R & J Computer Repair

so far i’m still waiting for my printer to be fixed. i called today since it’s already been a month and they keep saying they will call me back to inform me on the status. right now, my printer is in storage because they needed more space in the office and the printer technician has no access to it.
*sigh* i went with them because someone recommended them and said they were quick and affordable.
the employees have been nice so far. i would like a discount for waiting so long. i’ll write another review if they improve like if i get a discount or any added bonus to compensate for the long wait and no phone calls.

This company has great prices compared to the rest. They have also included pick up and delivery of my computer since I have no transportation. I must say that I’m not sure if they even charged me for it since the price for labor and parts were so low. They may have but I still am not sure till this day. The delivery man’s name is Jim and he is just so wonderful. He is very thorough and sets everything up. He spent an hour of his time today setting up everything after I got my computer back.
So you are probably wondering why the three stars? Well a 5 star rating for price and service by the delivery man Jim, but a one star score for front desk customer service so that averages out to three stars total. This company can be very unprofessional when it comes to communication. Plus they take so long to get the computer back to you. I understand they are busy and who knows how long other places would be so this is probably unfair to judge. But that isn’t the main issue. Sometimes when you call the front desk clerk is not in the office and sometimes he answers the phone with just a simple «Hello» and not «R & J Computer.» This is frustrating. Also their phone sometimes has major interference and it’s hard to hear them.
They seem to be in the dark also with what is happening to your computer sometimes. What really bugs me is when they say they will call you back and never do. Or that they will call you when the computer is ready. Never once have I been called on what’s wrong with my computer, how long the repairs will take, or if my computer is ready. And I’ve used them three times so far this year.
Another issue with the company is they never seem to know when you will get your computer back. Often they have told me that it would be ready within a few hours. A few hours pass and then they say by Monday. Monday comes along and then they say Tuesday. Sometimes they surprise me and say it’s almost ready in a few hours and then 4 days go by and they need a new part for it to actually get it working. I am a frustrated customer for sure.
I hope with this review that they will make some positive changes to their company. I feel they can be a five star company if they really tried a little harder.