Jewelry Loft

Just got my wedding band and I’m so happy with it. The
People who work here are Super friendly and they gave me a really nice discount because I bought all my rings here. This is the spot to go for all your wedding rings or engagement rings.

Thank you to Juan for taking your time with my Fiancé. My ring is so beautiful! I am a very happy customer! We will definitely buy our wedding band and my fiancé’s ring from here!

I originally found Jewelry Loft through all you guys on Unilocal – thank you! True to all the positive reviews, I walked in and was treated like royalty – seriously, as if I were the Queen of La Mesa and my necklace was a national treasure. I was in need of a simple fix, and yet it was carefully inspected; I was offered different options for how to fix it; and I was given an extremely fair quote. As good as customer service gets, pretty much! On my way to the Jewelry Loft, a well-​intended (but poorly informed) woman working at the information desk did not know exactly what it was called /​where the Jewelry Loft was, so I ended up stumbling into Daniel’s Jewelry instead, which is right next to the information desk. Just as a point of comparison, the lady in that store (not so friendly) was clueless about the exact cost of the repair. She quoted me a price that was in fact more than the necklace itself (LOL) and I would have had to leave my necklace there and have her get back to me… eventually. It was a good thing I persisted, found Jewelry Loft, was able to affordably take care of the issue right then and there, and adopt a go-​to spot for future watch and jewelry repair. I so appreciated the friendliness and attention to detail – Juan runs a shop just like the good ol’ days – before smart phones – when people made eye contact, and genuinely cared about your experience as a customer. Btw, the suite number on Unilocal (Ste 33) is different from the Grossmont Directory’s, which I believe is 302.

Always friendly and excellent service. Brought my watch to another shop at Grossmont mall and he had no idea what to do, when I brought it to Jewelry Loft he was knowledgeable and thorough in his explanation of the issue and repaired it easily. Great prices on all their jewelry as well! Highly recommend them! Juan is a very cool guy to deal with!

Juan was amazing! With customer service and quality work that has no comparison. Would highly recommend the Jewelry Loft for any of your jewelry needs — hes earned a customer from me

A huge thank you to Juan at Jewelry Loft for transforming my grandma’s engagement ring into a necklace for my graduation present!
First, it was a little confusing to find the store, but it’s next to the beauty supply store by jamba juice and across from panda express.
So once I found it, Yulia was kind in taking the time to explain the options for pre-​made settings they could order and showed me books for which chains they could order, and she was really cool when we said we were still shopping around, she didn’t give any sort of guilt trip or lose any amount of polite, attentive customer service.
This is what made me ultimately choose the Jewelry Loft to reset the diamond into a necklace. And when I returned with my sister, I was nervous about not being taken seriously since we both look young, but Juan treated me with the upmost respect and took his time to answer all of my questions and we worked together to design a custom setting. He gave me his honest opinion on what would be best, not just trying to make a sale but genuinely ensuring it would result in a piece I’m proud to wear and will last a lifetime (speaking of which, they’ll do free repairs if anything does break). I’m so happy with the result – the necklace is stunning. I can’t recommend Jewelry Loft enough.

Still coming for ALL my jewelry needs (eg repairs, cleaning, restoring) and STILL a HAPPY customer!!! Juan is AMAZING!!!

We bought my engagement ring online so when I noticed it sounded like the stone was loose I looked at Unilocal for a jeweler nearby. I saw everyone raving about this place and about Juan’s service.
I brought it in and told him I could hear it rattling. He looked at it and said it did look loose & to give him about 10 minutes and then come back. When I did he had it waiting for me and explained that because of the large size of stone, the prongs were not tight enough. When I asked how much it was for him fixing it he said nothing it was on the house & to just remember them when I need it cleaned or something else repaired! Now that is customer service!
I am a wedding planner so I will definitely be referring anyone with Jewelry needs to him & this store!

My family has been to the Jewelry Loft on several occasions and we have always come away very satisfied. Recently I purchased a watch online and the metal band needed adjusting. After reviewing a number of postings on Unilocal I determined that the cost would be anywhere up to $ 20. Last year I had a watch battery replaced at the Jewelry Loft and the cost was less than what I have paid in the past at the watch repair department in the basement of a national retailer in Parkway Plaza. I went back to the Jewelry Loft for the adjustment because of the service I received last year and because I would rather support a locally owned business over a nationwide big box retailer.
I was greeted by Juan and after I told him what I needed he said there would be a «nominal fee» to adjust the band. I was totally surprised when he said it would only be $ 5 as I was prepared to pay $ 20; after all I hadn’t bought the watch there. I guess the adjustment took about 10 minutes. Removing two links made the bracelet too tight and reinstalling one of the links made it a bit loose. Juan then made an adjustment to the clasp and I was happy with the fit.
I know there are other stores in Grossmont Center that replace watch batteries and adjust watch bands but I doubt any of them can match the friendly service you’ll get at the Jewelry Loft. If you are wondering about the quality of the service the Jewelry Loft offers, don’t, jewelry repairs are performed by a master jeweler and the watch repairs by an expert watchmaker.
My wife’s engagement ring has a loose setting and her ring-​guard has a missing diamond. Soon as I recover from Christmas those two rings will be going in for repairs at the Jewelry Loft.
I highly recommend the Jewelry Loft if your watch needs some work, or you have some jewelry needing repair. If you’re in the market for some quality jewelry check out their selection, and if you don’t see what you are looking for they can custom make it.

Very friendly and professional service! Overall pretty nice selection of jewelry. They have catalogs and will go out of their way to help you find that «perfect» ring or watch! Really appreciate Juan’s patience and can-​do attitude!

I cannot say enough good about the experience I had. Most jewelers come across as crooks in my experience. But not here. I was put at ease from the first meting. I was given multiple options within my price range and then they even hit my ridiculous 3 day time frame for a custom job! The prices were almost ¼ lower than anything else I could find. I will continue to drive from Orange County, as long as I have ANY jewelry needs. You’ve got a customer for life.

If you are looking to get engaged or pick out that special something for that special someone this is the perfect place to stop by! His store has a beautiful collection of jewelry with a extensive selection of wedding bands and engagement rings. Jewelry Loft has what you need and I promise you will not be disappointed. I’ve stopped in this store on multiple occasions for the services offered and am familiar with the jewelry selection. Although I am not getting engaged at the moment, if I were to be, Jewelry Loft would definitely be at the top of my list to visit. I would like to emphasize Juan’s excellent customer service! He is in every helpful and more than willing to be therefor you with any purchase or service you may need. Jewelry Loft is the place to go.

Very impressed with the friendly service at Jewelry Loft. We went in just to get a watch band resized. While we were there the gentleman offered to clean my wife’s rings for free. He noticed that the CZ in one of her rings has become scratched over the years and gave us a great deal on a replacement. He also showed us some very affordable diamond replacements, but that will have to wait for another day.
Great selection, very friendly service. Not pushy at all like many other jewelry stores.

Great service and more importantly trustworthy! My fiancé and I found this jewelry store on Unilocal and based on all the reviews we gave this awesome place a shot! I came in to get my wedding band. He went above and beyond to listen to our needs. I highly recommend this place.

We discovered Jewelry Loft based on Unilocal reviews when we were looking for a wedding band for my fiancé (now husband). Juan was incredibly helpful… he showed us a variety of rings and was able to give us great information on tungsten (virtually impossible to scratch). He even took the time to have Justin try on bands of different widths and thickness to see what was most comfortable. We found a great band at a great price and we’re delighted with the whole experience. Not to mention they cleaned my engagement ring for free!
After our wedding, my husband accidentally dropped his band on a tile floor. It must have hit at just the wrong point because it cracked and then broke. When he called Jewelry Loft, they told him to bring it in and they would replace it, no charge. Once again, just excellent customer service. I highly recommend Jewelry Loft to anyone… I know we will be customers for life!

So I’m pretty sure it was Juan who helped me. I didn’t know this at the time, but my roommates go here all the time and they described Juan and that sounds like the gentleman that helped me. I cannot begin to describe how great my experience here was. I walked in wearing shorts and a tank top, obviously not looking for high end jewelry, and he was super nice. I told him I had a fork bracelet I had made for my gf and if he knew a place that would polish it. He said he would, so I went and grabbed it from engraving Bros and brought it to him. I was expecting a basic you’re only spending a couple of bucks here more on experience you get at some jewellers, but I was surprised. We talked about what type of finish I wanted, satin or shiny to give it a hand made look. Then he set aside the necklace he was working on and polished it for me. It turned out amazing. You couldn’t see any of the blackening from where I had heated it to form the bracelet, but it still had that handmade look. Then all he asked from me was a $ 5 donation to the children’s donation box they had in their store. Seriously? This place is amazing. I had a jewelry store before, but you can bet that I’ll be going back to Juan and the jewelry loft if I ever am crazy enough to tie the knot. Thank you Juan. You saved me 10s of hours of hand polishing.

Jewelry Loft saved my engagement ring!!!
I should’ve taken a before the repair picture because my ring was totally busted. I had accidentally stomped on it while taking it off and the band was completely squashed!
Because of how bad the damage was, it took about a week for them to repair but it was worth it. :-)
Not only did they fix the band, but they cleaned up all the scratches, straighten the prongs, and there was even a stone on the pave part had been placed back in from a previous ring-​injury that a previous jeweler had fixed (albeit sloppy), that I had always was able to tell where the replaced stone was, now after the fix Jewelry Loft did, I can’t tell at all! My ring look way better than before I had stepped on it. Its so sparkly and I can bring it back for a free cleaning whenever.
I should’ve came here sooner for my resize and my other ring fixes.
THANK YOU JEWELRY LOFT!

My now soon to be husband surprised me with an amazing ring Juan helped him design on our trip to Sedona two weeks ago. The cut and style is exactly what I wanted! Not to mention how much the ring sparkles! I’m so excited to come back and design our wedding bands! Jewelry loft and especially Juan did an amazing job making my day so perfect!

Juan has always been so amazing. Almost 3 years ago I went in to get a ring adjuster and he explained why that would be a waste and offered to resize my ring for the same cost as a removable adjuster just so I wouldn’t ruin my ring.
He has cleaned the ring probably once a month for the last 3 years, even though I did not buy it from him. When it came time for my wedding band he custom made it to match my engagement ring for a great price and actually re-​dipped my engagement ring so that they would both look brand new, for free!
My husband went to see him to get his wedding band since he was so nice all these years. He picked out something he loved, that will stand up to sports and travel and got it engraved.
Juan really takes the time to get to know his customers and meet their needs, always going above and beyond. I will continue to buy all my jewelry from Jewelry Loft for as long as I am local to San Diego =)
Thank you for everything Juan!!!

I wish I had known about this jeweler when I was purchasing my ring.
I came to Juan when an improper ring sizing caused my band to snap. He was beyond helpful and gave me several options to fix the issue. I decided to do a quick temporary fix by soldering it shut. When I received my ring back I was stunned, there was no seam left! He charged me next to nothing for the excellent work and I can gladly say I will always go back to him for my jewelry needs.