he even helped us with other suggestions and options that would work for our budget and what we were looking for. Chris wrapped us up in financing and he was great as well, everything was pretty straight forward no hidden fees and he worked with us a lot as well within our budget. I definitely recommend to work with these two if you want a smooth sailing pressure free experience with buying your new vehicle!

Absolutely horrible.
Ultra-​high pressure sales staff that does NOT listen to anything the customer has to say.
Avoid this place at all costs.

My husband and I just purchased a 2016 Grand Jeep Cherokee, which we love so far
Justin was the best sales person he was very knowledgeable, listen to our needs and wants, took his time with us. He found us what we needed.
Everyone there is very nice and helpful. We didn’t feel pushed into buying.
I highly recommend going to see Justin

Seriously?
I will never return to Carl Burger… They really don’t even deserve one star…
After they quoted me a $ 1700.00 plus estimate, I went elsewhere… Only to find out I didn’t need to fix what they recommended… Seems kind of shady to me.

Sam Potres purchased my Chrysler 2007 300 Signature Series overall good experience and good price. wait time to receive check after they received pink keys car was a little longer then I expected

I came here with skepticism as I do not like the process of buying a new car and do not trust car sales people. However, Sam Potres at Carl Burger Jeep made the process pleasant. He found a way to gain trust and we ended up buying a new Jeep Cherokee! He was personable, not pushy, friendly, and knowledgeable. We will be back for purchase of future cars. Thank you

I cannot begin to express my sheer and utter GRATITUDE and appreciation for my favorites over at Carl Burger Dodge. Sonny in the VIP sales department always is there when I need him (or at least when I think I need him because I always call him first). Funny thing is, I bought my Jeep from him 3 years ago! It does not matter if he is working, or on his day off, I always get responded within minutes from him. Sonny, Chris G, OCL, and their General Manager, Kyle, are all the reason why I am smiling these days. I will always have my Jeep serviced by Carl Burger moving forward, and my favorites are the guys I’ll work with forever. Go See Sonny and Kyle for your car buying needs, I promise you will be left smiling too!

I wish there was a zero star option because I cannot stand this place. The most unfriendly and rude staff I have ever encountered; never helpful and always ignoring you no matter how not busy they are.
Since my last oil change here, my tire has been shaking randomly to the point where I can’t steer safely. Finally brought it back in, told them about the problem, and seem to not care one bit about my safety nor their inefficiencies.
I also got a safety recall email so I asked if they could perform this maintenance today while I’m here. I was told that I have to call the main office who schedules that and sets it up. I called the main office. The man there was helpful but told me that since I’m at the dealership already, I can go to the desk and set it up. What the hell. So he eventually connects me to this dealership to schedule an appointment on the phone with someone who I’m literally staring at through the window. She, in a constant rude tone as though I’m bothering her super busy day, says that there’s nothing available until 3 weeks from now, when I go back to work. This is all while I’m also watching the remainder of the staff walk around, converse with each other about personal nonsense, and not work.
Never friendly. Always unhelpful. Frustrating. I surely wish I could find a friendly neighborhood auto shop who specializes in mopar and jeep.

Purchased my 2016 Jeep Wrangler from Carl Burger ! I love it !!!
Amazing experience.
Kelly

I have yet to meet someone working at this place that was not trying to go out of their way to keep the customer happy. Garrett, our salesman, had a relaxed manner that made the negotiation on our 1500 a breeze. We got a reasonable deal on our Toyota trade in and was impressed with how quickly the sales contract was completed once the deal was done.
IF you get a car there, recommend that you go to the Customer Appreciation dinner. All the top management was there and the Service Manager pointed out many details about newer model vehicles that are not obvious to the average person. I spoke with the General Sales manager about a minor issue and it was resolved quickly and to my satisfaction.
The employees around the lot are friendly and helpful without being obsequious. This to me is the sign of a well run organization where the workers feel like they are working at a place that cares about them. For example, I was going to the parts department on a Saturday after a mountain bike ride. Not wanting to lose a $ 2K bike, asked if I could bring it inside. The person said no worries and watched it for me so I could leave it in the truck.
They have an express service that provides a quick turnaround for oil change, fluid check and tire rotation. If you are looking for a nice place to do business, where people seem happy to be there, try Carl Burger.

I called and spoke to Sam in Internet sales letting him know I was interested in buying a car. He said sure come on down. He was aware that I was driving a total of 3 hours and would be on my way down that day. When I arrived I was told that it had been «taken to the auction, but they’d be happy to show me something similar.» Their idea of similar is 3 years older with 72,000 more miles on it. The next day, the listing was still up and showed active in their system. (I called back the next day to see if I’d get an honest answer or if it was a true bait and switch– they claimed to have the car in stock). Go somewhere else, they don’t respect your time or money.

The car sales men here are very kind and make sure you leave with a car that you will be happy with in your price range.
I didn’t give 5 stars because if you have a problem with the car you bought, the service center here needs to be more organized and better managed in scheduling and knowing who to expect when appointments are made. They need to be better at helping the costumer on the phone right away. The mechanics could be more detail oriented when completing a job as well. Perhaps a bigger Mechanic crew would be helpful.
As a whole my constructive criticism would be to have customers be able to talk to any person in a given department to have a question answered or helped instead of insisting they talk to only one specific person because that person could be too busy to help the customer right away and someone else in that department may be able to assist the customer in a more timely fashion.

First off. I would like to say I have bought many jeeps cars and trucks here over the years. As Owning a diesel and working on them to as part of my work. Using the service department has always been a pleasure here over the years. I have recently had the pleasant experience to have had Andre Broutin as a service advisor.
Thank you for your prompt fair service on both the diesel Ram and Chrysler 300srt. I look forward to future appointments.

Let me say I have never written a Unilocal Review and never will again… I hate negative reviews on-​line… But in this case I am hoping that maybe others won’t make the mistake of going to Carl Burger any more.
I have purchased 3 Trucks from Carl Burger Dodge/​Ram since 2009. One 1500, two 2500’s… They are the best truck on the market. The first two I had great service and a great experience with the Sales team. This last truck will be my last from them.
I went in to buy a new truck last year. I was special ordering it. I told them I was ready to buy and just had a question on the trim package. I was sent away promising someone would call. Never happened. I went back 3 more times… Even spoke to a manager. Keep in mind I wasn’t asking for anything out of the ordinary (just wanted to know if the new 2015 would had the option to not have a painted bumper). Should have been a simple phone call. For the first time In the history of car sales I couldn’t get anyone to sell me a new truck! It was only after I wrote an e-​mail to the manager did I finally get the truck ordered.
Long story short after the order being «accidentally misplaced» I received my truck 2 months after it was promised. The negotiation was horrible as they tried offering me $ 4000 less on my trade in than CARMAX offered me only days before and then got upset when I said I was just going to take the older truck to CARMAX? I even had the paperwork sitting in front of me with the offer and they said it was not fair value???
My last straw has been the service since buying the new truck. The guys in the shop are great when you can get it in, but I have now tried taking it in for simple issues and oil changes and can never schedule an appointment. I have been trying to get in touch with them for two weeks now. I have left 3 voice messages, called numerous times and was forwarded to a line that just keeps ringing. Today I finally got in touch with a manager and asked if I could just please talk to ANYONE that could schedule an oil change. I was told that everyone was «out to lunch» until 1pm but I would get a call back ASAP. No phone call…
I finally called Bob Baker in Carlsbad who called me back an hour later and scheduled an oil change in two days. It is worth the 40 min drive at this point.
I honestly used to recommend Carl Burger to anyone… Now getting any customer service there is impossible. I will not be back. I love my new truck, but I have never worked so hard in my life to buy a car or schedule an oil change. Absolutely ridiculous!

I had a PCU go bad on my 2005 Grand Cherokee in ²⁄₂₀₁₄ and their folks performed a replacement (new parts and labor) for $ 1100.
I paid the premium of their service costs, as I trusted your dealership to do an excellent job– I always had a great experience with the 3 cars I had purchased from Carl Burger in the late 90s /​early 2000s.
After myself and my mechanic spoke to their parts and service people, the following occurred:
1) I was informed I couldn’t be sent my receipt, and they couldn’t honor it without an original receipt. I dug through my old paperwork and (eventually) found it, and provided it to my local mechanic.
2) After asking how long the warranty is good for, I was informed 2 years. When it was mentioned it was an early 2014 purchase, I was told it was a 1-​year warranty.
Now, this ECU/​PCU has 4400 miles on it. Not a typo, 4400.
I’ve been given the runaround all day from their junior level people, passed from one useless droid to another, all denying the ability to do anything about the change in warranty. Seems like no matter who you talk to, they need to contact someone else to find out if they can do it. Now I’ve got to call the BAR and go through the pain of having the case assessed– it’ll take weeks before this is resolved.
If you take your car there for service, expect the same. Stay away from this place.
Edit: C. L sent me this as reasoning why I couldn’t be sent a copy of my invoice:
«We need to be verify who we are sending invoices as part of the federal HIPPA Privacy Act.»
HIPPA? Stay classy, Carl Burger.

Grab a cup of coffee and read on…
I have had my share of car buying experiences in my life and this one is the best ever! I think we learn through hard mistakes and found the place I will forever buy future vehicles! From sales to service — I am impressed!!! If you have a bad experience here — it’s probably from not enough research on a particular vehicle.
I have learned the lesson — the hard way — that I need to research a vehicle to the point my eyes are bleeding from staring at the computer screen so long! Research research research! Read reviews for the type of car you want/​need! What are common complaints? What are common mechanical errors? There will be problems for every car — but which issues are you willing to suffer through? Once you figure out what car you want to buy… see if this place has it or if they can get it!
I traded in my 2013 Chrysler Minivan — with all the bells and whistles — tv, stow-​and-​go seats, power doors … you get the point — and it was too much money for us! So, we did the «Dave Ramsey» financial move and traded down in year and price. We found the car we liked after tons of research (2001 Chevy Tahoe — we needed the 3^rd row and space — gas mileage is something we are willing to sacrifice) and it happened to be at Carl Burger. Thank you Jesus! What a super huge blessing.
We test drove the car but since it was the first Tahoe we ever drove we checked out other dealerships that had the car we wanted. Some of the other dealerships we checked out gave us the heebie jeebies — creepy creepy and it ain’t halloween — smell what I’m steppin in!!!
So, we really liked Able our salesmen — not pushy, just taking us on a test drive, letting us figure out if this is the one for us. Then when told them we needed to trade the minivan — they helped us figure out how we can trade out and make the «new» purchase. Able (a different Able — the money guy) was «able» (pun intended!) to work out a price we could afford. After visiting the other dealerships and «sleeping on it» we headed back to Carl Burger — confident in our decision and hopeful that our next car would still be there… yup, it was.
Able and Able (the guys from the day before) were not working but Dave and Christian were able to finish the paperwork. I love my credit union so I used them for financing. Oh and the finance guy/​final paperwork guy — super friendly, fast, and efficient. I am a girl who likes to ask questions and when I would ask them, he was not annoyed like some of the money jerks I have experienced in the past. Cool dude, he has been there a long time and made sure I was confident in his work and the process.
The Tahoe was not ready for us to take home right away — so we had to wait a few days for reconditioning. When we picked it up there was an issue of squeaking — I had asked about it when I test drove it. I had to bring it back because I was annoyed with the sound — yeah, anyone would be!
I brought the Tahoe back for the power steering belt to be replaced. Dennis — the mechanic — saw me unloading the car with my 3 kids and 3 car seats and said, just hang out for a few minutes and he bumped me up in priority — he didn’t have to — I was totally prepared to drop the car off, take the courtesy van home and wait but he went out of his way to show compassion on me and my kiddos. Less than an hour later I was driving home! Nice!
The night we bought our car, Carl Burger was hosting a free dinner night (Olive Garden!) to inform the recent car purchasers about the company. It was a quick presentation and am now educated as to all that Carl Burger has to offer. I also won one of the door prizes! AMC movie gift card! Date night! Whooo hoooo!
Carl Burger is a total family style company — not like Sunroad (Sunroad Enterprises) — who freaking own more than half of San Diego and not in just dealerships who don’t care about anyone but profit margins! (See the debacle of the large building they built in the flight path of Montgomery Field Airport) Do your own research on that one…
On a great note — buying a car is a big deal. Don’t mess around with sketchy people. This company will do you right. You can’t have the car for free, you can’t steal it, but you can get a fair price. You can get good service. If you own a car, there will be service/​maintenance for it. Nothing lasts forever. Things break. But you can deal with good people; ethical people, decent people. It doesn’t have to suck!