Shell

This Shell is open 24-​hours and it has the best price-​shell-​gas in town! All the fountain drinks are $ 1! ($ 1.09 out-​the-​door)
It’s a quite neighborhood and the employees are nice.

I frequent this station as it’s close to my son’s school. The gas prices are usually pretty decent and they are the same whether you pay cash or credit. They have a car wash here too. I think it’s a little overpriced though.
I go inside to buy drinks sometimes or a snack for my lil dude. They have pretty much the same items a 7 – 11 carries, but on a smaller scale. Some of their prices are actually lower. All the fountain drinks are $ 1 regardless of size, not a bad deal if you’re super thirsty.
Service here has always been good. Every time I’ve been in, I’ve had good service. They are friendly and polite. I have brought my son in a few times, and he goes crazy looking at all the snacks. He’s very polite though and they’re always cheerful with him, I appreciate that.

I have been going to this She’ll station for 4 years without incident.
Yesterday, I went to use the car wash (big mistake). I usually go to Soapy Joes on Jackson, but didn’t want to be inconvenienced in driving there as I was already in this area.
I noticed that the machine now accepted cash. I put a $ 10 bill in the machine, and asked for the $ 7 wash. Since there was not a clearly defined sign that said «MACHINE DOES NOT ISSUE CHANGE,» I assumed I would get MY $ 3 in change. When the machine DID NOT ISSUE MY CHANGE, I went inside the store assuming they would return MY MONEY to me. WRONG ASSUMPTION! These greedy people refused and when the attendant called her «manager,» they spoke in another language that I didn’t understand, and continued to refuse the return of my money. Of course I was beyond MAD and told the attendant to call the owner/​manager timely them know that I was reporting the incident to the BETTER BUSINESS BUREAU… which I promptly did when I returned home. As far as I’m concerned, the refusal to return my money, or give me a $ 3 credit towards another car wash (which I suggested and was refused), is theft. I work hard for my money. They lost a good customer, and now have a complaint filed against their business for improper business practices. All they had to do was not think of greed and return the paying customer her $ 3.00. It’s the principle of the matter!!! And Soapy Joes is cheaper, you get a better car wash, free vacuum, and free towels to dry off your vehicle! Wished I had driven the extra mile and a half!

Unhappy Customer! I don’t frequent this gas station but at times have gotten gas and a fountain beverage. I opted for a carwash, $ 10. I pulled in and the carwash never came on. It repeatedly asked me to back up and pull forward which I did for almost 15mins. I finally pulled out and walked inside. This was the WORST customer service ever. I explained the issue and asked for a car wash credit or my mom back. The lady told me she could help me and there was no one I could talk to. I asked for a phone number of a supervisor or manager, she said there isn’t one. After about 10 mins of explaining that I was not comfortable leaving with out talking to someone that I could explain my story to. She handed me a phone number and told me to call the next day. I have been calling everyday since last Friday… No call back or response. So I take it we lost $ 10. Not so much mad at the money but that there was no outcome, no call back, no credit for another wash, no courtesy call. Really Bad Customer service here!

Best price for gasoline that I have found anywhere in San Diego. (when you want Shell gas)

Good She’ll station, pump areas are wide, so not too crowded. Car wash is good. Convenience store is small but has what you need. Prices are good because of the La Mesa area. Used to be a lot of soliciting around here, that looks to have stopped. Good development.

I go to this gas station because it is right by my house (one star). I go to this gas station because they take credit cards w/​o any extra fees (another star).
Those are the only reasons… Other than that, customer service is the WORST!

Seriously Lidia? You sit in your chair behind the counter which I have no issues at all with. However, I asked you for a pack of smokes nicely and with a please added which I do anywhere I do business, it’s my way of being a friendly customer, it’s NOP for me. One would think by looking at your face and body language my friendly request for a pack of smokes was like I asked you to murder your first born… I’m guessing you reacted this way because you had to actually get up from the chair you seemed very acquainted and comfortable with and grab my pack of smokes. Your demeanor is horrible and retail is not for you. You should consider a job working for the government, you’d fit right in with no training needed. Maybe your just having a tough day I don’t know, if its my smoking that bothers you so personally don’t worry as I’m quitting very soon, thanks for caring.
Shell… Your space at the counter is to crammed up and makes it customer unfriendly being crammed in a little space with more than one other customer waiting in line. Other than that and the unprofessional attitude with employees that seems to plague this location your store is clean and organized well. Minus these two issues I’d rate your store a four or five star.

I used the car as I had many times before but tonight the wash was less than acceptable so I went inside and asked if I could get another car wash explaining the issue. Having been a customer for 20 years and spent thousands of dollars purchasing gas and having my cars washed, having 4 drivers in the house, I expected better customer service. Instead the young girl said she didn’t have the authority to help me, that if she gave me a free car wash she’d have to pay for it.
We’re talking about making a long time customer happy and correcting an issue, Customer Service! So, Mr. Manager, Owner, Clerk if you read this know I’m disapointed in your service, I’m disapointed in your employee who began giving me the old «Me know understand» routine in broken english «I can’t help you» as I pointed out you’re the employee and your car wash let me down. How about a Rain Check for another wash?
Thats OK because there are many gas stations in this area most are cheaper than you and without an expectation of Customer service my expectations are low as to not be disapointed again.

I love that this gas station is located close to my house. It’s always clean and has a car wash. I will say that the carwash doesn’t clean your car very well but it’s decent.
One thing that I find very strange is that there is a lady who is not employed by Shell asking to clean your windows for money. ??? Maybe a perk or a nuisance… you decide!

I always stop and put gas here because its close to my house and the freeway! who could ask for more…

I love this gas station! I’m usually a Chevron filler, but ever since the gas prices have been going up, I always go here. It has a very convenient location and the cost of gas here is always the cheapest, always at least a few cents or more cheaper than all the other gas stations in the area. And with the current and upcoming gas prices rising, it will definitely add up!
One gripe I have is that the snacks and drinks inside the mini-​mart are pretty expensive. Yea, gas stations are usually on the pricey side anyways, but this one just seems a tad more expensive and barely ever any good deals when you feel like picking up a bottle of water or something.