H&R Block

I went to this location since she my mom has been using H&R block for many years when she lived in Texas. The person who prepared her taxes here however did not seem to know the answers to our questions regarding the filling and the paperwork. Because we did not have the account number she offered the emerald card and we accepted, but she did not mention the high fees when withdrawing money (you can’t transfer your money to your checking not account either). At the time of withdrawing money, the fees that are charged are very high even though there are ATMs that supposedly charged lower fees (within the network of the card). Be aware that if you choose to accept the emerald card you will be charged between $ 1.50 to $ 3.00 per transaction regardless of what ATM you use. It’s not worth it when your income tax return is only a few hundred dollars.

Get your taxes done here, many years of experienced professionals including CPAs and great friendly individuals! Come on in, walkins welcome!

I am an employee here for a couple weeks now, I’ve worked at 3 different h&r blocks, I have to say this one is the most pleasant one I’ve worked in. You will never feel pressured to make an appointment, be bothered with numerous amount of reminder calls and will be taken care of quickly. I had the manager Tiffani prepare my taxes for me and she provided some great information about helping me pay off my student loan to avoid interception by the irs next year. I would want to return to work at this location as well as prepare my own personal taxes here. Great friendly, professional staff.

ZERO STARS NOT AN OPTION!!!
H&R had a software problem with the IRS and our Federal refund was delayed. I called and tried to speak to my preparer Todd R. several times with no success other than an early sarcastic call back and no follow through after that. I filed with them on 01÷26÷13 it is now 4÷24÷13 and I have yet to receive my State refund and my Federal refund only came around three weeks ago.
I’ve checked the California Franchise Tax Board and they do not show record of my filing. I am escalating this matter as high as it will go.

H&R Block does well at finding you the best refund possible, and I have used them for years. As of this year I went to my parents tax preparer, saved myself a couple hundred dollars and haven’t received a letter from the IRS saying they are keeping my money. Make sure before you do a second look to do your homework. I was assured everything would go fine, but in the end I lost 2000+ dollars because of an oversight on the second look. Sure it was money I had already received from my actual tax return that year but money lost all the same. I tried to talk to people in the main office who refunded partially the fees it cost to do the second look but stop hearing back about fixing the main issue.
I like the people there, but someone should have looked out for something like this

Last year was my first time at H&R Block, and since I didn’t have a bad experience, I decided to come back this year. I thought I was going to get my original tax preparer, but this year I got Patricia Hemphill and was very impressed by her! Her explanations and answers to ALL of my questions were very thorough and helpful. She made everything so painless and comforting as possible. I will definitely continue to come to her to do my taxes!

I set up an appt with a lady named Melody, who I spoke to the day before my appt to ask a question. When we arrived to the appt we were told we would be seeing someone else. At first I was a little upset because I was very specific about who I chose to make the appt with.
We were helped by Patricia «Pat» Hemphill, who was absolutely amazing! She was beyond friendly and comforting. She did her best to get us the best refund possible. I mean she went above and beyond. She was absolutely amazing. I started a new business last year and she went into major detail to help us, even to prepare for next year taxes. Like what to do that we didnt and what to not do that we did.
I recommend her to everyone!!!