Lowery’s Union 76

I am normally able tolerate any kind of rudeness or disrepect, but what i have experienced coming to this auto repair shop has forced me to write a bad review. I have never felt such hostilily towards any type of worker.
I came here because the keys to my car has stopped working so i had to purchase another ignition switch online. Due to the difficulty of replacing it myself, i came to this place. After waiting about 4 days while my car was in the shop, i finally received a phone call that they had finished fixing my car. After paying the ridiculous price of $ 500 for labor, i went into my car to get it started. It started fine, but the first thing i had noticed is that they had done a really terrible job on fixing it. There was Scratch marks present where everywhere and it was not even completely sealed after they replaced it. Few minutes later i had realized than the car still beeps after taking out the keys and i was unable to lock my car using my remote. I complained to this Vietnamese looking person, i believe his name is Hung. Hes the one that has a very punchable face. He told me in order to lock my car i had to go to the back seat and lock it from that position everytime. This completely made no sense because it is very unproductive lock your car that way every time and since the car beeps, it means that the ignition switch still reads the keys, rendering it unable to lock my car with my remote. Even though i payed $ 500, all he told me was «i do not know what you want to me say», «It cant be fixed», and «it was already like that», even though my car had locked perfectly fine prior to getting it fixed.
I complained to another person who i am guessing is his supervisor, he told him the same exact thing that i had just told him, and i ended up waiting a few extra hours to get it fixed. In the end it was fixed, but done so in a terrible manner. So to me it seems like this person does not take his job seriously, tried to cheat me of my money, or maybe he looked down on me because i am young and in college. Either way this person should be fired.

Let me list the ways I dislike this service station. First of all they have this grumpy male cashier that will stand and text on his cell phone before he acknowledges you are standing before him. Then he acts like he is doing you a favor by taking your money. Not once does he speak or look you in the eye. I was invisable!
Then the head mechanic that stands in the cage to write up your car for repair. He is a shyster! Twice I have taken my car to be analyzed. The first time he told me I needed a new starter, when in fact the ignition was not reading the chip in my key. Second time he told me I needed struts, took the car to Pep Boys, they told me that was not the case.
I have not gone back to the station since the Struts incident.
One’s relationship with their mechanic calls for truth, trust and fairness. If I wanted to be ripped off I would go to The Morongo, I’d surely loose my money, but have fun doing it!

Thank God I found this place! I was referred here by a neighbor of mine to have some work done to an older vehicle I own. I’ve been around the block a time or two with mechanics in the past. I have found that here diagnosis have been correct. Workmanship has been done professionally and in a timely manner. I always deal with Paul. He is friendly and trustworthy. There is no way I will let anyone else work on my vehicles so long as Paul is able and willing to work on them here. These type of garages are a dying breed. Skilled experienced master mechanics like Paul are hard to come by these days. There’s a reason why the parking lot full of vehicles they’re are working. I have been here several times and have never had a negative interaction with anybody. Once I find someone I trust I’m loyal and that person has been found here! Thanks Paul and Lowerys Union 76!!!

Stopped by here to grab some food really fast and fill up my gas tank. Went inside and the smell was horrible. It was a completely overpowering odor that was almost unbearable. However their product selection was fine and the cashier was pretty nice. I don’t think I would go back anytime soon though.

My family and I had a traumatic experience with an older motor home we had recently purchased. We live in Sacramento and were making our way to Arizona when we had to pull of the freeway because it was back firing. Needless to say, it completely shut down in the middle of traffic in Arcadia. We called a tow truck and while we were waiting called around for repair shops, no one would help us until we were referred to lowry’s union 76. The gentleman said to go ahead and have it towed to the shop and they could fix it on Monday (it was a Saturday late afternoon). We didn’t know what to expect considering we weren’t from the area, we didn’t know anyone, and weren’t sure where we’d stay. When the motor home arrived at the shop we were met by a man, he said we could stay in our motor home, on the property and asked if he could plug us in to their electricity. Really? You are going to let us use your electricity? What business does that? On Monday we met Paul. Paul is an amazing man. He went above and beyond to help us and make us feel welcome, he talked to us and treated us like family. They even left us the bathroom key after they left for the night and let us borrow their truck to take our rental car back to Arcadia. We were there until Tuesday due to some parts needing to be rebuilt, but thanks to the amazing care, we were patient and happy. Paul even checked in with us to make sure we were making it home ok. I can’t express enough how thankful my family is, I’ve never encountered such care through a business. We were treated like human beings, not dollar signs. We will be forever grateful, we made it back to Sacramento safely.

I can’t understand a negative review for this place. Eric has been doing my Company vehicles and my own vehicles for almost 30 years. There has never been a problem, always courteous and reasonably priced. Even furnishes me a loaner at times. I am proud to say that I know him and his business

My go to gas station when i’m at school. This location is the closest and cheapest one around campus.

My interactions with the tall thin head mechanic, the one who writes one’s car up and gives an estimate of what repairs, was extremely negative. He was very discourteous and patronizing. (I do not know if it was because I am a woman and don’t know much about car repair.)
The clerk who collects the money for gas or services… Let me stand for several minutes neither acknowledging or taking my money while he chitchatted with another customer or peddled around his tiny cube of an office. Am taking my business elsewhere, telling all my neighbors about my negative experience at this station.
Really is a shame because I have been coming to this station for 30 years!

Located on the corner of Valley View Blvd. and Imperial Hwy. Used to go here more often before the 7 – 11 store opened up. The gas here is expensive.
Still, the gas is top notch!

The cheapest (propane) in the area. The old man always nice and funny. It’s the 76 gas station on the corner of valley view and imperial hwy.

My sister and I went here to get her car smogged. She forgot her paperwork, so the techs just wrote her VIN down from the car.
Trouble was, they were off by one number.
Fast forward to after her tags expire, and no new tags. We figure out the problem was the VIN number was wrong, and my sister asks the AAA DMV service how to fix it. They say they couldn’t do anything on their end (or even at the actual DMV end). We had to come back here to get them to fix the incorrect VIN.
The first time my sister comes here, she is met with an obstinate older asian man. He’s no help, and that’s where my sister goes to the AAA to ask questions.
When she comes back, she challenges the service, and they admit the older asian man has been giving trouble before. They agree to re-​test the car and enter in the correct VIN.
Be prepared, be aware, and check to make sure everything is in order when you go here to smog your car.

Really appreciate the honesty and great service you get here!!! Crew is very helpful and I have never had a bad experience here.
Keep up the outstanding job!!!

LOVE, LOVE, LOVE this place! Should have written this review years ago but always got lazy. Being a female who knows very little about cars and car maintenance, I love that they educate me on whatever it is I’m asking for and not once do they try to cheat you by charging more for labor or whatever else (like most dealerships do!!) I only go to the dealer for my car’s major routine inspections but when I find out I need parts, or work done I take it over to these guys. =)

Been coming here for years and am here pumping at least once a week. This is why It’s not getting 1 star.
My issue here is… There is a worker here who smokes cigarettes on the property. Not only is this illegal, it is ignorantly and disgustingly dangerous. It isn’t just once I’ve witnessed this either. He does it near the pumps and even by the propane tanks.

What a great shop. These guys are honest and won’t try to sell you what you don’t need. They do good work and get cars in and out fast.

Business has not moved, I just called and they gave me 14 152 E Imperial Hwy, La Mirada, CA as their address.

Friendly and honest employees. I’ve had to make a few trips this week to get my car smog checked and the subsequent repair. The staff here were friendly and they didn’t overcharge for simple repair. Where others wanted to charge me two times what they estimated they got the job done and relatively inexpensively. They also answered all my questions and explained how the damage had been done. I’m coming here for all my repairs in the future.

Why did I go to the dealership?
I had heard from some buddies that the computers on the ’07 Toyota Trucks had a glitch that made the ‘Tire Pressure’ light turn on, even if there wasn’t a problem. So, since it’s still under warranty, I woke up early and drove to the dealership. Turned out that they wanted to charge me just to check the light.
Dealer: The estimate is $ 25. Sign here and we can get the truck in.
Me: Isn’t it under warranty?
Dealer: The tires aren’t, if there it’s nail we’re going to have to fix it. And, we’ll let you know how much extra it’ll be.
Me: Can you let me know what’s wrong before you do any work on it? So, if it’s something simple I can fix it myself
Dealer: Well, I have to pay the guy to do the work.
After that, I canceled the order and it to Lowry’s. It was 7:30am and they were already busy.
Me: Hey man, my ‘Tire Pressure’ light is on
Paul: (as he walks towards the truck) We’re pretty busy right now, it’ll take a few hours to get the truck on a lift. But if you know which tire, I can test it right now
Me: I had to put some air in the driver-​side rear on Friday. I assumed that was ‘cuz I hadn’t driven it in a long time
Paul: (As he checks the pressure of all the tires) They are all even
Me: That’s exactly what I thought!
Paul: (He checked some stuff on his computer) It says that the light will go on if the tires are low, including the spare. Did you check the spare?
Me: I didn’t even think of that
I let him carry on with his work and checked the spare myself. Lo and behold, it was the spare. My total time at Lowry’s was about 15minutes– a majority of it was spent waiting for another patron to fill his tires. And, it was free.
I couldn’t believe that the dealership wanted to charge me $ 25 to tell me my spare was low. I don’t even think that estimate included pumping it.
Even though Paul didn’t do any work on my truck, he was happy to stop what he was doing and take a look. Also, I would much rather like to be taught how do something than have someone take the truck to the back of some building without showing me what he/​she did and how to diagnose it myself.

The best service station I have ever been too. They have helped my sister out alot. Everytime I need propane I go there and never have to wait. Flat tire, oil change, smog check, work on your motorhome, they do it all. IF YOU ARE IN THE AREA AND NEED SERVICE, CHECK THEM OUT. I have been going there forever.