Big O Tires

Robert is a crook as well as the mechanics here. Total shameless behavior. They use scare tactics on customers to sell EXTRA unnecessary work. They are all commission based. Never coming here again.

Great service… I was greeted outside by the manager, given straightforward information, and immediate service. Shop is clean, prices are comparable, and open on Memorial Day… Taking time away from their families to serve the La Mirada community on a holiday is very much appreciated!

I have always had a great experience at this place. My family has come here for years and the workers always know who we are and extremely accommodating for us. Today I came in with a question about my tire and they patched the hole free of charge! I will absolutely recommend this place to others!

Rather poor service today at Big O. No customer service, the mechanics left grease stains on my floors and on my seat and a simple tire fix cost me 24 bucks. 24 dollars to remove a screw and plug it with a tar stick. The store itself has an impressive amount of grease and sludge on every door and the «sitting area» had a stack of very tired magazines.
Message to corporate: Have someone go in and retrain the entire staff on customer service. Have someone walk to techs through how to treat customer’s cars. Educate the staff on what soap and water are and how to keep a store clean.
Cheers

I have been to this big O tires before a few times and seems like every time I go here, there’s a new manager. I called a couple of Big O tires in Brea and Orange and this one was the only shop that was not busy. Got here and was the only customer so they got my car on the alignment rack right away. Alignment done in about 15 minutes. When paying the invoice, I asked for a print out and Chris pretended not to hear me. After he was giving me my receipt, I again asked for a print of the alignment results and Chris says that their printer is out so there is no print out. I then asked why didn’t they told me this before getting an alignment done and how I would know if it even needed an alignment. Chris then stated that I was the only customer to come in for an alignment and stated again that their printer is out as if that is supposed to dismiss me. At this point I was getting upset and another guy stepped in and suggested that the only thing they can do is to put the vehicle back on the alignment rack and I can see for myself where the settings where and I agreed. They go ahead and set the vehicle back on the rack and all of a sudden, the printer is now working and just needed to be turned on then off. Kind of shady of them not to inform me that their machine is not fully functioning to begin with as well as poor customer service from Chris. Now I know why none of the managers ever stay.

I compared all of the tire shops in the La Mirada area and Big O Tires had the best tires, service and price. The team there was very professional and had answers to all of my questions. My tires were installed and aligned timely. I was also impressed with the warranty that I was able to get for them. The character the team there displayed had me return a few weeks later to get my oil changed. I am more than impressed and it has been one of the best experiences I have had at an auto shop.

Poor quality service in ALL aspect. Unbelievable. Chris is one of the worst representatives I have ever encountered in any professional position. Please save your time, money, and stress by not coming to this place. You won’t get anything established but your own frustration by trying to complain to anyone here. From my observation, they’re a tight-​knit organization. Please read and give these past negative reviews a chance. They almost sound unreal, but that is what’s going on. I feel sympathetic for the individuals who become victims to this place at times of trouble. Please ask your friends or family for a referral. Avoid this place at all cost.

Worst customer service from that Charles. He looks at people like they’re stupid and he will take advantage of those who don’t know better. After they changed the oil on my wife’s car, smoke started coming out from the engine compartment. When I opened the hood there was oil all over the engine and the oil on the dipstick showed it was low. I went back and asked how all that oil got there, he said that that problem was already there (lies with a straight face). I told him I was not that stupid and that oil was not there before. He got mad and yelled «YOU SHOULD WORK ON YOUR OWN CAR THEN». Come to find they left the power steering cap loose and don’t know why there was a piece of a plastic bag inside the reservoir. I had him add almost another quart of motor oil. Don’t know if it’s a coincidence, but the next day the check engine light came on.

I looked online first at Big O website and found some decent tires and alot of decent prices; however, actually going there and talking to the guy with his computer turned only towards him… I am getting quoted very expensive tires. He asked me several times «what is it your looking for». In a short and inpatient way he asked this. Rude! I said cheaper like the options I saw online. He said again with attitude and impatience. what is it your looking for? I ended up walking out and getting tires at Pacific Tires in Whittier. WAY cheaper and alignment was 40 bucks. I will never go to Big O.

Worst Place ever! If you want your car worst off after you bring it there then before then go ahead. Brought our Truck in for an alignment and new tires… simple right? Job was not completed right, had the Truck ALL day, Even had to bring it back! they didn’t know how to do the job right, left with my tire sensors on because they didn’t know how to program them right either, Sold me new tires that were the loudest things I ever heard, couldn’t even hear the radio over driving, had to return the tires. Bottom line bad experience bad customer service and no knowledge of the product they are selling.

I had a fabulous experience here, the staff was helpful, even though I know nothing about tires or service, and they didn’t make me feel like a was getting swindled at all, the owner even double checked the price after I told him I thought I’d seen it lower somewhere else. They were kind to my kids and let us put cartoons on the tv, as we had to stay there for a bit. I was a little nervous coming here because of the negative reviews, but it’s under new ownership, and I will highly recommend them to everyone for tires and service.

Worst people ever, doesn’t know anything about customers service, and everyone that works there needs to be fired

This place is terrible, I came here about a year and a half ago and purchased tires. I really like the tires and enjoy them. However I got completely ripped off 1350 $ for a set of big o tire brand tires. I admit that was my fault I jumped the gun. I’ll eat that one. Here’s is why I’m writing my review. My tires I just purchased about a year and half ago have started to leak badly. My rear right side passenger tire is constantly leaking, I must fill back tire to 44psi every 2 weeks. (tires came with a no question asked warranty for the life of tires. According to old manager, Chris I think his name is .) So that leads me to the reason I’m writing this review. I go into big o tires around 12:56pm to see about getting my tire patched or replaced (under «lifetime» warranty). I’m literally the only one inside the shop. Younger guy at the counter says can you leave the car for about an hour to 1 ½. Obviously I’m not going to leave my car with these guys for that long considering i just presumably need a tire patch. So I ask well why so long I’m sure it just needs a patch. His response. I just sent two of my
Guys on lunch so it’s going to be about an hour and a half. That’s terrible customer service to me. At least lie to me and say you know we are jammed up right now couple guys picking up parts etc. don’t just say oh you know I just sent my guys on lunch so you need to wait about a hour and a half.

I’ve been to this big o tires twice. And I’ll never come here again. Horrible, rude and unprofessional. I was looking at one of the techs work on my car and he told me what the hell am I looking at. I don’t know what kind of customer service this place offers, but they definitely lost a customer. Do not come here.

A+ came in for tires great service and great deal… The staff is very friendly very knowledgable and very professional.

I have a habit of checking things over myself after I had a bad mechanic experience in the past. We took our Excursion in to the Cypress location for some work and, when we got it back, I thought the tires looked a little low. I checked the pressure with my gauge and they were all at different levels. The pressure levels were: 48, 46.5, 44.5, and 40 psi. They are supposed to be at 50 for the front and 55 for the rear. I checked the paperwork, and they claimed that they inflated them all to 65 psi, so either they were lying or I now had 4 tires that were all leaking air at different rapid rates
I took it back to them for that and because the steering wheel was off center from the previous days alignment. They refused to even check the tire pressure and told me that they inflated them to exactly what the door says, even though the paperwork nor my pressure gauge matched the door sticker.
I drove down the street to another Big O Tires (in La Mirada) where a fellow named Andy helped me. He confirmed my own tire pressure readings and inflated them to the proper pressure.
So, if you are looking for a Big O Tires to go to, do yourself a favor and go to the one in La Mirada. The one in Cypress has workers who have both lied to my face and lied on their paperwork. Who knows what else they might be dishonest about.

JUST LOOK AT THESE REVIEWS!!! I am writing this review for my mom who went there for a brake job. This was the 3^rd time she’s been ripped off there and last! It’s partially my fault for not looking at the reviews on her behalf; long story short $ 500 for rear brakes on a 99 Camry! Way to take advantage of a 75 year old lady guys, I hope you feel good about yourselves. Apparently you guys don’t have any referral business!
PS Fake Reviews, stop asking your friends to write positive reviews about you!

Do you love getting ripped off, lied to, or cheated? Then, please stop in!
First time and LAST or should I say NEVER AGAIN!
I got a $ 10 off on their oil-​change service (total $ 25.78) through the mail so I decided to take my car in. Besides, my Corolla 03 was due for one so «why not?» Right? Oh GOD!!!
I called for an appointment to reduce my wait time. When I showed up, I was the ONLY customer there!!! LMAO! No need for an appointment! His car technicians were just standing around waiting for customers and talking on their cell phones. I walked in, there were two guys behind the counter: one was on the phone (he turned his back to me when he saw me walked in) and the other (Chris) just picked up the phone. Instead of, «We will be right with you,» or «Please, give us a minute,» or ANY of that rendition would be gratefully appreciated. Nope!!! I just stood there for 15 minutes… waiting…without any acknowledgements.
Finally, the second guy asked if I was… so and so… with the oil change. He took down the information and went off my car. The technician (grumpy dude) came back with my inspection sheet, and Chris offered to give me a quote for services, such as transmission, power steering wheel, coolant change, air filter change, and tires etc. Instead of telling me each service prices, he sat there and fiddled with the computer and WA-​LA…$ 731-​$ 850. Don’t you like that? Poof, and a magic number appeared out of HIS ASS!!!
I mean, give me a run down of each service rendered and its price, plus labor, and then total. Give me options to pick my tires. He just said, «oh, your tires are included.» I was like, «what tires? Which ones?»
Then, I only needed to replace 3 tires, so I wanted a quote for 3. But then, I realized I might as well buy 4 and keep the good one as a spare. So please, give me 2 quotes: one with 3 tires and one with 4 tires. Chris made a face, and tossed his pen on his counter as though I was wasting his time. Really? Don’t you know what customer service IS! I’m here for your help and service, so FUCKING HELP and provide PROPER SERVICE!!!
Ohhhhh…it didn’t stop there! I did my research so I knew or had an idea of how much all the services cost. So, I told him I would come back. He said, «I can get it done for you in 45 minutes. With that work ethics and attitudes, why would you have customers??? He wouldn’t drop it, and kept spinning BS so I would stay and let them do it.
Nope. Got in my car and drove away. I found better deals elsewhere…

This place needs to be shut the fuck down… or fire Chris. This is my first-​and, hopefully, will be my only-​truly negative Unilocal review.
Chris is a seasoned crook. He turned my $ 3.00 oil change into a $ 500.00 charge for transmission fluids. In fear of improper use of my personal information, I have not said anything. And now that Chris got what he wanted out of me, management needs to know who is screwing over their customers.
I had been here twice before-​both extremely pleasant experiences with amazing staff. I’ve had an oil change, bought new tires, replaced a few small parts & had no issues. Employees were all professional, polite, eloquent, tidy, humorous, knowledgeable, never pushed me & really valued the concept of returning customers.
So the last time I made an appointment here (July this year), Chris made my appointment for an oil change. I get there on time (12 p.m.), he tells me it’ll be done in an hour or two. I leave and come back in two hours, it still hasn’t even been looked at…
When it finally gets done, he tells me I need a shit ton of work done on the truck & he can «have his technician take care of everything today by 6». I tell him no & that I have to pick up my kids from Anaheim before 6 p.m. He keeps pushing me to go with one of «his» associates in a company truck to pick them up and bring them to the shop.
(WTF IS THIS GUY STUPID?! He already knew I have a 2 year old AND a 9 month old.)
I constantly say no & say I’ll just come back another day. Finally, he says he’ll make the appointment for next week. I should’ve never returned! But I trusted the place and, therefore, trusted Chris. Dumb, right?
And here’s the important part: he quotes the job estimate at «16, and I can have my technician include replacement of fluids for 5.10» (the way he quoted it: «five-​ten».
So two weeks later, I return & when he gives me the form to sign before they start work, he says he won’t charge me tax bc I arrived on time & says it’ll be «1600 out the door.» I hesitate signing & ask him what that means & if it’s some kind of code for a discount. He says «yeah. Because no one ever shows up on time for their appointments.» Reluctantly, I sign.
When he goes to the back, I go to the counter and ask Nicole (who has just come in from the back) what «1600 out the door» means. She clarifies by responding «He should’ve told you it would be $ 1,600.00 (correctly stated it: one-​thousand, six-​hundred dollars) plus tax. But there might have been some kind of deal that removes the tax.» Shocked, I say «1600 dollars!» Chris comes out & I tell him I’m not paying that today. He asks if I’m sure I want to stop the work because the truck is already up & I say yes.
Then he asks if I want to just have fluids done bc it’s «dangerous if I don’t get them fixed». I tell him I have kids and if it NEEDS to be done then I have to consider it but I won’t have them do the entire thing today. Then he says «I can have them change the fluids, even throw in some lubricant to reduce the tension between parts so that it’s safer for a longer period of time, and I won’t charge tax. It’ll just be 5.10.» I squint my eyes at him in doubt & Nicole corrects him on the spot «It’s $ 510.00.» I tell him I could’ve brought cash for that if you had been clear with me in the beginning but now I don’t even want to put that on my credit card. He tells me to open a Big-​O Tires credit card account.
Obviously, Chris only cares about taking people’s hard earned money! Is there a quota sales associates have to meet? Fire him. Done let him steal from another naïve person. Don’t promote him like he says he was going to be.

I have been going to this store for years for basic auto maintenance, i.e. oil changes and tires. I took my 2011 Subaru Outback in for an oil change in April 2014, and didn’t open the hood until about a month later. Lo and behold, some MORON had replaced my oil cap with a plastic shopping bag, zip-​tied on! Took the car back, manager embarrassed and apologetic, replaced the cap with an aftermarket one (gee thanks! Couldn’t even go to Subaru to get the original?) Called their corporate HQ and spoke with a customer service person who promised me a call back and a free oil change. Did they call back? Nope! See ya later, Big ZERO! :(