Toys R Us

They didn’t have the convertible car seat I wanted in stock but the customer service rocks here. It’s in the same parking lot as Costco which is super convenient for busy moms who like to buy in bulk.
They have a few bumgenius cloth diapers here but don’t expect solid colors, those are online.
Overall it’s a very large store and is great to register at for baby

The place has seen its wrath of holiday shoppers the store is hurting in organization. The specials were nothing big even though I received an ad that said thirty percent off the whole store. I didn’t leave with much. I couldn’t really find what I was looking for. I usually try to avoid this store seems overpriced.

Just visited this Toys R Us. Though the toys took me back in time when I used to go shopping at Toys R Us as a kid, I was impressed how they had everything organized and the way they had the store arranged for marketing purposes (ensuring your children would see something they would want). However, the only problem was, there was a few items that I was particularly looking for and wanted to get them and get out. Unfortunately, a 10 minute visit turned into almost an hour because I could not find anyone to help so we had to walk down most of the isles to find what I was looking for. Consequently, I found them and was happy that my shopping was finally done. Therefore, the three stars is for the lack of customer service help, especially at a time of the year when they should be geared up.

Preordered on line the day before
Walk in today with paperwork in hand to the «customer services» counter.
This is not where you come to pickup your order, you have to walk to the back of the store to pickup your item.
It takes longer to order and pay for your item on line.
Then if you walked in to the store and pick up your item and paid for it up front.
I point this out to a women in a red shirt that the sign up front said «customer service» who tells me that’s the way it is.
She was the same women who told us we had to walk to the back of the store.
Sorry was her replay
She could give a FIG what I think.
Well here’s a SORRY for Toys R Us … not coming back
Oh !
I’ll look at your online site for ideas.
Then I’ll order online from Amazon and have it shipped to our home in two days at no charge… As in FREE !!!
Toys R Us your service is the pits.
PS the lady at checkout «Nene» in the blue shirt was very nice
Five stars to her she will go a long way in life.
The women in the red shirt less then one star.

Daniel the manager is awesome. I bought two flicker scooters for my 5 and 9 year daughters on my lunch break, planned to take it home, put it together and rush back to work. (I know, life of a working mother). I handled my 9 year Olds scooter assembly real quick. Easy, done. However my 5 year Olds was defected. It just was not lining up for me to screw it in. My lunch time is up and I gotta go back! I ask my mom to take this back to toys r us. On my way back to work, I get on the phone with toys r us hoping they could assist my mom in exchanging it and putting together the new one. My mom is 70 and is not going to put it together herself. The lady that answered was not helpful and told me that if they were to put it together, it won’t be ready until tomorrow. Give me a break, it takes 3 Seconds to put together .let me talk to the manager. Daniel got on the phone and I plead my case. Without hesitation, he said it wouldn’t be a problem. He made sure everything was right. My 5 year old and 9 year old got home and rode their scooters outside all day! I love seeing them play. Thanks Daniel for making it right.

My son received a gift card for his Birthday worth $ 30.
I have always had positive thoughts when I think of Toys R Us. So, when we received the GC I was more excited then my son to go to the store and shop with him. When we arrived (this was the first time I had been at this location) the parking lot is a pretty good size. And, it was fairly empty to my surprise. When we walked into the store. It seemed run down. Of course they place the walking trail through all the toys.
Apparently my son knew exactly what he wanted. Who knew! He was looking at almost every aisle trying to find this Batman robot that he saw on a commercial. Of course! I had no idea what he was talking about. But, he found it!!! It was more then the gift card. I added the difference, and off we went.
But before this joyous moment occurred. I could not find help anywhere in this store, and this store is huge. I had to walk back to the front for help. You see the Batman robot that he found was thorn up, and I wanted to know if we could get a discount. The woman assisting, said she could not make that call, and would see if there was another. By the way, this Batman robot was $ 60.00. Not cheap. After what seemed like hours. She finally returned with another robot.
It wasn’t that she wouldn’t grant the discount. It’s how rude she was in the process that just turned the shopping experience sour. Anyway, I would not return to this location.

I somehow manage to find myself in this store a few times a year for birthday presents or whatever.
It’s usually for some last minute party invite that my son pulls out of his backpack, because otherwise I’m not a fan of Toys ‘r Us. It’s not because of the service. I don’t mind being occasionally ignored. It’s more about the setup in general. I don’t like the way they separate this store by sex in terms of the toy classification. It might sound ridiculous to you but gender distinction begins at a young age and this store really forces the issue. I let my son choose what toys he wanted to play with when he was very young, hence we never shopped here. Children will naturally gravitate towards the toys that are appropriate for them as they get older if you let them choose on their own.
My other issue with this store is the the entrance. All the stores I’ve been to, even in Canada, share this problem: the little maze like stroll you are forced to endure to get into the the actual store. They just want you to see their seasonal items like Halloween candy or pool equipment. Knock it off Toys ‘r Us. I’m only here to buy a video game or Lego set, I could care less!
And why is there only ever one register open? The only store I’ve been to with multiple registers open was in Toronto. Sometimes the cashiers are friendly and sometimes they just want to go home. I get it, because if I had to listen to those screaming kids having tantrums all day I’d be ready to go to the nearest bar and get blind drunk, my third star is for you guys :-)

found a couple items on a clearance price too good to be true but if they are ringing up the price you like then you should be given it right? wrong… the cashier saw the prices and called over her manager AMY who looked at the screen and my items and with no apologies or anything just grabbed my items and said «i cant sell these to you» and as she turned her back to walk away i asked her why not and she made a lame excuse and said «because these toys have pieces that the kids can swallow and they arent supposed to be on the floor we just missed a few» and walked away as i was still standing at the register with the cashier staring at me not saying a word. customer service was great until i got to the register. i wouldnt give this place any stars

Just tried to put my sons new razor scooter together, a birthday present no less. The box looked tampered with, but the guy who loaded it said it was new. Missing pieces and instructions. Not impressed at all. It wasn’t new had to be a return as I found a wrench in the box that didn’t even go to it.

If I could give no stars I WOULD! I walked into this store to purchase my daughter a gift for her 2^nd birthday, we didn’t really know what we were looking for so we decided to go there and browse around. We walked in and not a single employee acknowledged us enter the store… the entire time we were there. After walking the store twice, we went back and decided on a Fisher Price Dream Doll House for $ 69.99 and a couple other small items. We approached the cashier who was not at all happy to be helping us. He was very disengaged as he was ringing us up and they i pulled out a hundred dollar bill to pay. He proceeded to hold it up 5 or six times staring at it, put it under the light and look at it a few more times looking very confused. So finally I said to him «Do you need some help checking if that’s real» (I’ve worked in banking for 7 years) and he ignored me completely as he called for a manager to come check it as well. By this point I’m getting upset after being ignored and not being told by the cashier what was going on. The manager walked up and ignored me as well, not saying thank you for your understanding not saying hello not anything. As he began to check the bill doing the same things, I was beginning to feel like a common criminal for trying to pay with cash… After determining that the bill was real i looked at the manager and offered some advise to check for counterfeit bills… he looked right at me and then walked away. Didn’t even acknowledge that I had spoke to him. I was beyond myself. So when the day came to let my toddler open up her «Dream House» it was damaged. so I will have to deal with a meltdown while I try to explain why mommy has to take her present back and deal with the piss poor attitudes of the «employees» at Toys R Us. The dream house turned into a Nightmare house.

My lasting impression: Wall-​to-​wall people, pushing carts laden with goods while dragging screaming toddlers down the aisles in search of the next great deal.
It’s my fault for procrastinating, of course.
Still, this location seemed to be overflowing with things like Skylander’s Swap Force and WWF action figures, and short on things like open registers and available associates.
There didn’t seem to be any true organization to the aisles, other than an explosion of pink meant you were in the little girl’s section. Other than that, things were just kind of placed everywhere — you’d turn a corner and come face-​to-​face with a Skylander’s display. You’d turn a different corner down a different aisle, and there was yet another Skylander’s display. I seriously took a moment to ponder whether or not I’d actually moved, at that point.
So, did we get what we needed? Eh. We were shopping for three small boys, two of which could get similar items, and one of which wanted something completely off-​grid. We made a few circuits of the store, dodging carts, aggressive parents, overactive children and downed merchandise along the way. We contemplated different items at different junctures, debating the usability of certain items along the way, but finally ended up with an armful of toys that we knew the nephews would like.
The next big challenge was getting out of the store. The registers were a cluster. More carts, more people, more toys, more children… less patience.
We were lucky in that we got to a register pretty quickly, and even more lucky in the fact that our cashier was both friendly and helpful! I’m guessing she was just starting her shift for that night. ;)
At any rate, she got us in and out in a jiff, which was totally appreciated, considering there were half-​crazed parents with hundreds of dollars worth of merchandise in line behind us, breathing down our necks.
Are we crazy for hitting a Toys R Us five days before Christmas? Probably. But all in all, it wasn’t as terrible an experience as I was expecting. That says something, right?

Finding the perfect bike for my daughter was easy. However, Emily, an employee, first offered to take the heavy item off our hands so we can shop more. When we got to the counter we had to wait for about 15 minutes for the family currently at check out to finish. Emily was behind the counter as well on the phone. Once she got off the phone she had kindly asked the family behind us if she can assist them at another counter. When i had walked i asked why she wouldnt ask us, who have been waiting there for now 20 mints, to assist her stupid answer was «oh, did you want to get that now?» My answer was a sarcastic reply of «no. We just stood there for the hell of it!!» No manager was around and when asked for one another employee pretended to be one and made a joke out of it. Both were very unprofessional and rude in their actions, words, attitude abs behavior. If i could give negative star count to this store location i would all because of Emily.

This place is kind of sad for being a toy store. At the risk of sounding incredibly old, back when I was a kid Toys ‘R Us was this big, exciting toy store with so many cool toys on the shelves and bright colors everywhere. When I walk into this place I just don’t get excited.
They have a wide variety of toys and the diaper sales are always nice, but I just feel like it could feel less like Walmart and more like Mr. Magorium’s Wonder Imporium.

Oh man, between the loud music, the over crowded shelfs, dirty floors it was difficult to want to stay and spend my money. I did and after watching the cashier, jamm the money into another customers hand without any politeness, I paid by debit card but only after he walked away without a word to me until after he rang up my item. Not very helpful or friendly.

Always a good place to go toy shopping/​take your kids. Large variety of toys to choose from, pretty good size store. Theres only two problems with this store. Its a mess, but i guess thats expected from the kids, and the lines. If theres a couple people, still takes forever, But good store nonetheless.

Easy to get to, friendly staff and a lot of inventory. What can I say it is Toys R Us, kids love this place at any level.

Year 2 of Christmas shopping for the kids… by the kids I mean my nieces and nephews. I want to qualify the rating as a 4 star for a big box kid’s toy store.
I’m walking through the door EXPECTING to trip over kids, wait for mom jeans to clear the aisle as they have no self awareness that they are blocking everyone else. I also don’t expect the friendliest employees. God knows I’d be ready to slit my wrists after a day of serving pushy parents and screaming kids.
I honestly like coming to Toys R Us because it’s a one stop shop. I can pretty much buy ALL of the kid presents that I need in one swoop and that is what I did for the second year in a row. I honestly can’t speak to how competitive their prices are since I don’t do a lot of comparative shopping when it comes to kid’s toys. What i do know though is that they pretty much have a toy that fits any budget which makes shopping for 7 kids much easier.
I would have given this location 5 stars but their checkout aisles are stupid. They are stacked in rows which pretty much makes it impossible to queue up for the second register. After waiting a few minutes I was finally asked if I was ready to check out… clearly I wasn’t standing their for my health. Anyway, that was my only beef. I like this place and I will be back next year. :-)

Had a simple question to ask. Called 3 separate times today and apparently no one picks up the phone.
Currently on attempt #4; ringing for 18 min 32 seconds and counting…
Awful response time.

They sell something called Trash Can kids or something like that here, which are useless plastic toys my son collects. Whatever. It’s his allowance. They’re only available here.
The store itself is dimly lit (maybe half the bulbs on) and appears to be under construction, but i’m not sure it is. Floors are permanently dirty looking. Saw damaged items, open, on shelves.
I have been in twice in the past month. My daughter had birthday $$ a few weeks ago. I looked in a ball bin at the front, those plastic balls filled with liquid & glitter. There was a dented one in there three weeks ago. The same one was still in there last night.
Toys are marked up a lot. For example, a princess playset that costs under $ 20 at Target is $ 26.95 here.
When my kids and i walked around, several employees asked if they could help me. I said no. I thought, «Well, isn’t that nice that they’re asking if I need help?»
Then the line happened.
I’ve been coming to this toy store since my kids were little. Lines are traditionally slow, but this was excruciating.
One register was open. Line was 8 people deep. 3 people were at customer service helping 1 customer. Manager was walking around, looking everywhere but at the growing line.
Meanwhile, cashier, instead of trying to be speedy, engages in a lot of small talk with the customer. Endlessly suggesting things to buy, club card, let’s try a zillion different spellings of your last name, phone number, address to look up the card. Stuff like that. Like he doesn’t care about the line, or anything.
I don’t really know how they manage to stay open. I wouldn’t be surprised if the store goes out of business. I guess because they sell a few things unavailable elsewhere. But I’d rather buy online than return to a depressing, frustrating experience.

I went to this place the day before Christmas eve and it was very torn up but I found a few things and there was hardly any lines! The staff did seemed frustrated but they were nice enough.
Favorite were the lack of lines. I would go to this one before I go to the CV one for sure!