Sprint Store by Wireless Choice

John helped me upgrade my Iphone and took great care of me! Every time I call in and ask a question he gets back to me right away. Definitely a pleasure to work with, I would highly recommend you ask for him when you need to upgrade or purchase something! Thanks, John!

While initially they were great when I transferred from T-​Mobile to Sprint, I was told that they’ll help me out buy paying off the termination fee of the final fee off my family plan. Came back to the store with the final bill, they told me I had to call Sprint to make the transfer. Meaning I drove to the store just to call Sprint where I was on hold for hours. Why the hell do they have a Sprint store with reps who either lie or lazy ass to help? I asked Sprint and agreed with me that they should have helped me or at the very least not tell me to drive back for a payoff of my old carrier bill just to be told to call Sprint so that they don’t have too. I complained and reported it with the Sprint corporate.

I switched over from Verizon to sprint with ease. Silver helped my family and he honestly took such great care of us. They helped us throughout the process and threw in accessories for a great deal. Definitely recommend them if you are with sprint. Great staff!

I visited my favorite Sprint Store today. As usual my service was exceptional!!! The staffs at this store have outstanding customer service skills. Saif was patience, understanding and very well knowledgable. As for Wes he possesses all of the qualities a great manger should have. He was fast and effective with resolving my issues and answering all of my questions. Bryant, Silver and Sarah are also nothing less then exceptional. In other words, their entire team is amazing and no matter who help you, you are in great hands. However, I enjoy working with Saif the most. Maybe because he was the one who open my account and no matter how much I torture him with my questions Saif is always smiling.

Just want to say Thank you to Sara, Silver, Rondell for making us feel like we were all old Friends. This Team is Awesome. Not only did they do our upgrades they also went over our plan to ensure that it was the best one for our Family at this time. I would recommend this Team to anyone that want GREAT service.

Update. 10÷09÷15. This store is still bad. I wish I could give them less stars. The workers are rude. Why did I go back? It’s very close to my house. I thought I would try again.

Danny and Silver were extremely helpful and patient with helping add me to my husbands plan and helping us both upgrade our phones. They were very patient when it took a long time to release my phone number from att. They helped us get a great deal on a plan for both of us. Highly recommend both of them!

I like the service Sprint provides, but I came to this store to sign up for new phones for my family. They promised 20 gig to share. We did receive that but they also promised a 27% discount (managers special) if I chose to take an Ipad with me. I should of known better but they seemed pretty confident that it was easy. I chose to take the Ipad as well. HUGE MISTAKE. My bill is through the roof, and I have not seen the big discount they promised at all. I have went up there several times now and they assure to me that it will come in just a few days and that it is pending. And by the way… It is way to late to turn in the Ipad. Basically this is a ploy to help the salesman get more commission by waving this big discount that does not exist.
They also claimed they would pay off penalties to my old carrier. When I approached this problem I was told they need a better break down of my bill. I went to my old company and they say this is the only account status they can provide.
I am the one to blame for this nightmare that I got myself into. I don’t think it will be resolved because they were offering things that do not exist just to receive a larger commission. Please do your homework and call the company yourself before you buy anything in this store.

We received quick service and a great deal for our family package. We were helped by the store manager Silver. Thanks!

Just leaving this store after being helped by Saif. Excellent service! Using my new iPhone 6! Thanks Saif!

Me and my husband have been frustrated with AT&T for a while now and decided to finally switch. From the second we walked into sprint they were nothing but polite and extremely helpful. Stevin took his time answering all of my questions and helping us get exactly what we wanted. Couldn’t be happier with our experience today!

Came in here looking to upgrade my phone and Saif was such a great help from beginning to end! Walked out with a new phone and a happy customer!

Great service, Ryan helped us out and took care everything with our new iPhones. Come check this store out.

I received excellent service from Silver. He was attentive to what we needed and advised us in what plans would work better for our needs. He actually ended up saving us a few bucks a month.

My experience at this sprint store has been outstanding. Stevin was the sales rep who guided me on my journey of getting rid of my cracked screen Galaxy S4. He was amazing. I will definitely come back to this store again for any future purchases, as long as this crew is still here. Thanks for all the help.

I had my phone stolen last night and went to pick up a new phone today. Issac was extremely helpful and I received outstanding customer service. Other stores are closer to me but I’ll be going to this store in the future.

Went in today and got the total hook up!!! Masood, Alexis and Issac we all GREAT!!! Lots of great discounts, excellent customer service, and overall just nice people!!! Have been battling the choice to upgrade and combine plans with my husband! They made the choice easy! Saving us money every month, waiving fees, and Masood even offered to pick up product so we don’t have to wait 2 – 3 days!!! That’s going above and beyond for your customers!!! Thanks again guys!!!

Alexis the store manager walked right up and helped us. She was very efficent and answered all our questions. The store was super busy and she still made sure we had no wait and we got what we needed right away. I am very pleased with the service and happy with the experience.

UPDATE —
These people are DICKS. Sorry, its the only word. My roommate went in crying. She had broken her phone, and needed some sort of replacement.
The staff was neither comforting nor helpful. Told her they could do nothing. Nothing at all. Really?
Went to the Sprint store in Parkway Plaza and in ten minutes they had transferred her number to my old phone, and reduced our bill by $ 50 a month. (another thing that this store said they could not possibly do.)
I will NEVER go back to this store. Stay far away.

Out of the four Sprint stores I had to run around and deal with all day yesterday, these guys were at least a little helpful and I spent the least amount of time with them. It’s unfortunate they couldn’t do more for me.
Turns out the Fenton store did not tell me that by changing the phone on my line, the remaining EZ pay balance would be due immediately instead of continuing the monthly payments like I planned (my phone was stolen and I had to purchase a third party replacement since Fenton screwed up our family plan, etc etc… but I digress…) so the young man called a phone number and spoke with someone. It sucked to have to continue to pay off a phone that was stolen, but obviously I know I have to pay for it. I just wasn’t prepared to pay in full. I can’t afford to do that right now. As a corporate store, Fenton should have told me that!!! Anyway, the person this guy talked to over the phone apparently said there was nothing he could do… When I asked if I could talk to the person over the phone, I was told very sternly that I could not. The customer standing next to me and the sales associate and I all looked at each other, it was kind of embarrassing. I felt like that was a really inappropriate response, if I couldn’t talk to the representative over the phone, he could have at least said it a little nicer? But when all was said and done, it did get worked out.
When it came time to activate the phone, though, they didn’t have sim cards, which kicked off the nightmare, run-​around sim card journey… if they had them at their store, everything would have been fine.
I did notice the associates helping other guests seemed very helpful and friendly, even the managers. If this store was closer to my home, I would probably try them out, first.