Mens Wearhouse

The worst ever! Dont come here unless you want your order wrong and missing items. Not to mention the rude sales people

Never again. My son was married recently and used this location for his tuxedo rentals. I took my grandson in to be fitted. We waited in a crowd for about 20 minutes before one of the two girls asked if everyone in the crowd had signed in. Most people there had not. There are no signs, no one greets you, just a podium with a piece of paper on it next to the dressing room area. We waited approximately 2 hours to get my grandson «fitted» for the wedding. Most of the wedding party had the exact same experience. There were proms, graduations, wedding and fittings going on with 2 girls to measure everyone. What kind of customer service is that? We were warned that we should pick up the tuxedos as early as possible. These were $ 200 tuxedos and our order was well over $ 1,000. Do they think all these people are going to lose wages and take off work and school to try and get quicker customer service? Do they really have more workers in the place when there are less customers? Two isn’t enough! Still I tried to be understanding and we finally got through it. I asked why they didn’t have more help… knowing this season comes every single year! I picked my grandson up from school approximately 2 weeks later and drove over for what I thought was to pick up the «fitted» tux. We so happened to meet another one of my sons there at the same time. They insisted they try everything on (good thing)…another 2 hour wait… but the worst thing was that the tuxedos were both so awful; they fit horrible to say the least! My son had to make a third trip because the shirt didn’t button properly. They had to reorder it and he had to return 2 days later… WHY DO THEY MEASURE AT THE FITTING IF IT ISN’T TO GET THE FIT RIGHT? My grandson had 2 inches of his white shirt hanging out of a jacket that was so short on the arms it was a joke! They supposedly had a tailor in the back behind the dressing room area and took it back. It came back with holes where the previous stitches were and it wasn’t ironed. I asked the girl helping us if that is how it was supposed to be… SHE SAID YES! I had no other choice but to take it as the wedding was on the weekend. I had to return the tuxedo and asked to speak to the manager. A woman took me to a cash register away from the crowd. I told her that in addition to my grandsons tuxedo problems I had ordered and paid for an extra tie for my 8 year old grandson… it didn’t have a clasp on it. He couldn’t wear it… I also gave her a detailed explanation of the problems that we had experienced. We had 8 — $ 200 — tuxedos…2 of them had a proper fit. The others had all kinds of issues with the length of the jackets, the length of the arms, and, in fact if they lifted their arms the shoulder bunched up at their ears! To say that the customer service (fittings, pick up, etc.) is lacking is putting it very mildly. Never again will my family use this place and it will not ever be recommended by anyone in my family. I just want to say that I did get a $ 10 refund for the tie! No other offer for the tuxedos. I did show them several pictures.

Go to Friars tux shop and save $$$ Service was fine but save some $ and save not a little but a lot !

Customer service is really lacking and seriously sucks. They make you feel like you are an inconvenience.

Update: Holy shit this place is a fucking joke. One of my groomsmen was out of town for a while, so had his roommate (another one of my groomsmen) pick up his stuff. After trying it on and finding out the shirt wasn’t even close to the right size he had initally picked out, he decided to go back in and swap it out. Not only was he told they didn’t have the right size, he was told they probably couldn’t get it in, and he should just pick a different shirt and pay the difference in price. ARE YOU FUCKING KIDDING ME? Oh and don’t dare go in if the sales person who initially helped you out is off work. Nobody knows what the fuck is going on besides the salesman who helped you. Insanity this place is still in business. Now I have to wait till tomorrow morning to figure out where my groomsmen shirt is and when I can fucking pick it up because the lady who helped us is off work. That’s totally fine. Let me work around your schedule and not mine (Angry sarcasm)

I have come here and received great service, other times, not so great. If they aren’t making commission on you (I.e. A return) they won’t even look at you or help with anything… very disappointing. It’s about keeping customers happy, not making a sale for you…

Needed a new suit in short time frame to attend a funeral. I called MW and spoke with Earnie Ruiz and was able to get to the store in the afternoon. I asked for Earnie. He helped me and my wife find me a great suit and all the accessories including a new pair of shoes. It was a no hassle experience with customer service that I would expect from professionals. Great suit, great price. Thank you Earnie! Thank you MW.

Believe the reviews below. DO NOT GO HERE. First experience looking at wedding attire/​suits was awful. We set an «appointment» we walked in and were greeted pretty quickly. Once they found out we wanted to look at suits to rent for groom and his groomsmen we could tell the eagerness had changed. It is not our fault you do not make commission on renting tuxes. Their was a middle-​aged short strawberry blonde lady who was «assigned» to us. We asked for options and to possibly try on a suit and she stated «Not sure why you need to try anything on, you can see the suits right here» she then pointed out 4 suits total that they offer for rentals They were hideous and plain. After 10 minutes of awkwardness we left and went to Friars Tux shop right down the street. Here they were awesome and treated us great. They are also about $ 50+ cheaper!

Had my groomsmen come to this wearhouse. Suits came out nice but my problem isn’t with that.
I have a problem with their dam sales representatives customer service! I came with my 600 dollar voucher and nobody wanted to help me out. I asked for different pants to the suit and it was like pulling an arm and a leg. The old man is a grumpy santa clause. The big guy with a comb over brushed me to the side like I was bad business. The brunette had attitude all over her face. These guys are money hungry turds. They’ll never get my money again.
Ok I’m now redoing my review and giving them three stars! If you really need some help at this store PLEASE find AUBREY! He’s the manager in the store and he knows his stuff. When I came back the second time I was in and out in a matter of 10 minutes. This guys customer service is off the charts! You saved them!

They lied about there credit line and said if I pay off within 6 month it is interest free. Not true I got my bill and here it is a $ 25 interest charge and when I called they told me there is no such a thing.

We were in there for 15 minutes and not one person tried to assist us. I wouldn’t step foot in there again even if they were giving free stuff away.
We were in there to purchase suits for a military wedding telling the rest of the military wives not to waste their time here.

My fiancé and I spent quite a while waiting to be helped for a tux rental; there were several associates in the store but only two could apparently work the tux area. Bad management planning for the after work rush; we went back twice and it was the same problem each time.
They have an extremely limited selection of colors for the vest/​tie options, none of which were close to the ones we wanted.
We later found Friar Tux not only had better options but they could also beat MW pricing AND their customer service was unrivaled, even though they were busy too.
Later we spent 40 min waiting just to get our $ 40 deposit back, which should’ve been a simple in-​and-​out transaction, but as soon as we said ‘refund’ the associate we were talking to told us they couldn’t help us and we had to wait. Meanwhile, there were two associates standing around talking in the front of the store while the tux area was swamped and those two tux associates were frazzled.
I’m not going back, no matter how low they cut their prices. Not worth it.

Came here looking to rent a tux for our wedding told them the date up front. They got my other half measured up just to tell him they only have one suit and it wouldn’t be available for the middle of the week! They also said it was to bad he spent 1800 on suits they couldn’t fix or tailor them and it’s his fault they took to much to begin with. I wouldn’t go back here for anything. In disappointed in the advice and the lack of knowledge from the employees.

It’s been a little while since I’ve had to go suit shopping but with my brother’s wedding coming up, it was time.
I used to frequent this place a lot more often back when I was suiting up everyday for work but those days have long passed. However, I was relatively pleased with it then and was hoping to encounter the same once again.
Luckily for me, things haven’t changed much and I’m currently still the fan I was then.
The selection is pretty solid. They have quite a few suits and even more ties and accessories, a few tuxes and plenty of both casual and dress shirts, as well as shoes.
Pricing is fairly decent when they have a 2 for one sale. Which can come out to roughly $ 300 a suit which is acceptable. However, with options like Men’s Fashion Depot, and even Nordstrom Rack, these aren’t going to be the «best deal in town» kind of prices.
The service that my brother and I received from Manda was outstanding, she was kind, informative, on point and followed up regularly. Which was definitely refreshing. So definitely 5 stars for her.
Tailoring is where their weak point lies. Not only is the turnaround time pretty long (in Feb-​Mar) you’re looking at 2 – 3 weeks out, but their pricing is on par in some areas but not so much in others. For example, the total cost for alterations on a $ 300 suit to adjust the length of the slacks with a medium break, shorten the length on the suit sleeves and slim down the suit jacket came out to $ 87 + tax. Which seems a little steep but the fact that it takes roughly 2 – 3 weeks really doesn’t ease the pain. I suppose it’s your responsibility to check the pricing beforehand because the tailor won’t quote them to you while they are making recommendations. Next time I’ll go with my gut instinct and take it to any of the other tailors in town and have it done a little cheaper and much quicker.
In addition to that, there were still chalk «X» marks on the sleeves of my jacket when I received it and the fit was still a little looser than I expected for slim fitting it. However, due to the lengthy turnaround time, I was unable to get it refitted since pick up was a day before I had to leave out of state for the wedding (and that was after having them rush it). Granted it still fit well and looked pretty good but when you’re paying a premium, attention detail is important.
Other than that, this place isn’t too bad for exploring your options as far as suit, ties, shirts and shoes go. Might not be the best bet for your tailoring needs but that is up to your discretion. It will probably still be on my regular list of places to peruse when it’s time to suit up.

Expensive and staff is close to clueless. This is the 2^nd wedding I have had to rent tuxedos here for and both times they got the rental wrong, on top of my pants being 4 inches too short and my jacket embarrassingly small the young woman had the nerve to tell me I was supposed to look that way… wtf! Luckily the store manager came up and said straight out my pants and jacket were wrong and to come back in 48 hours, the wedding was in 58 hours so nothing like cutting it close. Lastly I called the day before the wedding and was told it was ready, when I arrived the ups truck had not delivered the jacket yet. So obviously my time and how I look with their clothes on means next to nothing to them as long as they get to charge high prices.

Picked-​up a suit rental from here. Customer service is good, but depends on who you talk to. When I was having my suit fitted, I was concerned with how «baggy“my pants appeared, but the associate who was at the fitting room didn’t feel the need to accommodate me with another option. Okay? Also, everything in the store is pricey! I could’ve easily gotten a suit for a lot less than what I was charged for the rental! This place is only good for guys (suckers) who’ve never worn a suit before or for weddings.

Man, I LOVE the clothing options they offer — but the prices are less than great. The staff seems to be pushy high-​class salesmen and the moment you explain that you are just looking they brush you off like a french boutique owner. It’s too bad that I will only rent a tux from these guys anymore. I used to love shopping here until I noticed the attitudes (and prices).

I love that they share color swatches with David’s Bridal! I was able to get the same color ties and handkerchiefs as my bridesmaid dresses. The sales associates were very nice and accommodating. We had to order one of the ties since they did not have enough in the store and it was very easy. The tie came in a couple days later and I was notified that day. I’ve noticed with other places it takes them a couple days to call you. Very happy with the customer service.

…the tuxedos/​suits were nice but really pricey… we had an idea of what we were looking for (even had pins & pixs). The staff did help us but I felt like there wasnt muchthey could do for us… like my groom just wanted to try on different styles for my wedding. how else would you know what looks good?
Also.I feel like people just need guidance on what section of the store has the style we were looking for & just point us in the right direction, rather than giving opinions on what matches/​goes with certain colors/styles…people can choose what ever they like for their wedding!
If people arent in the mood to assist/​help. .its ok but dont be rude… the star is mainly in the selection/prices…customer service is hit or miss any store you go… we appreciate the intent but unfortunately we didnt find what we needed :(

I have patronized Men’s Warehouse for over 30 years. I keep coming back for the high quality merchandise and excellent service. When going in to buy a specific item, it is easy to get distracted and leave having purchased far more than your intended item. KEEP FOCUSED… LOL.
I recently went to the Grossmont store and had some of the best service I have ever had. Michael was extremely attentive and knowledgeable. Yeah… I left having spent far more than I originally intended but left feeling that I got excellent deals and clothing. A week after having gone, I still have no remorse for having spent so much.
I will continue spending too much money here due to the high quality clothing that always fits me well and the excellent service…
Thanks again Michael!