Community Care Center

This is a pretty special place taking good care of people that need it. I’m forever grateful they took my friend in while he’s in need. They have their hands full and do a great job here. I’m not 100% on what they specialize in, but everyone was very nice and handling each individual situation with grace and poise. My friend is in between a rock and a hard place, and they took him in under their care. That speaks volumes to me, and I’ll always recommend this place for their integrity and sweet staff. Totally in awe of their generosity and hard work.

My husband was in this skilled nursing center for one month. He received wonderful care. I was provided a recliner so I could spend nights with my husband. He was so weak when admitted, it took two large men to move him from bed to wheelchair and back. He received physical therapy, building up his strength, enabling him to self transfer and walk short distances with a walker. He would have stayed longer, but for our secondary insurance, limiting coverage to one month. We were especially impressed with the kind care given to the elderly dementia patients. We highly recommend this facility.

I stopped by to see the facility and meet some of the staff. I was kindly introduced to Rajin so she could answer a few questions for me. She was very nice and even though she seemed very busy she took rusting to genuinely answer all my questions. I was also able to do a quick walk through of the facility grounds and I was impressed with the cleanliness and friendly staff.

Worst experience ever! Nurses are sweet but the administrative staff is a complete joke. No professionalism whatsoever. Lost almost $ 300 worth of personal items. Took 3 months to get them to do anything, and that was only because we finally kept showing up and making a scene until we talked to the «administrator». They have the worst communication ever. After a month my grandmother was not any better at all! After getting her home, the in home physical therapist who came for an hour two days a week did so much more for her than the place she stayed 24 – 7 for a month. They are all about money. I had to badger someone to tell me when we’d have to pay out of pocket. They finally told me two days before we’d start getting billed $ 148/​day! Had I not asked, I would’ve gotten an enormous bill that I didn’t have the monetary resources to pay. They lost medication. Her glasses. I can’t even explain in words enough about how awful this experience was I’m so many ways. And not once did anyone contact us to let us know they were on top of things I’m trying to find the missing items, that’s after me writing a list 6 times and providing to 6 different staff members. They never apologized. They were irritated and rude and completely unhelpful. After all was said and done, we had to wait nearly 4 hours to leave because their either didn’t let administration know we requested discharge do we wouldn’t pay out of pocket. Again, no apology.

If I could give no stars I would.
When you lose your father the last thing you want to experience is insensitivity by the people who were the last ones to see him alive. My father passed away on a Friday and I went in the following Monday to collect his personal effect including his wallet with all his banking and identification items.
I was greeted immediately by the receptionist and she was very pleasant. That was the only good thing about this day. We were acknowledged ten minutes later by a gentlemen saying they were gathering my fathers things and would be with us shortly. An hour and a half later I had to ask what was going on as we had seen the maintenance man who was supposedly looking for the items walk in and out several times. The entire hour we were sitting in the lobby we noticed a patient in a wheelchair. When we first arrived she claimed she was cold and the nurse left to get her a blanket. By the time we left she was still sitting in the same place cold and looking lonely as can be.
Finally someone came up to talk to us, brought the inventory list of my fathers personal effects and stated that his wallet was up in the safe. We were then told that me, his daughter, was not on the list as an emergency contact so I couldn’t pick the items up with out my grandmothers permission. So we left under the instructions to obtain a letter from my grandmother would couldn’t come down because she was undergoing chemo sessions and a promise from Maribel that she would call me once she confirmed the wallet was in her safe.
I waited a full day before calling Maribel and left 3 messages in 3 days with never a call back. We came back three days later and when I walked up to Maribel who had seen me but was trying to rush off as if she didn’t she instructed me to go ask the receptionist. She acted as if she couldn’t be bothered to deal with us. Remember I had just lost my father earlier this week but its obvious there is no compassion to be found in this place.
We produce the letter, and another hour later the lady who showed me the inventory list stated that there were no personal items in the hospital and that the letter I brought was unacceptable.
My grandmother would have to come down. I complained to the receptionist and unfortunately she tried to make an excuse for the way we were treated. They were being inspected by the state. Honestly, I can understand why they were so freaked out their service is inadequate to be kind.
So an entire week goes by and my grandmother was able to make it down to this place to give it a try. Things went very bad from here. They stated they didn’t have the wallet and had no record of it. Remember I had been shown the inventory report! So my grandmother had to threaten to call the police before they would try to track down the wallet and promised to mail it out.
A week later they did call back but said they had found the wallet with the mortuary and had mailed it out. I am sad to report that they are dishonest and despicable people who cannot simply admit they had problems locating it. When I picked up my fathers ashes from the said mortuary who supposedly had the wallet I tried to thank them for locating it and I was sad to learn that they never had it and didn’t understand why it was said so. Happily we did receive the wallet in the mail.
Now imagine leaving a love on in the care of these people. They cannot admit when they make a mistake. They treated the grieving family with little compassion and neglected to acknowledge us for more than an hour. What do you think they will do to your loved ones who need them to look after them, provide their medications and be expected to treat them with compassion and like human beings?
We all hear about the terrible things people do to the elderly and I am afraid to know what would have happened to my fathers identity or banking information if we never retrieved the wallet. Its a sad thing to think of in another human being but if the actions deem it then so be it.
Please note my father was brought here after leaving the hospital before any of the family could be notified otherwise we would have looked into the facility. Please look into any place your family member is taken to or considering going to because the last thing you would want is to have to deal with this kind of stuff.