Dixieline Lumber Company

Dixieline is sort of an oddball store with a mish mash of items as you walk in: buckets, patio sets, battery displays, snacks, ect. I’ve been coming here for years because it’s convenient. I’m not much of a DIY person to be perfectly honest, but they typically have what I need here, and I don’t need to go to Lemon Grove or El Cajon to visit the big box stores.
The service here is always good. I’ve never encountered a problem here, people are always friendly and helpful. One thing that I really like about Dixieline is their discount for law enforcement. I was happy to see it continued after the change in ownership. I like that it is also extended now to firefighters and the military, it’s very cool of them, something you don’t see with their competitors.
Parking is plentiful at this location, they have their own lot. It’s located in an industrial business area, so traffic is typically lighter. If you need lumber, mulch, keys, ice cream, toilet seats, garden trolls, jumbo sharpies, or that whosit tool, Dixieline’s got you covered!

Don Story in doors and windows was absolutely a lifesaver. I came into the store on ¹²⁄₃₀. I know, nothing like waiting until a holiday weekend to start a project. I needed a bathroom window for a renovation project my contractors were completing. After Lowes and Home Depot failed me, I went to Dixieline to check out their manager’s specials. Usually, you get great deals on windows and doors that other customers returned or had cancelled orders. Because my window dimensions were for a retrofit, it was custom, and because it was a bath I wanted obscure glass. Unfortunately, there were no windows in the discount rack that would meet my need. So I decided to see what the likelihood was for expedited delivery with a special order, and here is the best part. Don painstakingly walked me through the dimensions and educated me on the types of windows, re-​verified the dimensions again, and then placed the order. I ordered a Milgard window for about $ 35 more than what Lowes and Home Depot quoted me for Jeldwen. As most people know Milgard is a much better quality product. Don assured me he would «red rush» it and it would be available the next week, and at no additional charge! The other big box stores needed 4 weeks for delivery. My renovation was underway due to the holidays, my contractors squeezed me in, so I needed it right away or would have had to wait another month for another available time. I called the next morning, yes New Years Eve, to make sure the order was processed as promised. And to my delight, it was. The window arrived as promised on the 6^th. In fact I met the truck at lunch and took possession of the window before it was even processed by Dixieline, and drove it straight home for my contractors to install right before the torrential storm we had that afternoon. It was manufactured to exact specifications, and a perfect fit! Don honestly saved me about $ 500 or more in labor charges for what it would have cost me to have my contractors come back, and allowed me to complete my project on time, right before the rain storm. Thanks a million. Also, don’t forget the military discount for in stock products. Great products and great service.

My husband called this store today around 9:00, he spoke with a guy called Chris who should be a door specialist, after giving him dimensions and specifications, my husband asked until what time he would be available today so we could close the order; he said 3:00 pm so we went to have breakfast and around 11:30 am we arrived at the store. There were, 2 people in front of us, one being helped and one waiting, we went around the store and after 15 minutes or so, I asked an employee if there was another person who could help us — he said that there was a second guy — who appeared minutes later; apparently he was helping another client on the floor — he finalized the person’s order, helped the lady who was in front of us (it was fairly quick) and sat on his chair and we kept looking at him to see if he was done and ready to help us; meanwhile 2 other possible customers arrived and stayed very close to the «door specialists» tables, and one of them started asking questions and I kept looking at the «specialists» expecting them to inform the guy that there was people in front of them… just to realize that the second door specialist started to help the person who arrived after us; the lady who was being helped by the first attendant, whispered to me that she was almost done, but I was already upset that the attendant didn’t make sure to ask who was next, decided to leave.
Terrible customer service.

Was happy that one of the employees have us a good tip on preparing our wood before we assembled our table. Might have waited until after, but this seems much better. Good customer service!

Wow, just got off the phone with them inquiring about kitchen cabinets, and seriously felt like I just had a phone conversation with a snotty 11 year old. What a way to end it before you even begin.

Found all my idems quick and easy! Prices were great along with the very nice staff whom I asked many questions! I will go here for all my home-​depot needs. This was also a lot less stressful than shopping at Home Depot — which is a plus.

What can I say? It’s a lumber yard. It’s got crowded aisles and shelves. A bunch of stuff for home improvement and gardening. And a lot of dust. However, the people that work there are pretty pleasant and seem to enjoy their job. There’s plenty of parking, but the location is kind of weird and hard to get to. Otherwise if you need some lumber or something for your house this place is worth a shot. Better than a huge Home Depot.

I’ve thought a lot about this review. I am going to be straightforward about my experience with Dixieline Windows as I would hate for someone to have the same experience I had. We purchased Milgard Windows and the product is fantastic. The measuring and installation via ML Larson had a couple of hiccups which were addressed and corrected promptly. Overall, my feeling is that Larson runs a quality operation That leaves Dixieline. I went in to ask about windows and got a callback from one of their salesman as he was busy and no one else was available. I let him know I wanted to schedule Larson to come out and measure. I was told Tish would call me to schedule. Well, Tish never called and a few phone calls back to my salesman later, Larson called to schedule a time. Larson measures and says my salesman will call me in a couple of days. Two weeks later, no call and I call again. And again. I finally get a call back. My information is in the computer but he missed it — oops. I say it seems like Dixieline doesn’t want my business and perhaps I should go elsewhere. That got his attention and we get things figured out. We set a specific time for me to sign the paperwork since it is on my lunch hour but when I get there, he is busy chatting and another salesmen helps me. He explains everything thoroughly and I sign the paperwork and pay in full. I am told my windows will be installed on a certain day. That day gets close and no call about the windows. I call (yet again) and am told my windows are not scheduled to arrive until after my installation date. Tish will call me to schedule install. I ask that I am called when windows come in — no call. I call and find out windows are in and yes, Tish will call. Well, Tish doesn’t call. I call and ask to speak to Tish’s supervisor and that seemed to be a big deal. I was transferred to a voice mail and never got a call back. I call AGAIN and ask for a manager. The manager apologizes profusely and says Tish will call me tomorrow. Tish did not call but Larson did and we scheduled the installation which eventually occurred. Last but not least, there was a rebate form that Dixieline gave me which had a portion that was to be completed by the dealer. My salesman told me that I complete it based on the information on the sticker. That turned out to be completely false and I returned to the store yet again. I spoke with a different salesman who said oh no, we fill that out. He did so (although the number of windows was incorrect) and I asked about the infamous Tish. Does she even exist? I was told she exists but she coordinates with the contractor and does not call clients. Maybe the salesman needs training on how their process works. However, I spent enough money that I should not have been the test subject. No, I would not recommend Dixieline Windows. Specifically, Chrys Artiaga as a salesman. Find another salesperson if you go to Dixieline.

Had a wonderful experience at this Dixieline store on the weekend. First of all, kudos for all the women working there! The woman that helped us with the bathroom counters we were looking at was exceptional. She made a few phone calls for us to help us find what we were looking for. Looked up things on the computer for us and sent us on our way with a list of names and phone numbers. Great customer service!

This is the second time I’ve been let down with customer service at this location. First time I emailed them.
530 pm, I know they close at 6. One register open the other has a cashier and a manager both doing paperwork. A few people in line and growing. The one open cashier shows no life, no progress. The manager looks at the line and looks at her, then kinda shrugs his shoulders. Doesn’t offer to open a register or any words of comfort to us. As the cashier finally completes a sale and gets the next person I hear no greeting, no sorry it took so long, nothing. Nor do I get any «we will be with you», «sorry» anything. As the manager continues to do paperwork close by.
The only this I did hear, «hey Tom, how do I sell a gift card?»
And with that I set my stuff down and walked out. I guess they didn’t care enough about my money to communicate or open another register after the line grew and a lifeless cashier with no customer service personality couldn’t do her job.
To me this is unacceptable retail. Poor service and poor trading/​hiring. I’m not a contractor, my sales are not big. But I will be taking my business to La Mesa Lumber where they say hello and know how to do their job.
Register interaction can make or break an entire retail experience, at least to me.

Why didn’t we check here first? I’ve been helping a friend do some «code» repairs to sell their home. They needed a fire rated door to the garage. Home Depot & Lowe’s only carried 6 panel exterior doors in stock. Flat ones «must be ordered and take two to four weeks to arrive and are considered a custom order.»!!! Really?
On the off chance, I checked Dixie Line. «Yes, we have them in stock and for $ 199.» Jeez! That was a lot cheaper than the old faithfuls I’d come to take for granted.
Dixie Line, I’m shopping with you more often!

Very well staffed with knowledgeable people. That’s a great plus when you need to talk «turkey»
But, some prices are not very competitive — so you have to be aware and do your homework.

Absolutely the best service staff at any hardware store. They will help you with vision, execution, and planning the project. They cut wood to perfect measurements and have amazing customer service. The only reason I don’t give them a 5 is that sometimes the line gets a little long for help. I have stopped going to Home Depot and lowes all together since discovering Dixieline.

Easy to work with for window replacement.
Had an old window in our house which needed repair. Service technician Breck and service coordinator Brooke handled the work quickly and professionally. Everything was done on time for the promised price with no hassles.

2 stars for the selection, 5 stars for the service. Dixieline is your old school lumber company. If you’re looking for pink flamingo lawn ornaments try Lowes.
Dixieline does lumber and hardware.
WHEN YOU GO– Dixieline’s experts can actually help you with your projects and give you great advice. Talk to them before you try and build that birdhouse with 2X12’s and gum. Your birds will thank you!

Walked around the store three times and could not find a soul to help me, just some employees walking quickly past and avoiding eye contact, so I don’t know if they actually carry the item I was looking for. I considered buying another item (a roll of fake turf) but there was no price posted. There’s a desk in the middle but I think the only two people there were for contractors, and considering that the man who was available turned away from me when I walked up, I thought my presence was unwelcome.
But they have some good sales on lawn chair cushions.

I shopped around quite a bit for a new entry door — including the Dixlieline in Kearny Mesa — before my installer referred me to Lee at Dixieline in La Mesa. Lee was great about helping me find a door I loved at a great price — waay better than I was quoted elsewhere. I also shopped at San Diego Hardware for my door hardware, and then checked with Lee who was able to get me the same hardware for way less. Thank you so much, Lee! He’s awesome.

Its funny how ricky (young kid) from returns thinks he is the store manager lol he a winni!

Mother bought counters and cabinets from a lady, she has gone above and beyond customer service, would highly recommend Dixieline…

I went here because I needed some redwood cut to particular sizes and Home Depot couldn’t do it. Home Depot will also only cut 90 degree angles, Dixieline will help you cut other angles (I needed 45 degree angles).
Everyone was really helpful and they answered all my questions. The millworker was especially helpful and was careful to cut my wood to my precise dimensions. When an imperfection in the wood caused flawed final dimensions, the millworker pulled a new board out of the lumber yard and recut my specifications. I ended up bringing home the redwood I needed cut to exactly the right dimensions.
Like all other DIY projects, you should know exactly what you want before you go in there — and double-​check everything they do for you to ensure it fits your needs. For example, I accidentally ended up with some extra wood I did not need, but it was mostly my fault.